Answer Centre

Be Alert "Mail Forwarding" Scam from a Buyer

I was scammed by a buyer who used USPS "Mail Forwarding Service" that provides to movers to redirect the parcel to incorrect new address from Atlanta to California. And the parcel was stuck due to insufficient address to gave the buyer time to open a...

There is NO tax on Canadian coins and bullionThe last time I purchased coins eBay charged tax

Before I buy more coins I need to know if eBay rectified their mistake

Shipping to USA from Canada as of 01/26/2026 Disabled by US Customs

Does anyone have any true information as to why US Customs is rejecting Canada Post parcels? I cannot print a label for a customer in the USA one day after sale as this change has taken place. See attachment, labelled as Cover Photo. If you cannot se...

Selling US made items back to the US - tariffs

Anyone know for certain if US made items or antiques being sold and shipped back to the US are subject to the same tariffs as items made outside of the US? I have several old Rookwood vases, made in the US to sell.

Do not use UPS for shipping via eBay Shipping Labels. The packages are not insured.

If you select UPS as your shipment method, and the package gets lost or damaged, there is no insurance, even though eBays says there is. You can start a claim, but UPS records show eBay as the shipper, and you can't get any insurance proceeds. UPS wo...

taxes on silver

I'm having the same problem on taxes for silver. I sold a item buyer does not want to pay because of the taxes.plus he does not want to deal with trying to get a refund

coupons

good morningI want to know how to get a coupons. I saw there is criteria for that but i don't know what.

Keeping signature private on delivery confirmation?

This question is mostly just out of curiosity... I sold something that I sent "signature required". When I looked at the delivery confirmation, it said basically, "a name and signature have been captured" but "signatory has requested that they not be...

Ebay Canada mass upload USA shipping option

Hello, I wonder if anyone uses the Ebay Excel mass upload option for their products. I have been using the following for my mass uploads for shipping cost in Canada. However I am not sure How I can add an American shipping options for this. Has anyon...

Why are international shipments being given to Apple Express in Canada? They are awful.

My tracking hasn't updated since yesterday at 9 am showing out for delivery. It took a long time to reach someone at apple who told me it would be delivered today which is looking like a lie as it is 8 pm. All I see when googling them is negative exp...

Buyer opened Item Not Received request but tracking shows Delivered

The tracking info for his order shows Delivered but buyer opened an "item not received" request, saying that he couldn't find his package anywhere. What am I supposed to do?

Canadian here selling via Ebay.com USstarted selling again October 2025, but zero payouts

RBC Chequing account not being verified by Ebay.com. numerous calls and chats with ebay, all useless. Someone not Ebay advised me to setup a US chequing account.So I did. RBC Geogia USA US Chequing Accout. I have a routing number and a chequig accoun...

Resolved! Am I allowed to sell Linux Smartphones in Canada?

Hello, I am a new eBay seller. I am a individual seller looking at selling some of my old used stuff that I struggle to sell locally (usually because there quite niche). I also do not ship internationally since I don’t fell comfortable with that yet....

Resolved! Should I ask the seller for a refund? Or what?

Hi everyone,Last month, I purchased an item from a seller outside of Canada. Since it was shipped, I had been tracking it. One day, the tracker said it was delivered. So I checked my mailbox right away and it was not in there. Then, I walked around m...

Sendle Shutting Down

As of yesterday, it appears Sendle is closing. They've halted all bookings for parcel pickup and delivery, at least in Canada and Australia (unsure about the USA), and most of their social media accounts appear to have been shut down.

Fraud alert!

Seller is fraud! I purchased a camera with $407 after couple of days of purchasing the seller took off the listing and deleted the account. I’m not longer able to contact the seller. I requested cancellation there’s no reply from seller. I tried to c...

Shipping from usa to canada

When seller ship to Canada using eBay international shipping. Do I still have to pay tax and brokerage fee? It never happened in past. Can anyone confirm please.

Shipping Over Charged

A seller from the UK put two items in one box and did not tell eBay that is was combined shipping, I was charged extra shipping of £21.00 (around 40 bucks Canadian). She said it would be OK, just choose to ignore the shipping charges on the item that...

After receiving payouts to the same account for over 10 years, I keep getting errors ...

... ended up trying to verify using "trustly" but it asked for "old bank account number" and keeps stating it is not the correct account number. This is getting ridiculous and there are numerous issues with this from many people posted across the int...

Changes to US shipping rates?

Hello,Has there been changes made to US shipping rates? Up until two days ago, I had the option to ship to the US using UPS for around $18 and Fedex for around $28. Now only Fedex is showing available and the cost is $50.

Why is the listed US to CAD price lower than what it is at checkout?

I purchased a buy now item with a listed US price with conversion to CAD yet when I got to checkout the conversion rate was $25 more. Why is that?

How do you generate a report in CSV format of active listings? Keep getting "missing condition" erro

Trying to create a report in CSV file format through Seller Hub of active listings. Tried using Grok but I still get hung up on "missing condition details required (0)" when I try and download report. Any assistance is appreciated - thanks

international invoices

I'm not abel to sent international invoices. Everything was O.K till last week. And now the buyers are telling me that they are not able to pay because I don't sent the items in their country. Can somebody tell me what's happening

Resolved! eBay fees adding up to 75% of gross profit

I sold an item with a gross profit of $20.40. eBay charged 20.8% for whats supposed to be an 11% ad fee and 28.7% final value fee which I've heard is only supposed to be 13.5%. After shipping label and regional taxes eBay has taken over 75% of my gro...

shipping discount

Would someone take a few minutes and inform me how I can offer free shipping when someone purchases $75.00 or more from my store. I would like to apply this to all my items through bulk listings. Step-by-step would be very helpfulThanks