Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Resolved! Horrible experience when deal went bad, Ebay took my money and items and I got 0. BUYER BEWARE!

I had a transaction go bad. Buyer did not like quality of item that I did not intentionally try to mislead. I have a no returns ploicy, I literally put that in the text of my ads and tell potential buyers to contact me before bidding (they never do)....

does a 'bid' kill a buy it now price?

I have a listing that had a buy it now, but it's not showing up.While I was checking a postage rate for one interested party ....someone else put in a bid.did the bid KILL the BIN ? 20 years at this and i'm still learning !!

eBay shipping labels deduction 2 months late in MP

I wrote about this price difference problem (postage purchase price vs MP deducted amount) in a weekly Q&A a few weeks back. Today (Feb 15) I had a deduction from my Managed Payments account for $48.13. I had to do a bit of searching to find out it w...

Recently sold item says it was delivered but the buyer filed a "item not received" request

It says to provide the tracking number on my end, and I did have a tracking number, that shows proof that it was delivered as the title states. I printed my label with eBay so the address would have been clear and correct, I have to assume that it ma...

Canadian Bank Account in US Dollars

I have a US dollar account at a Canadian bank. If I use this as my ebay.com account will it be accepted? Also, will I save on ebay currency conversion fees?

Resolved! eBay Reports is NOT helpful or useful

I was told to request my eBay reports to get information on my last year of sales, but particularly information on where my customers resided so that I could determine my Canadian taxes to pay. After waiting for 9 days, I received the eBay reports to...

Shipping from Canada to the US

What services are you guys using to ship stuff over - Canada Post, Chitchat, Stallion, Clickship, Swiftpost or others? I offer free shipping to US buyers so i'm trying to minimize my shipping fees.

Advice for Selling Stamp Collection in Books Please!

Appreciate any advice on selling a stamp collection that is in books. I have are 2 books with about 1,500 stamps that are mainly from the 1930s. Most are cancelled though some are not. Unknown to me, these were in the bottom of a box I got at an esta...

Resolved! Send Offer Eligible

How does send offer eligible work? Does a buyer have to watch an item to fall into that category. Why do many buyers just watch...but never respond to the offers?Very odd.Thanks,Jake LS@thego2corner

Canada Post Mailing Issue - Please help me?

Hi I’m hoping someone can help me here.I am a new seller on eBay and I just mailed out probably 15 or so bubble mailers. When I purchased these bubble mailers from the dollar store, they said that they were 9 by 6 inches on the packaging , so I did n...

PC vs the App.

So pro's and con's Selling & Buying on the PC vs the App....App vs PC: Do you have a preference? Do you use both? Do you use only one? Do you have mental checklist of what's available between the 2 platforms. Are you aware of what is missing on eithe...

Resolved! Problems with mail to US crossing the borders?

I am wondering if there is a problem with mail getting through the borders to the US with the blockades. Any thoughts?

How to adapt against competition underpricing

All in the title I'm in an insanaly competitive category and i noticed since many weeks a drop in sales on my $10-20 items. This price range was my best sellers and i focused a lot to grow my inventory of them. Meantime i noticed that even if i growe...

Paying for USPS shipping labels using Available funds

Im Registered on CA but list on COM how come i cannot pay for shipping with my available funds. My funds are not on hold but AVAILABLE. When i print a label at the bottom it says select how to pay there is no option to change it to pending payouts. F...

L. Gibbs Numbered Print

Resolved! Shipping Small Pkt to Australia - how is the delivery time now?

Have a request to ship a sewing pattern to Australia. Will have to go small Pkt now and wondering if it is worth taking a chance due to very long delivery times in the past year. Has anyone shipped there lately and how long is it taking?

Buyer manipulating the E Bay feedback system

I Had a buyer tell me he disagreed with my grading system for vinyl records and requested a refund. I sent the customer a cut and pasted of the grading system and asked him how he wanted me to proceed and he dropped four negatives on my site. When I ...

high value trading card promotion vanished

Did anyone else receive this promotion? I took a screenshot but cant find any actual details about it in the ebay website.

New PL Standard Fee Calculation

This new method of calculating PL Standard fees is a stupid move. Someone with the fee police should really have another look at this, do they really expect sellers will continue running campaigns at their current rates? I don't think so. How do they...

Resolved! Ebay system encounters an issue right now?

I am selling on ebay for 13 years, right now our account is encounteriung an issue with ebay system. Ebay system suspended my account in 5 times in the past two weeks, and ebay reprensentatives reinstated my account manually 5 times. Each suspened me...

Resolved! I refunded before getting item back

A buyer asked to return an item (via eBay message), originally saying it was not as described. That was later changed to "too difficult for grandma" (it was a jigsaw puzzle). I agreed to the return and gave my address. After a few weeks I wrote again...

Is anyone else having problems with tracking from CP not showing up.

I sent a parcel going to BC on January 5th and no tracking has uploaded on the Canada Post website. Its like it never even made it to the post office. I live in a small town and have asked them to scan my items when I bring them in so that the buyer ...

Resolved! My 15 year-old eBay account is now useless because I cannot change my registration site :(

I created my account 15 years ago when I lived in the UK. Seven years ago, I moved to Canada and continued using the same eBay account to buy and sell. Apparently, I didn't update my registration country (I had no reason to believe I needed to, or th...

Resolved! How do I put my store on vacation

I need to close my store for while, can't find out how

they won’t give me my money

i sold an item a couple of months and still have not gotten my money. there’s not even a customer service area for this! i want my money or i’m going to trust pilot

EBAY SUCKS

The worst experience in my life is dealing with Ebay. Its sucks, I'm sorry its terrible, high fees no support for sellers, they ask for proof I send it then they give away my money and say I didnt respond. Well Bull**bleep** to Ebay

ebay holding payment from a buyer and dont let us refund and cancel the order - unfair policy

i just sold an item on ebay and the buyer sent payment. the problem is that ebay dont release the payment and they put it on hold so i dont get the payment from the buyer. now the buyer agreed to cancel the order with me in a message when i told him ...

Stamps on the box experience with UK VAT number manually added

I created a different thread for this piece. I got a tracked packet back today from the UK. I manually create online customs forms and put stamps on the box so a counter label is produced. At least at my PO they aren't able to get the VAT numbers inc...

Custom Pages

In Ebay's assnine tradition of doing dumb self serving stuff, Ebay removed the use of custom pages in stores. Anyone have a slick way of doing terms & conditions outrside of the listings?

Broken store categories

I created categories for my store and added some listings, categories are not showing up on the store: Any solution? I waited 2 days since i created them and added listings already Can we get a refund for a store subscription by the way? For a busi...