SELLERS ARE EBAY'S CUSTOMERS

I have been selling since 2005 and a member since 2002.  i am honest, treat my buyers with respect, have fair pricing and good communication. ebay does not care about us anymore. 

they seem to have made inroads to lessen the scammers but now i feel like i am the one being scammed.  i sell in stamps so i think i am exempt from the new shipping scam.  ebay likes to change things but not dot their i's or cross their t's. the promoted listing debacle is a eye opener. i will end all promoted listing just before the change.  i am looking at other platforms.  ebay is ruining whatever reputation that they have left.  i used to love ebay.

Message 1 of 31
latest reply
30 REPLIES 30

SELLERS ARE EBAY'S CUSTOMERS

Many of us don't/haven't/nor ever did use eBay's Promoted listing gimmick...a race to see who can get to the top/stay at the top or never get to the top is a race in futility and the only winner in the race is the selling site that lets sellers gamble on any sort of "success" in a scheme for which the only winner is that selling site...

Message 2 of 31
latest reply

SELLERS ARE EBAY'S CUSTOMERS

Promoted listings in their various forms are simply different "advertising" mechanisms. Ever since the early ebay days of the early 2000s there were ebay promotional ways to get your items in front of more buyers, different names, styles etc, although some of them have been "introduced" more than once in the last 25 years, another sign of being old. Note that the same problem holds true on the "non-ebay" online sites I sell on as well. There are millions of items out there, the selling venue (newspapers of old or ebays of today) are always going to be providing options for folks to boost their readership/viewers, and generally the more its boosted, the more it costs - the "classifieds" to Full page ad spectrum of the old print days, only electronically now. 

 

Prior to the internet, for me (also in the stamps world) it was VERY expensive and time consuming to try to gather customers from the UK or Australia etc. I can remember spending hours trying to come up with different wording variations for overseas advertisements, I could only afford classifieds. On the home front, even to get in front of folks in the US was relatively prohibitive expense wise, and local to Canada, again to move up from classifieds was an expensive, risky time consuming thing to do. Same as happens now, I had to decide how and where and how "big" I advertised. It is worth noting in the words of an old timer, the "cost" to get an item in front of someone anywhere in the world is astonishingly low compared to what it was pre-internet (a 20% ad cost against domestic sales was usual, 10% was phenomenal, international 20% was phenomenal - noting that "ad cost" in today's world includes ebay store cost, promoted fees etc).

 

Based on my selling style, a chunk of the ebay promoted styles/variations do not make economical sense for what they deliver, for what/how I sell. As before I have to figure out where best to spend promoted (advertising) funds, if at all.

 

This latest iteration is somewhat surprising as it doesn't intuitively link to a reason "why", although I suspect behind the scenes, at least in my narrow view, views on an item seem to lately more significantly increase its organic viewership, so I suspect it's meant to capture "organic" sales of a promoted item spurred on by increased promoted views. (PS I'm NOT ebay cheering here, simply speculating on a reason why behind the scenes)

 

Really though, while it might help to know why, as always is the case I'll have to see what my overall "advertising" rate change is in the new year, and I'll adjust as necessary.

 

When they made the change that once someone purchases something promoted everything else they purchase that is promoted within 30 days gets dinged too (whether the view was organic or not) forced me to review my promoted approach (ALL my items were promoted at least the minimum amount at that time) and I reduced the amount of items I was promoting.

 

I'll do the same here, I suspect it isn't going to increase the overall cost I'm incurring much, of course if it does, I'll adjust how I spend my "advertising" dollars appropriately.

 

It would be so nice if things would just stay the same but the online world evolves, so we as independant "business folks" have to decide how to evolve too. 

 

 

Message 3 of 31
latest reply

SELLERS ARE EBAY'S CUSTOMERS

I'm opting out of the PL I have been using since it no longer seems to work for me.

I used it only for advertising once I noticed that while it definitely brought eyeballs to my listings, it did not seem to make sales proportionate to the percentage of PLs.

For the record, about 20% of my listings were PL at minimum (2%) while less than 5% of my sales were PL.

I did find that when I had PLs I had more Views , not only of the PL listings, and more sales, again not only of the PL listings.

Which was a win/win since I got the good of the promotion, but didn't pay for the unpromoted sales it seemed to bring.

 

The "halo" which I don't understand is the reason I am slowly dropping PL, about 25 a day depending on which account I am revising. 

 

i sell in stamps so i think i am exempt from the new shipping scam.

Sorry, what shipping scam?

The orange sphincter's illegal tariffs?

That is something all online sellers will have to deal with until the USA catches up with reality. 

Message 4 of 31
latest reply

SELLERS ARE EBAY'S CUSTOMERS


@femmefan1946 wrote:

I'm opting out of the PL I have been using since it no longer seems to work for me.

I used it only for advertising once I noticed that while it definitely brought eyeballs to my listings, it did not seem to make sales proportionate to the percentage of PLs.

