eBay

transtraders · ‎07-09-2025

I have not been charged for a CP shipping label since June 24th. This is VERY odd. Usually get charged a couple of days after generating the label.

I did get charged for 2 UPS labels on Jul 1st so I don't think the problem expands to all labels, just CP ones.

Is anyone else noticing this? Any help or info is appreciated!

transtraders · ‎07-16-2025

Where do you get that idea? Did i miss something in your post? From what I gathered you said they are aware of the printing labels issue, nothing about not being charged for labels for going on 3 weeks now.

yoneath · ‎07-17-2025

I'm in the same boat. Most are expedited lite shipping labels. When the funds are finally withdrawn, I'm going to go over them with a fine tooth comb to ensure I wasn't overcharged on any labels (something Canada Post likes to do with expedited lite labels).

ecgt · ‎07-17-2025

There was a gap with being charged for UPS shipping labels starting around July 1, but we started getting charged for UPS labels again on July 14.

We were charged for our last Canada Post shipping label on June 26, so it's been exactly three weeks as of today. We are not looking forward to the huge bill that we are going to get hit with when this is finally resolved.

eBay is doing us all a huge disservice right now by not addressing this in a meaningful way. There should have been some kind of a "Selling announcement" by now.

thefruga-84 · ‎07-17-2025

They haven’t even addressed the fact that approximately 50% of all China Country of Origin shipments are being returned to sender and marked recipient not available. Regardless of how properly we’re filling out customs forms we still have about 10+ packages a week coming back from the States marked that way. And as far as I’ve been told by eBay and Canada Post no one has an answer, blames the other parties and casually tells us we’re going to need to eat the shipping costs. It’s getting to be ridiculous.

I know it’s on the American Customs officers and the Orange Fuhrer but how has this not been addressed with solid answers by anyone?

john_koenig99 · ‎07-17-2025

@thefruga-84 wrote:
They haven’t even addressed the fact that approximately 50% of all China Country of Origin shipments are being returned to sender and marked recipient not available. Regardless of how properly we’re filling out customs forms we still have about 10+ packages a week coming back from the States marked that way. And as far as I’ve been told by eBay and Canada Post no one has an answer, blames the other parties and casually tells us we’re going to need to eat the shipping costs. It’s getting to be ridiculous.

I know it’s on the American Customs officers and the Orange Fuhrer but how has this not been addressed with solid answers by anyone?

This is off-topic. It has nothing to do with delayed label charges.

And, as you pointed our, this is alll due to Orange taco and his policies. I don't think we can fault eBay for this (and I am not one of those who often sides with them!).

jtg204 · ‎07-17-2025

I think the backlog is starting to get charged now?

Got one from June 28th today (CP domestic expedited).

lotzofuniquegoodies · ‎07-17-2025

@jtg204 wrote:
I think the backlog is starting to get charged now?
Got one from June 28th today (CP domestic expedited).

5 Charged. 6 to go. Mixture of Expedited Lite, Expedited and USA tracked. Charged latest to newest. Charged as per original label. (Without being audited/amended.)

Just would be nice if they could keep us in the loop regarding these kind of their end tech issues when they can affect........everyone.

sapphyres-designer-jewellery · ‎07-17-2025

I just got charged for one so far (out of maybe half a dozen or so since July 1).

The item sold on June 29, but I probably bought the label on July 1 or 2.

C.

byto253 · ‎07-17-2025

LOL. Had a batch of 16 CP labels charged today.

dinomitesales · ‎07-17-2025

Had five of my missing labels charged today. We'll have to wait and see if ~3 weeks is going to be the "new norm" or if this was just a glitch of some kind.

Frustratingly, one of my labels was billed at a higher rate than I was initially quoted. Sale on 6/28, label printed 6/30 at quoted $21.40. Actual price billed on 7/17 was $23.68.

lotzofuniquegoodies · ‎07-17-2025

@dinomitesales wrote:
Had five of my missing labels charged today. We'll have to wait and see if ~3 weeks is going to be the "new norm" or if this was just a glitch of some kind.

Frustratingly, one of my labels was billed at a higher rate than I was initially quoted. Sale on 6/28, label printed 6/30 at quoted $21.40. Actual price billed on 7/17 was $23.68.

@dinomitesales

We've asked on multiple occasions for an explanation of these revised bills...for CP, UPS and Fedex. They appear to be unwilling to provide. That used to be standard practice.

In your situation it would be interesting to know if it was due to that July price increase and delay in charges coming through. Usually smaller discrepancies are fuel surcharge modifications.

Even opening up the label charge in payments doesn't really clearly state the date the label was created without major digging. It does show the date buyer paid. There should be a clear explanation of the 2 functions. As a comparison it would be like being charged for goods in one exchange rate, cancelling that order and being refunded at a different rate.

dinomitesales · ‎07-17-2025

It is unlikely that the discrepancy has anything to do with the rate increase, as $21.40 --> $23.68 is just over 10%, and that's way higher than any service was supposed to increase. Also, the label was purchaesd on June 30th and the rate increase went into effect June 26th, so it should have been taken into consideration already.

I would also like to know why the billed rate is higher than the quoted rate, but I've acknowledged that I will likely never know the answer to that question, and the $2.28 in lost profit isn't enough for me to expend significant effort to figure out.

ecgt · ‎07-17-2025

We were just charged for four separate Canada Post shipping labels. All were from the end of June and all were Tracked Packet USA.

lotzofuniquegoodies · ‎07-17-2025

@dinomitesales wrote:
It is unlikely that the discrepancy has anything to do with the rate increase, as $21.40 --> $23.68 is just over 10%, and that's way higher than any service was supposed to increase. Also, the label was purchaesd on June 30th and the rate increase went into effect June 26th, so it should have been taken into consideration already.

