eBay International Hub shipped my item with Asendia/USPS the same day Canada Post went on strike

avchebb
Community Member
Hello! I’m in an extremely frustrating predicament and I’m not sure what’s going to happen now. I’m located in Canada and have had multiple packages shipped from the Hub over the past couple weeks that have all been assigned to DHL. Fantastic! However, for some unknown reason the most expensive package I had was shipped through Asendia/USPS on Thursday literally right as Canada Post announced they were going back on strike. I couldn’t get any answers from eBay support and they said someone would contact me but I haven’t heard back since. What’s going to happen now? The last update is that it was dispatched by Asendia yesterday. Will Asendia divert to another carrier or am I just completely screwed? What’s going to happen to it? If it continues on to USPS and this strike carries on for weeks or months, am I able to get my money back? I’m just so frustrated that this one package had to ship USPS when every other one went DHL. It even arrived at the hub together with another package that DID get assigned to DHL at the same time as this one went USPS which stings even more. It’s a rare item that I can’t just order a replacement of too.

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Answers (3)

Ascendia does not rely on Canada Post anymore, they will use a variety of delivery methods for the final mile. It will depend on your location and package size.

My brother got one on Saturday (It was either UniUni or Dragonfly/Intelcom doing the drop).

 

marnotom!
Community Member

Welcome to the eBay Canada Answer Centre.  Most of us are Canadians here.

 

I generally suggest to people that we've been oversold on the value of tracking for buyers.  Either you get your item or you don't, and no amount of tracking will change that fact.  Watching tracking can sometimes give us the impression that we have power over how a shipment moves, and we get frustrated when we realize that power is just an illusion.

 

I don't know what Asendia or DHL plan on doing with your items and I doubt anybody else here knows, either.  

 

I suggest you just stop checking the tracking for your items for now and keep an eye on the earliest estimated delivery date for them.  Start checking the tracking a couple of days before that date.  If your items don't arrive by the last estimated delivery date, wait a couple more days and if they haven't shown, file a case through eBay's Money Back Guarantee program.

 

There's a chance that the estimated delivery period will be modified for your shipments, so you may find when you start checking on your items again, they've been given some breathing space.

 

The reason why I'm referring to both the Asendia and the DHL-handled shipments is because there's a good chance that the DHL shipments may be using a courier-mail hybrid shipping method called DHL Globalpost, and the plan for those items may have been to hand them off to Canada Post once in Canada.  DHL may end up handing them off to other carriers instead.   I'm not sure if Asendia hands off its shipments to the postal system in the US or Canada, so they may do something differently than DHL.

 

Again, take a little break from checking the tracking.  I appreciate you have at least one item in this mix that's very rare and important to you, but the item will move or not move the same way whether or not you check on it.

Worst case scenario.

The shipment doesn't arrive by the last estimated delivery date.

You open a Claim as Not Received.

You win the Claim and are refunded.

(Your seller is not affected by this. They got paid, the refund is from eIS/eBay.)

The strike is over, your purchase is delivered.

There is no requirement or mechanism for returning the refund or the purchase.

You are stuck with a free item.