For the record, about 20% of my listings were PL at minimum (2%) while less than 5% of my sales were PL.

I did find that when I had PLs I had more Views , not only of the PL listings, and more sales, again not only of the PL listings.

Which was a win/win since I got the good of the promotion, but didn't pay for the unpromoted sales it seemed to bring.

 

The "halo" which I don't understand is the reason I am slowly dropping PL, about 25 a day depending on which account I am revising. 

 

i sell in stamps so i think i am exempt from the new shipping scam.

Sorry, what shipping scam?

The orange sphincter's illegal tariffs?

That is something all online sellers will have to deal with until the USA catches up with reality. 


And for some whackadoodle reason stamps and currency do not qualify for eis or  ebay Labels discounted shipping. So one has to either use a courier with inflated customs clearing costs or Zonos with CP and SSB account with reduced discounts paying a buyers tariffs....where applicable. 

 

eBay....Where Hoop dancing is required.

Message 5 of 31
latest reply

SELLERS ARE EBAY'S CUSTOMERS

So true, E-Bay does nothing to punish scammers and if you do not charge for the extra tracking number for shipping (about $15 in Canada) then E-Bay will automatically reward the scammers by allowing them to keep the item for free and refund their purchase price no matter what you say in response !!!

Message 6 of 31
latest reply

SELLERS ARE EBAY'S CUSTOMERS

Yes. While eBay does not require tracking they do require Proof of Delivery in cases where there is a Claim of Item Not Received (INR).

 

For that reason, a lot of sellers, myself included, use Cookie Jar Insurance.

Rather than making our buyers pay more for tracked parcels, we go commando and ship untracked services.

For domestic (Canadian ) sales that's lettermail.

For US and overseas sales, LetterPost cannot be used* under the rules of the Universal Postal Union ( UPU treaty of 1894).

And not all the parcel services are tracked. Watch out for the scarily cheap Surface Packet International which is cheap all right but also slow and untracked. Use it when you want the customer to get their item  three months after their INR got them a refund. 

 

Which brings me to Cookie Jar Insurance**.

Which is just raising the price of the purchase or of shipping to include a few pennies as a premium covering the occasional Failed Transaction.

That could be an undeserved INR. It could be a parcel run over by the shipper's truck. It could be the blue sweater you shipped instead of the red one ordered. 

You cover the cost of the Claim from those pennies you put in a virtual Cookie Jar.

No arguements.

No Defects.

No negative feedback.

 

 

 

 

*Just because it is illegal, doesn't mean it doesn't happen. Nor does it mean that shipping goods by letterpost is unsuccessful. Just don't complain when it is not. 

** Cookie Jar Insurance is self insurance, with a cutesy name. It works more efficiently than third party insurance and some sellers have claimed that the premiums actually make for a profit centre. 

 

Message 7 of 31
latest reply

SELLERS ARE EBAY'S CUSTOMERS

scammers are everywhere, this is not unique to eBay...ALL online selling sites got'em!> scamming sellers and scamming buyers, so it is not only "Buyer Beware"/"Seller Beware"but "Everyone Beware", and that is the way of society these days, the way of the world these days and has become a part of life...it is what it is...

Message 8 of 31
latest reply

SELLERS ARE EBAY'S CUSTOMERS

Promoted Listings served me well. 

 

After the tariffs and CUPW strike, sales decreased further after Ebay introduced Priority Listings.

 

Priority Listings have made Promoted a waste of money.

 

I took all my products off of Promoted. Until Ebay comes up with a better solution, they're not receiving extra fees from me.

Message 9 of 31
latest reply

SELLERS ARE EBAY'S CUSTOMERS

marnotom!
Community Member

I'm perplexed as to why you seem to be objecting so strenously to the introduction of eBay International Shipping when it doesn't even support your item category.  It may work for some sellers.  Let them use it.  It may not work for some sellers.  Let them opt out of the program.

 

Same with promoted listings.  Use it if it works, don't use it if you feel it's not necessary or it doesn't work.  Nobody is forcing you to do this.

 

I get that you're frustrated about something, but I don't think you're attributing your frustration to the correct cause.  Yes, sellers are eBay's customers, but eBay doesn't get paid for a sale until a seller gets a buyer.

Message 10 of 31
latest reply

SELLERS ARE EBAY'S CUSTOMERS

thank you for your reply.  i do not mail parcels. most of my stuff is free shipping. ebay puts the international shipping rate on all my listing views which is usually higher than the cost of my items. i now have to put my free shipping in the title. my sales are down over 60%. to my knowledge i cannot opt out of this program. 

Message 11 of 31
latest reply

SELLERS ARE EBAY'S CUSTOMERS

"to my knowledge i cannot opt out of this program. "

If you are referencing the eIS program, sellers can opt out..

