Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Resolved! Does ebay charge more with the more money you make?

I'm asking if the more money I make in a mount, the more ebay will take money from? I read money taken depends on the type of item and all... But I wanted to see if after a certain gain, they start to take higher percentage? Let's pretend I sell a 10...

Combined invoice for buyer from UK

Buyer from England asked me on combined shipping cost and liked the numbers I offered, then he has purchased items.I am trying to generate an invoice either overriding the amount produced by system, or entering a discount.After I press SEND INVOICE a...

Process to refund possibly lost shipment to Mexico

I typically only ship to the US and Canada but a buyer in Mexico asked if I could ship there. The shipping was similar to so agreed and I used ChitChats which handed it off to USPS Priority a couple of days later. I dropped it off on Nov 25 and now 5...

Resolved! How much can I sell before my money is considered a wage and is taxable?

Hi, Simple question, I'm cleaning the house and I have old items that are now worth quite a lot (undamaged rare video games). I wanna sell them, and I expect that when I'm done I may be close to 10000$. Will I have to pay taxe on this revenue, as I'm...

heads up for store subscribers!

Throughout 2020 the bonus 10k/50k/75k listings for store subscribers were good on both .ca and .com. As of today if you have a store on .ca they only apply to your .ca listings, not .com. On .com you are still getting the old allotment for your store...

Resolved! Can other sellers see our eBay messages?

Yesterday I had a buyer asking about a pattern I was selling, she needed another picture, which I did. Today I asked if she saw that I had added the picture to the listing and she told me that another seller offered her the pattern at a big discount,...

Canadapost Status Update Page

Delivery network status updates: Updated approximately every 3 days.These daily updates provide current information about the status of our processing and delivery network in urban centres during peak season. The information allows you to make inform...

email message from United States Postal Service USPS

Hi-I thought I'd share this in the hope someone can help and maybe help others.I sent a package-small Packet- to California on December 28 and received the following email from USPS today, Jan1 2021 : Your Package Waiting For DelivryDear Customer.You...

Refund with Snap Ship labels?

Hi, just curious if anyone has cancelled Snap Ship shipping labels before. I made an error with the label so debating between just correcting the label itself versus cancelling and printing a new one. I did find this info about cancelling a label, ex...

Buyer requirements glitch?

I check my buyer requirements activity every few days, I often get buyers trying to purchase from countries to which I don't ship to. I checked yesterday, and found one that was to the US. I have always sold to the US. I checked the listing, and it w...

Resolved! Strange ... My Promoted Listings Campaign Unexpectedly Ended On New Year's Eve.

Late in the evening on New Year's Day I looked in on my traffic stats and was surprised to find PL impressions virtually non existent for the day ... odd. Upon further investigation I found that my one and only PL campaign that had been running conti...

Push Notifications Not Working

Not sure if anyone else has been having this problem, but push notifications have not been working for me on the app since yesterday evening. I never have them off, but for some reason they went off on their own. Whenever I go into settings to bring ...

Resolved! Buyer requested invoice for 2 items then added another item

i have a buyer who put 2 items in her cart, requested an invoice through eBay from me, then bought another item. The invoice request just shows 2 items, can I just go ahead and invoice her for all 3? I can’t see how to add the extra item. Also, this ...

RICARMICs current INR questions or Case form letters

I know some folks have found use for them and I've upgraded them to current situation so here is what I am using now, use what works for you....(PS note that these do NOT fit in the message space in the case response system, so I send a smaller note ...

Tis the season - The old "can you change the address to" switcheroo

FYI I received two common fraud scheme within the last 24 hrs, one from a UK based buyer on a diecast toy worth CAD$18 and the other from a Canadian (NB) based buyer on a Blood Pressure Monitor worth US$70.00. I didn't fall for them as I was well awa...

No more manual small packet forms starting "December 28th" (29th really)

I've been somewhat regularly pestering my PM to see if there's been any internal mention of delays etc allowing us faithful manual SP forms users to continue doing so. So far answer has always been "no", I checked again today and the official start d...

Resolved! Some Issues with MP and ebay Shipping

I have been on MP about 1 month and now have ebay shipping offered. In the last week I have sent 2 parcels with ebay shipping. One was to Canada - does not show my name on the return portion, just ebay selling name - postage amount was not taken from...

Resolved! TAXES collected by ebay???

I sold my Celine wallet (120cad) to some buyer in the US and noticed that there are taxes that he paid to me that ebay took.It’s the first time I saw an invoice with this. Two weeks ago I sold a designer item and in the invoice there were no such Tax...

Happier start for 2021 -- 100000 free listing promo for January

Check your seller hub promo section to see if you got the 100k free listing promo (no category restrictions) for January. -..-

Can anyone beat 30 days in transit within Canada? (still not delivered)

From Eastern Ontario to Vancouver area.Shipped (and scanned by post office) November 23rd, Expedited Parcel (lololol)As of this morning was finally in destination city.Hopefully to be delivered today/tomorrow.... Ian

Two things that have not happened...

Canada Post does not seem to have announced any raises in the cost of shipping yet.Which is good. And there has been no announcement of any extension of those 10,000 or more Free Listings that end at midnight on Dec 31. I've been removing some of min...

What does one say to a buyer who opens a case for an undelivered item

Apart from refunding for an item not working, I have never experienced not just a single but potentially multiple refunds for undelivered items as I am right now. But what do you say to a person from the UK in good standing who opens a case for an un...

Resolved! Why does everyone wait until last minute to bid?

HiSeveral years ago I sold a bunch of stuff on ebay and people used to bid right from the day items were posted. I just started back selling and now it seems bids only come in during the last few minutes of an auction. Do others find this?

Refunding Buyer When On Managed Payments

Does anyone know where the money is taken if you have to refund a buyer if you are on Managed Payments? I have a buyer who hasn't recieved their item in over a month even though it was sent with tracking. It is over $200.00 I will need to refund. I t...

Shipping

Why are the Sellers On Ebay charging so much for shipping its not are to see they are putting the money in their Pockets Im buying less & less because of this & buying on Amazon you pay a fee for the year & free shipping.

Interested in using the new eBay Canada Labels Solution?

Hi everyone - The shipping team is in the process of ramping up the new eBay Labels program to everyone. This is a slow ramp over the next few months, but they've told me that they're happy to include anyone who is interested and a 'good fit'. 'Good ...

If you want to branch out selling things would you do it under another ID?

I am thinking of selling some other stuff other than CD's. I use "musicyouneed" and that works well and this year I was also able to sell some christmas figurines, both over $50 USD. I do have 2 other ID's but not much action on them, one sells books...

What would you do if someone misses apt or unit #?

When someone without any feedback buys from me, I always check the address on google to make sure it is not a apt building as I have had several buyers miss that in the past and sometimes the item is sent back and sometimes is just lost in the black ...

Resolved! When should I change my basic store when 10,000 free ends?

When we got 10,000 free listings a while ago, I changed my store to basic, but it ends on the 31st. My question is, do I have to change to Premium on that date, or can I wait until my 350 free listings are almost finished?

Shipping delays and refunds

What happens if after you refund a buyer the item, that is now in one of those black holes called sorting facilities, is finally received? Can we ask for the payment back? Or are we at the mercy of the good will of buyers? Thanks.