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Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

User avatar by eBay Employee
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Can I deduct Customer returns on income tax?

Can I deduct Customer returns on income tax?Customer returns for refund. Can I deduct the refunds from the total sales on income tax? If yes, what do I do in case the refund is in the following year (after the tax year cut off)? Do I just lump it int...

Why is there no build in way to print an invoice for customer which includes HST/GST number

As the title states, CRA requires invoices that inlcude the HST/GST number but I don't see anyway to do that on eBay short of manually creating invoices outside of eBay. Heck I don't even see a way to print an invoice at all other than a packing slip...

My..."Your Next Payout.." - Says May 3 but supposed to be April 5

Just curious if this is just a normal thing that happens (shows the next month payout date before the current payout is even posted/completed) and will my current payout still be April 5? It did previously say April 5. btw...I chose the monthly payou...

Buyer Initiated Item Not Received Request in Error

I sent an item via lettermail a few weeks ago, that apparently hasn't arrived. Buyer doesn't contact me, but instead initiates an item not received request. As per my regular response to these types of requests, I respond in the request with a messag...

Am I the only one who didn't realize that starting today..

That in addition to the new amount of 1,000 listings a month for a basic store, we also get an extra 10,000 listings in some categories. I don't sell in those categories but they will help out some sellers. Premium stores will have an extra 50,000 in...

User avatar by Community Member
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Resolved! Returns and fees

I had a buyer ask me if she could return a necklace because she didn't like it. There was no problem with the item, she just didn't like it. I agreed to the return and told her to mark returned merchadise on the CN22. It showed up today and is in ori...

Balance negative due to dispute

If my balance goes into negative due to a dispute - will ebay try to withdraw this money during the open dispute? Or will they just take future sales towards the balance until the dispute is resolved?

Resolved! Help with variations listing

I'm trying to list t-shirts for sale. I have selected a fixed price listing, and I have selected the following category: Clothing, Shoes & Accessories > Men > Men's Clothing > Shirts > T-ShirtsMy problem is when I click the "Create Variations" button...

User avatar by Community Member
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I no longer feel safe selling on eBay due to chargeback

Recently I have been afraid to open my messages because I am getting “odd” buyer disputes. 99.9% of my clientele is decent and I sell t-shirts, I couldn’t imagine selling anything else on eBay. There is no way that I would sell anything of real value...

Charged for a shipping label for an item sold MONTHS ago? (Also, other eBay support options?)

I recently sold an item for $57.55 + $15.47 shipping. The item was sold on March 17th, and the shipping label fee was deducted March 25th. Sometime after that, I went into my eBay to see what my total payout would be, and it showed only $14.94 !!I ch...

User avatar by Community Member
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Advice on Letter Mail

We have family in the US and UK. Can I mail things like a calendar, craft book or pattern with letter mail, is it still considered "goods" if it is a gift?

User avatar by Community Member
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Ebay is scamming me?

I need a professional sellers help.I am new to selling on ebay probaly for a year now. I have never has any issues with any iteams and always use the ebay provided shipping as it was the easiest and more cost efficent. Rencently I sold two iteams fro...

User avatar by Community Member
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SOLD AN ITEM

I sold my first item through Managed Payments. Were do I fid a break down on the fees for that item? Is it under "Payments"? And if so where do I find this info.... Many Thanks!

Canadian prices

When I view items on the eBay website I see prices in Canadian dollars am I on the right website?

User avatar by Community Member
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Chit Chats London

Chit Chats now has a London drop off location for shipments. Dearness Dr. just south of Bradley Great savings over Canada Post. I set up an account Sunday night and dropped off my 1st two packages Monday afternoon. Easy Peasy.

MANAGED PAYMENTS MICRO-DEPOSITS

I signed up for Managed Payments today and I am waiting for two Micro-Deposits. The eBay Rep said it could take 2-3 days to be deposited. I have a Canadian Checking account in Canadian Funds but I list on eBay.COM. My question is will eBay send the M...

things going well this month

usually i like many others have complaints about ebay and posted rants (here read some of my older rants)-- well today i thought i would tell a different story -- since i took some helpful advice here from good sellers-- there were some unhelpful and...

User avatar by Community Member
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MANAGED PAYMENTS SIGN-UP

I would like to sell casually on eBay and I'm wondering about Signing up for Managed Payments. My eBay Acount has First Name, Middle Intial and Last Name. The chequing account I got for Managed Payments is from Scotia Bank and has Mr First Name, Last...

Can I be forced to accept a return.

Sold a baseball card. Pack fresh, nice and clean. High end. No issues with payment. Mailed out and delivered within 5 days to the States. Top loader , bubble envelope. Four weeks after it’s delivered I get a request for return. All my listings state ...

Resolved! Cancellation Pending for Over an Hour

There seems to be something weird going on this morning with cancellations. We had a customer purchase an item last night and not provide their street address. When this happens, we cancel the transaction using the "Issue with buyer's shipping addres...

User avatar by Community Member
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