As per the eIS rules and policies:

"You may opt out of the Program at an account level by adjusting your account settings within My eBay. Your opt out may take up to 72 hours to process and will not apply to any existing listings restricted from revision (e.g. there are pending bids or a pending best offer)."

 

Message 12 of 31
latest reply

SELLERS ARE EBAY'S CUSTOMERS


@mrdutch1001 wrote:

"to my knowledge i cannot opt out of this program. "

If you are referencing the eIS program, sellers can opt out..

As per the eIS rules and policies:

"You may opt out of the Program at an account level by adjusting your account settings within My eBay. Your opt out may take up to 72 hours to process and will not apply to any existing listings restricted from revision (e.g. there are pending bids or a pending best offer)."

 


@mrdutch1001 

@whistlersmother1 

 

According to one of the eis help pages if you choose to opt out you only have 24 hours to opt back in if you change your mind. Beyond that you have to message and request to get back in (to the dark side). With lots of patience. As far as I know it is not a toggle in/toggle out unless anything has changed. Not ready to test after the song and dance to get in.

Message 13 of 31
latest reply

SELLERS ARE EBAY'S CUSTOMERS

The point is IF a seller wants to opt out they do have that choice...

Message 14 of 31
latest reply

SELLERS ARE EBAY'S CUSTOMERS

@mrdutch1001 

Yes but it shouldn't be a song and dance to get back if you want to at a later date.

 

According to rumor and certain places in help in the US version of eIS if a (as an example) a Canadian buyer wanted something shipped from a seller via USPS instead of eIS that was supposed to be possible. It appears that was added to the Canadian version. Basically the only way is to create a specific listing just for your buyer. Useful for combined shipping when eIS doesn't permit for various unknown reasons or there are items that just don't qualify to be shipped with the program. 

 

A toggle on off in listings would/could be the easiest work around. There is currently no way edit shipping options other than eIS or eIS plus calculated/flat rate/free unless one has no issues with business policies. 

 

For "some" sellers eIS is NOT perfect in every situation. As @chicweb  passed on eBay is incorrectly showing eIS as the defacto shipping method when sellers may have other options in place. (it is also showing that customs/duty may be applicable even in situations where seller is paying on behalf of buyer or item "should be" exempt incorrectly.) eIS has been up and running for several months and these flaws have never been correctly addressed. They could/are potentially affecting a sellers ability to sell because buyers are getting bad data from eBay. 

Message 15 of 31
latest reply

SELLERS ARE EBAY'S CUSTOMERS

and then again if sellers are not happy with the eIS in its current state, perhaps they should just opt out until such time as eBay gets the eIS functioning in a more favorable fashion...as we all know, eBay and its technology team are not infallible!

Message 16 of 31
latest reply

SELLERS ARE EBAY'S CUSTOMERS

@mrdutch1001 

 

It may be anecdotal or just pure fluke but since getting re qualified for eIS my sales/traffic/views/offers have picked up substantially. Limited for US and Intl but more volume and interest from our crazy Canucks. Something to do with just having access to dot com a factor? It's a wait and see game. Yes, I am willing to admit eIS STILL has major flaws but right now it's the only kinda tool in the toolbox I have now that promoting has become a dud. That was the last tool I had that assisted in getting sales. 

 

And unless we keep passing on defects to eBay IT in whatever way we have, there is no chance of getting flaws seen and hopefully eventually fixed. Yes, I do know who Doris Day was. Probably how she made the changes she did with her Animal Foundation...by pushing for change. Yayyy World Spay/Neuter Day!!!! Not even going to finish that thought!!!! Will leave to anyone's imagination that cares to do so.

 

Re: eBay infallible. Are you suggesting it's set it and forget it? 

Message 17 of 31
latest reply

SELLERS ARE EBAY'S CUSTOMERS


@lotzofuniquegoodies wrote:

@mrdutch1001 

 

 Limited for US and Intl but more volume and interest from our crazy Canucks. Something to do with just having access to dot com a factor?


I suspect so. A lot of people just type in dot com out of habit for everything. That's why it would be great for eBay to automatically redirect Canadian traffic to dot ca (or at least pop up a message asking if people want to). Many other retailers do this.

Message 18 of 31
latest reply

SELLERS ARE EBAY'S CUSTOMERS

the shipping platform is not the problem. the fat that they won't let me opt out is the problem. most of my stuff is free shipping and when my free shipping listing comes up they put on what international shipping would be. buyer are sending me messages about my high shipping and saying they won't buy. i send a message about free shipping and then they buy.  most just leave my store and do not buy. i no longer ship parcels out of canada. not worth the effort.  

Message 19 of 31
latest reply

SELLERS ARE EBAY'S CUSTOMERS

@whistlersmother1 Just a wee note, stamps (and a number of other things) aren't allowed unter EIS anyway, so opting out shouldn't  be a worry, I'm surprised they've let you sign up, although maybe you have some non stamp stuff scattered....

Message 20 of 31
latest reply