Why are international shipments being given to Apple Express in Canada? They are awful.

My tracking hasn't updated since yesterday at 9 am showing out for delivery. It took a long time to reach someone at apple who told me it would be delivered today which is looking like a lie as it is 8 pm. All I see when googling them is negative experiences.
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It did eventually arrive today so this can be deleted but hearing other peoples experiences with them had me worried about dealing with them.