Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Managed Payments and partial refunds

Perhaps this is located somewhere on the help pages, but I looked around and couldn't find it? I sent a partial refund of $8 due to shipping overpayment to a buyer who lives in my Province. Under Managed Payments I see the $8 refund but there was no ...

Ebay Categories Abolished? Item Specswitched? Competitors Crushing ? 60 Ship Days left. Kwap! Hang!

Welcome to retail at Christmas! The photo attached shows my brick & mortar store in a similar situation. The city, without my permission or consultation one day decided to widen the road in front of my store. It killed my young and blossomming busine...

Canadian Tax Table

Where did my Canada Tax Table go?????I can't find it anywhere.I saw a post from August 27th, 2021 and eBay has not fixed the problem. https://community.ebay.ca/t5/Seller-Central/Sales-Tax-Table-not-applying-any-ideas/m-p/465687#M129610I'm not going t...

28% fees on a $2.58 item!?

I used to calculate 15% as fees when i price my items to calculate the profit margin but i recently started to notice i was wrong and that items under $10 are more at like 20%+ Don't is this totally abusive and illegitimate? I sold a $2.58 item and n...

Canada Post warning for Ireland shipments

https://www.canadapost-postescanada.ca/cpc/en/our-company/news-and-media/service-alerts.page October 2021:The introduction of Brexit and new Value Added Tax (VAT) rules in the European Union (EU) has been accompanied by increased scrutiny by Irish cu...

Resolved! Sales Tax Table not applying, any ideas?

First off before anyone asks. YES! I am required to collect Sales Tax, thank you!So let me just say I have contacted customer support multiple times, they have "opened tickets", but the issue is still not resolved. I am getting no where with them.So ...

Collectible Cards Category

A heads up to anyone that lists in the Collectible Card Category. Appears this category was updated/modified as part of eBay's updates overnight. Consequences to anyone listing in that category or related ones....I haven't the foggiest. Only can pass...

Resolved! Where do sellers go to see the breakdown of fees charged on sales by ebay?

Buyer's Email for UPS International Shipment

Hello,It seems that the buyer's email address is missing on the new seller hub. I would need the buyer's email address for UPS label. I have consulted eBay support and apparently they suggest messaging the buyer on eBay which I did. However, he has n...

Weird system glitch concerning delivery status - second time in a week

last Friday I got notification on an item I bought from the UK that it had been delivered when it hadnt, posties hadnt even been here by the time I got the notice. The seller had sent it with tracking and upon further investigation he was able to det...

Dealing with a Suspended Account

I sell some smaller less expensive items with no tracking via lettermail (from Canada - its much cheaper - $3 compared to $13-20 with tracking)sold two items to dropshipper who was banned shortly after purchasing. they filed a chargeback and i did no...

Shipping to Puerto Rico

Any issues with shipping a parcel to Puerto Rico that a seller should be aware of. Buyer made an offer and I noticed their address is in Puerto Rico. It would be shipped by Canada Post expedited so assume being a US territory all should be fine? Any ...

An Amazon shopper faces up to 20 years in jail for $290,000 fraud. Prosecutors say he bought Apple,

So why won't ebay protect its sellers? We recently provided ebay with proof positive of a buyer who claimed at least 13 INR's within 2 months. ebay's response. "The buyer has a good history on eBay, buying with the same type of purchases with other s...

Mismanaged Payments

I signed up for Managed Payments in February, thinking I had no choice, given the threat of being booted off eBay, and things have gone relatively smoothly until now. Out of the blue eBay won't send any more payments until I've verified my account. I...

Anyone tried Stallion Express? Will the tracking be intergrated into ebay system?

I've never used Stallion Express and I want to use it soon since I have an item sold to us buyer, but I just want to make sure if the tracking information will be intergrated into ebay system when I input the tracking number from Stallion Express. Le...

Resolved! Shipping to Russia

I have an offer from someone in Russia which I'd like to accept. I came across a service which I've never used before: "International Parce Services."Does anyone here have any information about that service?

Should we avoid auctions as seller?

I tried auctions with some duplicated cards i have, to sell them faster to list the others after at fixed prices. I started the auctions at my lowest price and listed 13 similar items at 1 min interval to get maximum visibility. I listed on a thursda...

Decided, on the last day, not to sign up for Managed Payments

After 21 years of selling on ebay.com, I have decided not to sign up for managed payments. I have enjoyed this platform for buying and selling over that time, but managed payments changes my experience so greatly, I have been forced to seek alternati...

PM tells me Canada Post not accepting most airmail service types to Australia and NZ

I looked it up on the CP site.... Date posted: October 06, 2021Parcel and packet services to Australia and New Zealand temporarily suspendedSee details Red alert: Canada Post is not accepting mail and parcels for these destinations due to a temporary...

End Auction Bug - Seller gets sent Bid Cancellation email

Hello tyler@ebay , I tried using a 7-day auction for an inexpensive item and it didn't move. I saw that it relisted October 9, and since it didn't move, I ended the relist and I will just donate it. After I ended the relisting, I was sent an email wi...

THEY'RE BACK..! Canada Post WITHIN Canada FREE SHIPPING TUESDAYS in October

https://www.canadapost-postescanada.ca/cpc/en/business/shipping/free-shipping-tuesday.page?icid=cta_int_fst_170

Managed Payment won't recognize President's Choice bank?

I just tried signing up for managed payments using a bank account at President's Choice Financial.eBay keeps saying their Financial Institution Number is invalid.Has anyone been successful signing up using this bank?

To late for updated seller account ?

I want to sell something but didnt update my account on time. Just saw the messages. So i cant submit an ad... Their link doesnt go anywhere usefull: Just update your account in a few simple steps at ebay.ca/startpayments.{e78335-1134613x}Someone kno...

Resolved! CanadaPost Letter Mail shipping label from eBay.

Hello eBay community,Here is my question, if you can give an advice, it will be very helpful, Thank You.So i am using tracked shipping on all my sold / listed items, because they can't fit in a poly bubble mailer or an envelope. Now i have some produ...

Resolved! How to Get a Buyer's Contact Information

I used to go to Advanced Search and be able to access a buyer's contact information but they must have changed that because I can't find the option. Does anyone know how to get a buyer's phone # etc.?

Resolved! Seller Report missing most transactions in 2021

Hi, I have transitioned to the ebay managed payment sometime in June 2021. I cannot seem to be able to download any transaction made prior to this. I am running the report under the seller hub, payments, then "report" on the left side. I went and req...

The list of excluded countries eBay forced on us

I checked today the list of excluded countries on the Canada Post site and noticed that following countries that are entered on our listings as excluded are open for shipping:Switzerland, Israel, Greece, Latvia, Estonia, Indonesia Isn't it eBay duty ...

Why is eBay adding shipping exclusuions to my listings?

I'm starting to get foreign buyers asked why they are excluded from my listings. I offer items Worldwide without ANY exclusions but I'm now seeing the following countries excluded on all my listings: Excludes: India, Brazil, Israel, Philippines, Ukra...

dash board / performance / seller level / monthly breakdown

Hello. I was just wondering if any other sellers are having no updates to their 'monthly performance' #'s. Mine have not had an update since Oct.4.21

Resolved! Ebay Canada's Biggest 4th Quarter Of All Time Started Comment On Ebay Advertising In Your Location

All online platforms are competing for 4th Q sales. Buyers are drawn with great marketting techniques. When Molson's Brewery was asked about them spending so much on Grey Cup advertising the CEO said "I'm not sure exactly how much product we will sel...