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Seller accept return but selected he can't provide label

simplynightbird
Community Member

‎01-09-2023 05:23 PM - edited ‎01-09-2023 05:27 PM

I bought a cheap item (trading card) and once again on eBay i received it with hidden defect/damage (severe bent hidden, sold as near mint). I opened an item not as described case describing everything with photos. I personally expected the seller to assume his mistake and refund, it's a under $10 item. He accepted the return. At the cost it's strange but i don't mind about returning it if it's what he want, the problem is that he selected that he can't provide a label

I should not have to work for his mistake/negligence to not properly inspect or dishonesty to sell damaged items as near mint

What i'm supposed to do here? Don't sellers are supposed to provide a label?

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pjcdn2005
Community Member
‎01-09-2023 06:04 PM

If the seller is outside of Canada they can buy a Canada Post label  through goshippo.com. Or They  will have to send you the money for the label. Let them know how much it will be for a label with Canada Post using tracking. If you both have Paypal they can send the money that way.  If it is to the US the least expensive is Tracked Packet. 100 grams or under is $16.22 so the seller may be better off just refunding you. Did you send them a picture of damages on the card? That might convince them to refund you.

If they are in Canada they can get a return label at Canada Post or through Shippo.

If they don't reply with a label in a few days contact customer service on chat via the help and support link at the top of the page. Or you can contact them on ebay Facebook or ebay Twitter by sending a private message.  Do not pay for your own postage as ebay will not refund the postage and have no way of requiring the seller to do so.

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Comments (1)
simplynightbird
Community Member
‎01-09-2023 06:20 PM

I did send pictures of the damage and wrote i could provide more if needed. The seller ignored the message i wrote in the case. He accepted the return, selected as option he cannot provide a label, and did not said a word... I sent him a message that he need to provide a label if he want me to return but at the moment he still again ignore my message

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