Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Any known issues with USPS Sacramento Ca Distribution Center?

I have a package that is seemingly just circling endlessly at the USPS Sacramento California Distribution Center. Note that the facility is just 12 miles from the delivery address. Aug 17, 202212:00amPROCESSED THROUGH USPS FACILITYSACRAMENTO CA DISTR...

searching listings

Hi, Has Ebay changed the advanced search?? it will not bring up any items if I try to exclude the words "new, nwt, nib" . So I have to wade through thousands of New items.....very very very annoying. Anyone else have this issue, do you know how to fi...

Why ebay always ask sellers to provide tracking number if the item is sent through regular mail?

There is no support to sellers as ebay rouine them with their poliocy. Give me call on and i am seller let you know in detail

Resolved! Set Time Away Today, But All Listings Still Visible!

Set time away a couple of hours ago successfully - to start today, and just sold something! Arrrggghhh! Then I checked, and I can search, browse and purchase all my listings.Does it take time for it to go through, or is this some sort of bug???

Looks like something is missing

I'm trying to place a listing for the first time but am having trouble getting the shipping options to stick. Everything I pick the shipping options I want to include and click "list it" it keeps saying I need to choose a shipping service.Am I doing ...

eBay store task pending

I subscribed to a store 2 weeks ago and i got a task permanently pending because i do not want to use one of the store features. I'm forced to use every single feature but i personally do not want any 'featured category' on my store page. I tried to...

Good Until Canceled Active With Time Away?

Has anyone tested out whether or not auto renewal listings will relist while on Time Away?

Delivery method

Hi! Im a newbie on ebay. If I chose local pickup, am i still be able to ship the item to the buyer?

Winnipeg Ebay Sellers need your help regarding permits

Hi, Winnipeg Ebayers. I'm a brand new Ebay seller.Do I need to apply for a home based business permit and a used goods dealers permit even if I'm new?I plan to sell on Ebay long term. I sell clothing, vintage books, and video games. Thanks

Has the ebay about me page been discontinued?

I started selling on ebay 20+ years ago but because I was not active when the new rules about where you could sell and in what currency happened I missed the boat. As a result my old ebay ID is useless as I can only list on ebay.com in US$ but ebay w...

Ebay encouraging "negotiation",sigh.

I just saw this pop up when I was sending a question to a seller for a listing. Sure, lets get the idea out there that all prices are negotiable. It happens enough already. Maybe this has been popping up for a while, it is just the first time I saw i...

Another interesting possible explanation for lower feedback provision...

I happened to be speaking with a buyer on the phone and they relayed an interesting "glitch " experience they had which has prompted them to stop leaving feedbacks. Their experience was that they went to leave a positive feedback, clicked 5 stars etc...

Unable to reply to potential buyer, Secure Connection Failed

I just had a buyer who wants to combine shipping, but they get the message that I don't combine shipping. I tried to reply to them but then I get this message.Secure Connection FailedAn error occurred during a connection to mesg.ebay.ca. Peer’s Certi...

Process error message while trying to send message to customer

I've gotten this a few times in the last few days. I've gotten it on different computers at different IP addresses. I use Firefox. The process was trying via Ebay message system to send a message to a customer: (UPDATE: I used Chrome with no issues) ...

Resolved! BAD SELLING EXPERIENCE , E BAY HAS GONE HAYWIRE

i sold an item to a buyer in china , due to time differance between CANADA AND CHINA i did not see the transaction until the following day , and in the mean time the buyer sent several messages requesting a full refund and cancellation of the purchas...

Ebay needs to invest more in their seach mechanism - example

I go to Ebay, do a search(s) using different numbers and nothing comes up. I go to Google, put in the same search and the FIRST item to come up is a listing ON Ebay. So why then can I easily find an item on Google., that is on Ebay but Ebay's own sea...

Shipping small toys

Hi, I just began selling small toys (mostly happy meal toys) here on ebay. I’m selling them around Canada and in the US.- What would be the most appropriate shipping method that I can use?- Is it appropriate to use flat rate boxes for shipping these ...

Canada Post Snap Ship surcharges post shipping

I don't often buy postage via CP Snap Ship but every time I prepared and shipped a box I was then charged an additional fee because of the box or weight variation.For example I shipped a box measuring 8 x 4 x 4 inches to Edmonton from Toronto. The co...

eBay charing 50% extra for Below Standard due to "out of stock" when nothing was out of stock ever

I am writing as I was caught off guard by a return feature on eBay which is now costing me 50% extra in Final Value Fees. Maybe a fair warining to someone as busy as myself. I list mostly services and nearly every client of mine/ours is quite pleased...

Has anyone stumbled across this setting on dot ca?

Came across this by accident. Have always wondered why it wasn't available on dot ca but never could find. Dot com: Dot ca: If you wanted to pass on(offer) the correct discounts for postage you should be able to vs counter rates. (like US sellers can...

Comic Book Grading Service. Worth It?

Looking for feedback from members that handle comics or cards, etc. I randomly picked up a stack of comics on a whim, and got lucky. There is one that sells from $350 US to $2,000 US. The ones above $1k are 9.8 out of 10 condition. I have never bough...

Understanding Income Tax on Ebay

I collect retro items and sometimes I add to my personal collection and sell the duplicates. I have tinkered with selling on eBay but wondered the rules for income tax etc. it is not clear to me. Can someone help? I want to be clear on what is accept...

Aug. 17. CP Software Update - System Down, No shipping Available

FYI - Just back from the Post Office and unable to ship as CP did a software update and the system is down.

Selling (books) is it better to sell with auction or buy now listings??

hello everyone - I have been actively doing lots of regular auctions every week for the last 90 days [books] .. its been an interesting journey playing around with different sales windows (ie: having listings end around 7pm MST cause its early hours ...

Resolved! No more paypall

Hi All, just been asked by ebay for my personal bank account as they don't want to use paypall account anymore. So, just asking is that the case? no more paypall? that all worked fine for me. ls there an option for staying that way, with payments goi...

Listing Impressions

I have seen a dramatic drop in my impressions. From over a million to 400K. I did not raise my sponsered listing % from 1 to 2. I have taken a couple weeks off from listing new items. Can these be the only issues?

Increase in INR cases

Anyone selling and shipping lettermail and noticed an increase in INR cases recently too? I had only one in 1 year and half and now i just got two in 2 weeks. Both obvious scams. One is someone who asked to cancel a few hours after ordering but i cou...

Help with combining items

I have a buyer who wants 5 items. She asked if I could give a lower the cost on one of the items so I did that and it has come up as a sale for her. Now how can I add the other items that she wants?

Worldwide shipping

Hello, Canadian seller here, I see a service called " Additional ship to locations - buyers contact for costs ", and then a dropdown menu where you can select " will ship worldwide ", I have this ticked off and when my friend from Italy tries to view...

Should I sell it

Hello, I am a new eBay Seller based in Canada and listed a couple of unused items at home to test eBay out. So I have 0 feedback yet. I just got an offer for a pair of shoes I listed. But I am very confused about the buyer and want to know how likely...