Should I ask the seller for a refund? Or what?

[pokemoncookie]

Hi everyone,

Last month, I purchased an item from a seller outside of Canada. Since it was shipped, I had been tracking it. One day, the tracker said it was delivered. So I checked my mailbox right away and it was not in there. Then, I walked around my entire building looking for it but I didn't see it. I repeated my actions for a week. The item was shipped via DHL eCommerce, so when it arrived here, it was passed to Canada Post.

Both DHL and Canada Post said it was delivered that day. I checked with my neighbors many times and looked inside and outside of my building many many times. I really didn't see it. 

One week after the delivery date, I messaged the seller about the issue. He checked with DHL and they gave him the answer, "It was delivered." Then, I asked the seller to suggest a way to resolve the issue but I was ignored.

This item was a birthday gift for my relative.

I don't know what I should do.  Should I ask the seller for a refund? What if he refuses to do that? What is your opinion? Thank you.

[eburtonlab · Accepted solution]

Contact Canada Post to see if the tracking corresponds to a delivery to your shipping address.

If not, you may have a case of "false tracking".

[pokemoncookie · Accepted solution]

Thank you very much.

[eburtonlab · Accepted solution]

You are welcome -- good luck!

[femmefan1946]

Does shipping show it "delivered" to your address?
Both eBay dot COM (USA) and ebay dotUK use shipping programs as does eBay Canada.

The Canadian and US program is called eBayInternationalShipping (eIS). The UK used Global Shipping Program (GSP).

In all three, tracking shows "delivery" to a plant in the seller's country (the Canadian one is in Mississauga, the US one is just outside Chicago) near a major airport. 

There it passes customs and is renumbered /tracked and shipped on to the buyer's country and eventually to their doorstep, with all import fees and taxes prepaid. 

The US version shows  "Delivered to an individual" and the wording causes panic constantly. 

BTW- if there is a false tracking number, it is possible to make a Claim with eBay, but it is simpler and faster to go directly to the credit card you actually paid with for a chargeback.