Wondering how to speak to someone from ebay canada or help me with a unhappy customer i sold to

[the-littlethingz]

A customer from the usa is unhappy about a purchase because of the extra fees he is required to pay. I posted it in my ad no refunds will be paid do to non payments of theses fees and I also asked him and mentioned it again before I sent it out., he Said he was fine with thd extra fees tarrifs and import fees now that he has to pay it. He wants to refuse it or me to accept his refund . Am I required to ?

[landbeforevintage]

When an eBay buyer refuses to pay customs duties or import fees, they are not eligible for the eBay Money Back Guarantee, and the seller is not required to issue a refund. The buyer is responsible for all customs and duty fees associated with an international purchase

[the-littlethingz]

So let's say he pays import and tarriff fees then wants a return he will be out yhe import and tarriffs correct and thank u

[john_koenig99]

Yes. But if you want the item returned, it will be your responsibility to pay for said fees and tariffs.

[lotzofuniquegoodies]

@the-littlethingz 

@john_koenig99 

Do you have to pay duty on returned goods?

AI Overview

Yes, you often have to pay duties and taxes again when returning an item to your home country (like Canada) from abroad, because customs sees it as a new import, but you can usually claim a refund of the initial duties/taxes paid once the item leaves the country and you prove it's a return, often via the sender or carrier. For items mailed back to Canada from overseas, you declare them and pay duties based on your personal exemption limits (e.g., $200-$800 depending on trip length), but you're eligible for a refund from the Canada Border Services Agency (CBSA) if you can show the item was already taxed on entry. 

It should be clearly marked as a return on the documentation. Very helpful if goods show amount collected for original delivery for backup.

There is also this program but not entirely familiar with the processes involved. These types of situations all got very muddied when the de minimus got tossed out the window and tariffs started to change hourly.

Yes, returned goods relief absolutely applies to Canadians, as the Canada Border Services Agency (CBSA) (CBSA) provides specific programs and tariff items (like 9813.00.00, 9814.00.00, 9992.00.00) for Canadian goods (and sometimes others) sent abroad for repair/alteration or simply exported and re-imported, allowing for duty/tax relief if conditions are met, like proving they weren't improved or advanced in value. You must declare these goods, provide documentation proving their Canadian origin and lack of enhancement abroad (like repair invoices, credit notes), and follow CBSA procedures.