Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

New Product Launch email today ... Promoted Listing Express

Ebay sent this to my inbox today,New: Get more eyes (eyeballs icon) on your auctions, more chances of dollars (dollar bill icon)The email's text and included link to Get Started are included below. Seems like an odd approach, not available on desktop...

Ebay Buyer Claiming Item is Fake & Wants Refund After 68 Days

Had a customer buy a candle on September 12. Shipped quickly & never heard anything until today claiming the item is fake and they want a refund. It’s been almost 70 days!The item is NOT fake and I have the receipt to prove it because I bought it mys...

How to buy a return label on Shippo. Is this possible? If not, how to buy one?

Has anyone used Shippo to send a return label lately? Tried inputting info to buy a return label from US back to Canada. Followed instructions but could not get any rates. Checked Shippo's FAQs and they say return labels not available at this time. I...

Resolved! Lettermail costs through North America

Hey there, everyone. I have been selling on eBay on and off for some time. A while back I had a good thing started, then had to take time off due to a lengthy illess. I have forgotten many details I knew, and am also in need of updates on more recent...

New Seller - Should I be asking customers to leave feedback?

As a new seller, who has only had one sale so far (woo hoo!). Should I be asking my new buyers to leave feeback when they receive the item? I don't necesarily mean, messaging them specifically to leave feedback, but perhaps asking them how they like ...

Anyone else play the shipping price guessing game?

Curious, is it just me or do you find figuring out shipping cost a mystery? Guestimating shipping cost when listing items? I mean who actually takes the time to pack up every item and input the exact shipping dimensions for automated shipping rates w...

New Payout Scheduling Options

I received an email on this, don't see an official announcement yet.

Ending A Listing

I have been trying for months to end a single listing using the transaction number. But it always takes me to a page saying we can't find this page. Anybody else having this problem? Some of my other saved shortcuts don't work properly. I tried going...

Resolved! Selling on eBay Canada - How can I sell on .com

Hi all, I have another newbie question related to posting items for sale. I'm curious as to whether or not I am able to sell on .com as well, or if I am currently already posting there. I post my items for sale using the app 90% of the time and I inc...

As a Canadian, should I create a new dotCA account, or sell on my 21-year-old dotCOM account?

My eBaydotCOM account dates back to 1999. I bought and sold a few items over the years, enough to get 117 all-100%-positive feedback. Now I want to sell many items. So why not just use my existing dotCOM account? I'd like to take advantage of my perf...

How to get the U.S.A. location for merchandise for a Canadian seller?

Hi there,I am a Canadian seller who warehouses the merchandise in Buffalo, NY.My U.S. friend ships out orders via USPS in accordance with my directions. YEARS AGO, I tried to register my location in Canada, and list the merchandise as warehoused in B...

How to get an ebay account manager?

What is the criteria for getting an ebay account manager? Someone to work with you and ensure the account grows. I am thinking this would be reserved for only strategic accounts? And what would be the criteria for becoming a strategic account?

Ebay still hasn't given back my September Insertion fees

I'm hoping someone can direct me to anyone at ebay that can actually help me with a problem. I've already talked to enough agents on the phone and through the Ebay Chat line for over a month now who havepromised my insertion fees would be given back ...

Resolved! Missing address on multiple item sale

A buyer purchased several items from me. I sent the combined shipping cost and she paid. Each item has a separate notification of payment, not the combined lot. However, her address doesn't appear on the notifications. I ship with Paypal, so I need t...

Resolved! How to send return label/money for item that was reshipped to another country?

I think I am getting a return request for an item that was shipped via a reshipper in the USA. My first return in 15 yrs. on eBay. Too high $ to just say keep the item without returning. I know I only have to pay return shipping from the US so if a c...

Being strong-armed into "seller hub" on .ca

You choose "not right now" and it STILL tries to force you into the seller hub. What gives?

Payments from Buyers - Something to watch for

As a heads up, had a situation recently where the buyer paid but the email from ebay did not denote that shipping had paid. Routinely, it should. When I confirmed payouts and order details system for this situation it did confirm the shipping had bee...

Unable To Create or Edit Listing Templates - When I try to save I get a perpetual spinner...

Hi. Has anyone else noticed this? This past week the template form won't allow me to edit a listing template or copy it and create a new one or even start from scratch. When I hit save I just get a spinner and gray screen. I haven't used up the 50 al...

Items need to be shipped today, Nov 11? There isn't even any collection/delivery of mail today...

Is this just an error on eBay's part? Today (Remembrance Day) shouldn't count as a business day considering there is no collection or delivery of mail. My local post office isn't even open so I couldn't drop parcels off even if I wanted to. Thankfull...

help with costs out of control-also defeat rate????any help out there ?

hello all i need help understanding what is going wrong with my selling -- heres the facts -i have 2673 live listings right(mostly hardware goods -all brand new- and highly below retailmost time below wholesale - most of those posted at 10 /20 aday p...

Resolved! Would someone tell me where to find my monthly invoice cost please?

I can't get used to the hub, it used to be so much easier.

Resolved! Transaction details numbers not fitting

Anyone understand why i'm doing a $11.00 + $2.25 US sale with supposed $1.00 taxes collected by eBay, and that in transaction summary/order details, it's $13.25 total with fees based on $13.50 (with shipping/handling $1.50) Just trying to figuring ou...

Ghosted by buyer

Hi, I am a brand new Canadian seller. I posted 2 items and received 2 bids within hours from the same buyer. I accepted the offers and have absolutely no communication with the buyer since I've sent requests for payment with no reponse. What is my ne...

How do I temporarily close my store?

Hi their,long story short, I have plans in the near future, that I will have to temporarily close my store/make my items not live, for a year and a half.How do I do that, so I can make all my current listed items stay in my eBay inventory but not be ...

LORD OF THE RINGS 1969 MIDDLE-EARTH MAP BY PAULINE BAYNES Research Help Sought

Hi. I acquired a lithographed map from the Tolkien era. It's a map printed by Westerham Press Ltd of "Middle-Earth". It's of high quality and in VG condition. Not being a Lord Of The Rings person I've been trying to find out two things. 1. Value?2. I...

FVF on US sales tax and HST on a top (((

Is it forewer,that ebay charges FVF on US sales taxes and then HST on this fees ?My last sale ended up with 14.15% fees and that even after Top rated seller account,so without discount it would be around 16%. By end of the year its coming out as a ni...

Notification of Recent PayPal Changes to Come Into Effect Dec. 2021

I'm assuming that all folks using Paypal have received a notification that beginning soon all items paid for using Paypal would be required to provide a tracking number for shipping. Unfortunately I wasn't paying enough attention and deleted that not...

Listing first item - supplier invoice total required for ebay to approve us to sell

Hi, we just registered on eBay and are aware ebay asks new sellers to submit invoices or receipts from their suppliers for the products we sell in order to determine from the quantity on the invoice if we are drop shippers or not (we are not drop shi...

Transaction details

Today, they changed the transaction details page, however they have also removed the exchange rate information on foreign exchange transations. It used to disclose the rate of exchange used - 1.20202 for US to CAD for example Now it just says "Rate i...

Canadian selling on eBay.com

Hi everyone,I have couple questions to ask here. Can Canadian still able to selling on eBay.com as they are changing to payment management? I tried to post an item on .com and payment management is poped up and asking me to put ITIN number. Does anyo...