Zonos app mandatory for Canada Post, but not available in French...

[fh991586]

Since the new PPD scheme for shipping to the USA arrived, Canada Post has partnered with Zonos exclusively. But Zonos isn't available in French, as I tried to access different parts of their website before joining. Since a misreading in the declaration of export could have big repercussions, it should be mandatory to be available in both official language, as per Canada Post's own requirement.

I am really wondering about the legality of this, since a French customer would be obliged to use an English-only app, and could be penalised for not understanding right everything presented to him...

Personally, I am fluent in English but I might not get all the info needed to fill Zonos correctly, and even using third party translator would not relieve me of my obligations (or theirs) as the final responsability is only on my part.

This is what I got when trying to find information in French BEFORE joining Zonos:

Zonos supports French as a language option for its checkout and localization features, but the main Zonos.com website itself is not fully available in French. If you are using Zonos Hello or Zonos Checkout, your customers can experience these features in French based on their browser settings or by selecting French in the language selector.

And also this later on:

Currently, the Zonos Terms of Service are not available in French on the main website or documentation. If you need the Terms of Service in French for compliance or customer communication, I recommend reaching out to our Support team for assistance: https://zonos.com/contact-support

[cottagewoman]

Can one hear class action lawsuit coming in the next year? I can. This all flies directly in the face of the laws of Canada, and specifically Quebec.

[fh991586]

Zonos can still make it right, but it seems like a faux pas from Canada Post to partner with a company that couldn't provide full services in both official languages when it integrated its services.

[marnotom!]

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@fh991586 wrote:

Zonos can still make it right, but it seems like a faux pas from Canada Post to partner with a company that couldn't provide full services in both official languages when it integrated its services.

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I have my doubts that one that operates in both official languages of Canada exists.

[phc64]

Foreign post offices can only work with customs brokerage firms approved by the U.S. government. At the time Canada Post 'partnered' with Zonos, the US had approved only one other brokerage firm. (I don't know if they have approved more since.)

One of the reasons most foreign post offices have been reluctant to 'partner' with a U.S. approved broker (all US based) is that they operate only in English. Another reason is that the foreign post offices know nothing about these brokerage firms and have no idea who these people are.

There is a report today that mail shipments to the US are down 80%.

[hold.your.own.media]

Zonos App literally won't open this evening. Just the logo. Any idea what's up?

[fh991586]

No, and you should open a specific post about that, as this discussion isn't related to that problem (off topic).

[ilikehockeyjerseys]

If you're on Android, long hold the app, go to the settings, and click force stop. Then re-open the app. Or, if you cannot locate this, restart your phone. 

It's possible you're talking about an issue exclusive to Zonos, but what you're describing happens to me with multiple different apps. It seems like apps that force a login at every session sometimes get frozen on Android.

[fh991586]

Back on track...
Canada Post is still giving me the run around, stating they are not responsible for Zonos... I really want to create a ticket so that I can address the ombudsman about this isssue! It's impossible to do it on their website with the few options available, and the ombudsman only works if you already have a ticket... The fun part? You can't get a copy of said ticket unless you specifically ask for it independantly because of "privacy concerns"! It doesn't even show up in my account on the Canada Post website...

[fh991586]

Would you believe that an email sent to [email protected] asking for documentations in French was swiftly followed by an automatic reply in English only that they receive a higher volume of requests than usual...
Who would/could have anticipated that?🙄