I would also like to know why the billed rate is higher than the quoted rate, but I've acknowledged that I will likely never know the answer to that question, and the $2.28 in lost profit isn't enough for me to expend significant effort to figure out.

@dinomitesales

In the olden days where I worked and we were processing Puro shipments using handwritten labels we used to get the charges audited from time to time. (It's to keep customers honest and those other times when a typo is made so billing is accurate.) Usually in our situation handwritten typo with the weight. (Happens as a high volume shipper.) I used to get the bills back for proofing/verification. Company policy and mistakes can be made at either end of the process. Those audited bills clearly showed the reason why they were being audited.

Spring forward to everything being done electronically/digitally, there still should be some sort of an explanation for the revised charges. The few times I had shipment charges audited with Shippo, those after the fact, those revised bills included an explanation. It's a good bet that when a CP customer is using their service and getting bills anything audited it includes an explanation. Just electronically. There is no reason why eBay can't include the reason. They have chosen not to.

In your situation and the others this has happened to, especially the whackadoodle reports we keep hearing about fedex/ups shipment over the moon charges, an explanation is the least they can do.

regs43 · ‎07-17-2025

@dinomitesales wrote:
It is unlikely that the discrepancy has anything to do with the rate increase, as $21.40 --> $23.68 is just over 10%, and that's way higher than any service was supposed to increase. Also, the label was purchaesd on June 30th and the rate increase went into effect June 26th, so it should have been taken into consideration already.

I would also like to know why the billed rate is higher than the quoted rate, but I've acknowledged that I will likely never know the answer to that question, and the $2.28 in lost profit isn't enough for me to expend significant effort to figure out.

I called and got credit for the difference on one charged today, as I had an Expedited lite sale that I added insurance on show $15.37 and then was billed today at $17.63. I bought the label on June 27 so also after the rate changes.

I don't usually add insurance to anything but this on was a 400$ sale so I added the extra.

I have tried to "rereate my order" by getting another label for the order, it honestly looks like Canada Post added a signature to my order that I did not request! and thats $2.00 + tax would be the difference. There is a signature on the tracking info, I never ask for signature unless its $600+ lol

transtraders · ‎07-17-2025

Finally got some label charges today, all CP, 9 in total. I still have 12 labels outstanding.

How do you guys know if you were charged higher than what you were initially charged? Are you keping track in a seperate speadsheet? or is it listed somewhere that I am just not seeing?

regs43 · ‎07-17-2025

On the payments page where you see the charges, Click on the view button on the right. Then when you click on the tracking number on that page that opens (towards the bottom of the page on the left), it will show what you originally agreed to!

It will also show on the shipping labels page in the Hub. Hover over the orders tab at the top and you will see Shipping labels towards the bottom of the drop menu, all your labels show there and my $15.37 was on that page as well as when I clicked on the tracking number on the other View page mentioned above.

transtraders · ‎07-17-2025

Thanks! All mine checked out except for 1 that was only off by 1 cent.

dinomitesales · ‎07-18-2025

@regs43 wrote:
@dinomitesales wrote:
It is unlikely that the discrepancy has anything to do with the rate increase, as $21.40 --> $23.68 is just over 10%, and that's way higher than any service was supposed to increase. Also, the label was purchaesd on June 30th and the rate increase went into effect June 26th, so it should have been taken into consideration already.

I would also like to know why the billed rate is higher than the quoted rate, but I've acknowledged that I will likely never know the answer to that question, and the $2.28 in lost profit isn't enough for me to expend significant effort to figure out.
I called and got credit for the difference on one charged today, as I had an Expedited lite sale that I added insurance on show $15.37 and then was billed today at $17.63. I bought the label on June 27 so also after the rate changes.

I don't usually add insurance to anything but this on was a 400$ sale so I added the extra.

I have tried to "rereate my order" by getting another label for the order, it honestly looks like Canada Post added a signature to my order that I did not request! and thats $2.00 + tax would be the difference. There is a signature on the tracking info, I never ask for signature unless its $600+ lol

In your scenario, that actually checks out. Canada Post requires signature confirmation of delivery on anything with an insurance value of $200 or more. There isn't any way to ship something via Canada Post valued at greater than $200 without having it signed for. It seems as though eBay Labels isn't coded for that properly - it's showing the "Require Signature at Delivery" as a separate checkbox (with a $2 price tag) as if it's a separate option and not a requirement at $200+ valuation. So if you bought the label with liability coverate greater than $200, but didn't check the "signature required" box, then Canada Post properly billed eBay for the signature as it was a mandatory requirement of the service.

When you complained to eBay I'm sure they knew none of that though and just gave you a courtesy refund.

Now that you mention this I think this is what happened to my shipment too, as I think I put the liability coverage at $200 and left the "signature required" checkbox unchecked (when it shouldn't have even been a checkable option to begin with). The discrepancy in my price is exactly $2 plus 14% (which is the HST in Nova Scotia, where the package was headed).

devon@ebay can you pass this along to the shipping team - clearly the signature requirement for Canada Post labels isn't being properly implemented on eBay Labels.

tryubik-useonlyasdirected · ‎07-18-2025

Yes!

Four went through yesterday with one double charged. (The one double charged was for a domestic package under 100grams and the tracking number shows the same for both charges, both charges are also different. - I very much only purchased one label for this item.)

Anyone else have incorrect / double charges?