Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Is the Mississauga DC a Black Hole Again?

I have several packages (shipped from BC and on their way to BC) that are showing no tracking movement, and have been stuck at "processed" status in Mississauga for over a week. Is this just a tracking issue, volume issue, or is something else going ...

Does Ebay.ca remit HST/GST to the CRA?

My first year being registered to collect HST. Ebay does NOT remit to the CRA on your behalf, this is correct? Downloading sales activity reports filtered by Canadian sales, it appears the amount deposited after final value fees, etc, does seem to in...

Have I Done Something Wrong?

Hey all, I've been selling items frequently on ebay now to little to no issue, until recently. It seems like things are delayed, coming in and shipping out. It's difficult, as buyers usually don't understand that I can't make the shipping go any fast...

ISC San Francisco Lost Package Part 2

Update from a post I made earlier: Mailed out a costly item through tracked air mail on Oct 16 via Canada Post. It arrived in the US at ISC San Francisco on Oct 20th where it promptly disappeared off the radar. I called USPS San Francisco depot who c...

sharing your listing

I went on my iphone to ''selling ''on ebay , this is in selling ( came up today ) '' sell faster by sharing your listing '' does anybody use this ? went on google didn't say much , whats it all about ?

Sold as local pickup, but the buyer is ignoring all communication.

One of my items was just bought with local pickup as the shipping, but looking at the address, they live over 100 km from my warehouse. They paid on Thursday, and I have already sent two messages to arrange the pickup, but I've not yet received any r...

Resolved! Selling on the eBay Australia Site

Hi Guys,I am looking at selling on eBay Australia. I currently have a Basic store on eBay.ca. - usual number of free monthly listings.I am not familiar with this site and am wondering if the charges for listing on the Australian site are different th...

Careful Coin sellers. Select Category promotion does not include coins and paper money.

Don't go reducing your store subscription just yet coin sellers. The coins and paper money category does not fall under Collectibles. It has it's own category which is not covered under the new Select Category promotion of 10,000 or 50,000 free month...

PayPal fees when buyer ask to cancel an order

Hey guys! I very often have buyers buy something and message me telling me they placed this order by mistake, clicked the wrong button etc. Will I lose money everytime this happens now that PayPal says they won't refund PayPal fees?

Fastest Shipping to a Remote Address?

I have a large sale that I want to ship as quickly as possible to a reserve in NU from BC.Xpresspost (8 business days) is my fastest option, and I can ship in my own box for around $25 but wondering if using a large prepaid envelope would be faster? ...

Canada Post tracking information not being updated

Hi, Canada Post tracking information not being updated on Seller's dashboard. This concerns me because 1- What is the customer seeing? 2- Does this affect my late shipping metrics? Are other's having the same issue? Has this been addressed already? T...

Ebay ad shows doesn't show up when choosing lowest price + shipping

I just noticed one of my ads wasn't showing up on ebay.com when I search for lowest price + shipping. It shows up dead last for Best Match & highest price + shipping but not for lowest price + shipping. This concerns me because most people search for...

What's involved in downgrading store account?

I am considering changing/downgrading my store account to a basic. My anniversary date is in August. Has anyone done this? What is involved and how to do it. What is your advice on it.

eBay please fix this MAJOR oversight in return shipping

Been an eBay member for 10+ years, and have been actively selling one or two items a day for the last 3 years. I typically dont offer free returns on my listings, and thankfully I've had very minimal instances where a return is requested, but this ti...

Feedback

So a NEG today Buyer feedback claims:Item was as described and was received (Vintage 8"X10" GLASS NEGATIVE B&W FORMAL BRIDAL GOWN Studio Photograph R-42) left positive comment with a neg rating.If sellers did this FB would be removed in a sec, and po...

So Do You Need a Secret Code to Use Shippo ????

Honestly, I could have thrown my computer out the window today, I was so ticked off. I stopped using Shippo about a year ago because it didn't work properly. It would never show all of my sales, no matter what I did. There was no rhyme or reason for ...

Woo hoo starting in January we get more free listings!

I've got an anchor store so instead of today's lowly 50,000 items I can now list up to 75,000 (the note says this is a permanent change). So now I go from having to only find 45,000 more things to sell to having to find 70,000 more things to sell.......

question about promoted listings

I was wondering when you add an item to promoted listing, when it sell, can you know if it is from promoted listing or not ? for example if a returning customer purchase a promoted listing, does eBay still charge you the corresponding percentage ? Th...

Resolved! First time seller

Hello,I’ve been a member for over ten years but only as a buyer, I’m considering selling an item I just have a couple questions I could not really seem to find answered. Sorry if I missed it.I am able to “list for free” It says it the ebay app under ...

Do we have to change to Managed Payments even if I don't have a store?

Having a hard time understanding this new change. I was under the impression that is was more suited to Ebay Stores, however the latest message I received on Dec 1st almost sounds as though everyone has to change. I am a little unsure trust wise (hav...

how to make a return shipping label

ok so i want to make a return shipping label and I have no clue how waited on phone for 30 min to get a guy who couldn't even figure out what i was asking he thought i was the buyer for some reason.. http://imgur.com/zNej7Lm I can't figure out how to...

Help when buyer sends you the wrong address

Buyer paid, I mailed this morning. No tracking from canada to us. Sent buyer photo of package who replied that it was not her correct address, and gave me the update. Its already sent and address on all invoices from her had been the one I used. Not ...

What to do if buyer pays for auction but not shipping??

Hi, quick question, if this happened before I used to just send a paypal, invoice, but now that we're not using paypal, how do we request money?Buyer was from China, (I don't ship there) so he gave me a Canadian address (where I live) . I changed his...

My Promotions Say "Active" But The Discounts Stopped Appearing On My Listings?

About a week ago I ran 3 promotions on some categories. Everything was fine till today when I noticed the red sale prices weren't showing up. I checked each promotion. They all show "Active" with an expiry date at the end of December 2020. Does anyon...

Is there a way to go through your active listing via custom labels?

Like the title says, Is there a way we can sort the via custom labels? Since I use the custom labels as an organizer in where I place my items, It would be nice if I can sort through that in my listings via Manage active listings. Thanks

Cancelling A Paid Order Immediately- Buyer Still Has To Wait a Week for Refund

So not only is it annoying that sellers are stuck paying the PayPal fee when a buyer requests a cancelation for an item they paid for, it's also annoying they have to wait a week for their refund if your PayPal account happened to be empty at the tim...

Need help getting setup on managed payments

Hi All, I really need to get setup for managed payments. Paypal is not an option for me at present, so at the moment I am unable to make any sales until it is setup. Is there any way to encourage Ebay to get my account setup for managed payments? I'v...

Using custom label in Seller Hub?

If I put a number or word in Custom Label column in Seller Hub will that information show up in my description? I don’t want it to, I just want to put info in that spot that is meaningful to me only, then be able to sort and print it out. Anyone know...

Looks like the COVID XMAS combo is going to make INRism worse this year....

Just sent off my 3rd response/update to INR cases/queries in 2 days! Almost zero in the several weeks before this! Folks have been patient, most of them have waited (much) more than the minimum time, they're scattered all over the continent/world. Lo...

unpaid item case

As many of you probably done before, I open an unpaid item case Ebay told me : by Dec 02, 2020 at 05:11:45 PM EST if the item is still not paid close the unpaid case. The problem is that when trying to do so, Ebay ask me to answer if I received the m...