Ebay Regularly Overcharges Buyers On Shipping; Refund Doesn't Come Directly From Shipping Fees- Why?

[mannteuffel]

For the past 6 months or so, eBay's Shipping Calculator has been way off in charging my customers. Sometimes its $5 over, today $27 over actual cost. I enter all the correct dimensions and weight, select the correct method of delivery using Canada Post, and eBay still overcharges my customers.

I do not use eBay's labelling system and shall not. Rather, I use Canada Post and my business account to actually process shipping. How & why is eBay so far off the mark?

Additionally, I notice when I provide the Buyer with a Refund, the money is not removed from just the Shipping cost the Buyer paid, instead its spread across Final Value Fees and Shipping. As I can no longer see the breakdown in my Seller Dashboard, and searching eBay Help & Support doesn't have the info I want, can someone from eBay give me the percentage breakdown on how much is refunded from the Final Value and also the Shipping, and why it is done in this manner.

[femmefan1946]

At the moment eBay is not offering any Canada Post shipping labels due to questions about the Trump Tariff.

However, I wonder why you were avoiding the eBay labels that for example offered a 53% discount from counter rates for Tracked Parcel USA rates? The SnapShip /SfSB rate is a good deal higher.

As for the refund.

EBay's fee is based on the customer's entire payment, including purchase price, shipping and applicable sales taxes. No breakdown.

It makes sense that since they don't break down the fee that they would not break down any refunds either.

[chicweb]

When you refund on the total, ebay will calculate the FVF to refund you on the new amount.

They will also refund some taxes to the customer, because the total has changed.

What I understand is they redistribute the refund equally on items.

[dinomitesales]

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@femmefan1946 wrote:

At the moment eBay is not offering any Canada Post shipping labels due to questions about the Trump Tariff.

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This is not true. They only stopped offering Canada Post labels for shipments to the USA.

OP, if eBay is calculating your shipping costs, and then you're buying the postage through a different platform (and you're paying less than what eBay is charging), then is it possible you have your eBay account set up to not pass along shipping discounts?

Is there a reason you're refusing to use eBay Labels?

To answer your question fully we would need a full breakdown example. i.e. what dimensions/weight you entered when setting up the listing, the origination and destination postal codes, the amount eBay charged your customer, the final weight/dimensions of the package, the amount you paid to Canada Post, the service used, your SfSB shipping discount level, etc.