Why are international shipments being given to Apple Express in Canada? They are awful.

My tracking hasn't updated since yesterday at 9 am showing out for delivery. It took a long time to reach someone at apple who told me it would be delivered today which is looking like a lie as it is 8 pm. All I see when googling them is negative experiences.
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All I see when googling them is negative experiences.

 

Because no one leaves a google review of a positive experience . Self-fulfilling prophecy

 

Mark the last estimated date for any shipment on your calendar. By the time it rolls around, the shipment will most likely already  have been delivered.