On September 25th, the Canadian Union of Postal Workers (CUPW) announced a nationwide strike impacting all Canada Post services, including domestic, inbound and outbound international shipments. Anything currently in the Canada Post network is likely to be impacted.
As a result, Canada Post services have been temporarily disabled on eBay Labels. FedEx and UPS labels remain available. You may want to consider adding an alternative shipping option, such as Local Pick-up, to your listings.
eBay Canada is taking steps to minimize the impact of Canada Post work stoppages on your business. We have extended estimated delivery dates for buyers and implemented enhanced protections in the event of Item Not Received claims. Please note that in order to benefit from these enhanced protections you must upload a valid tracking number to your shipments.
In addition, we are taking steps to automatically protect your account from defects, including:
- Late Shipment Rate (LSR) defects
- Valid tracking upload rate
- Negative or Neutral Feedback if you uploaded tracking before the case was opened and have a physical scan from the carrier
- Seller-initiated cancellations
eBay will continue to monitor the situation and provide additional information and recommendations as events progress. You can monitor for updates on the eBay Community or directly on the Canada Post website.
As always, thank you for selling on eBay.
