Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

adding days to shipping policy..

Can someone please refresh me on updating shipping policy to add days to handling time, thanks in advance. i know how to do it, by revising an items, select shipping and update, then close and save, but there are a bunch of duplicate policies that it...

Invoices

I'm new and trying to learn as much as I can about different aspects of eBay to take advantage of. So...I'm going to be asking a lot of questions. Thanks in advance. What would be the purpose or scenario where I would use the send an invoice option? ...

Packages getting stuck in ISC NY and ISC Chicago?

Hi everyone, I am wondering if anyone else has been having this issue of parcels sent from Canada, expedited and tracked parcel US getting stuck with ISC NY and ISC Chicago processing tracking? I understand there are delays due to COVID-19 but I am w...

Buyers Unable to Purchase - Shipping cost cannot be calculated. Please enter a valid ZIP Code.

We're selling from Canada and all of a sudden, a large number of our customers are unable to complete purchases with errors indicating we do not ship to their location. Most of these are from the US (as are most of our customers). We have had no trou...

eBay no longer provide buyer's email address

we don't have email address available to input into the UPS, Canada Post system.On the Other hand, We need to send official office with our TAX ID to the buyer

love doll

Im new to selling on Ebay, I know about it...obviously I purchased a love doll from Amazon that was made in China. I contacted them before 24hrs and canceled it. 3 days later they told me they had shipped it without acknowledging. I fought for 2 week...

CP says buyer's address doesn't exist

Just sold an item, went to ship it and the CP rep said I should confirm the address because it doesn't exist in their system. I've messaged the buyer to confirm their shipping address, but I had a question: If they say that is their address and it tu...

Typical eBay poor seller support...

Hello widgetc,Starting July 2020, we will stop supporting Turbo Lister. Downloads of the Turbo Lister listing tool have not been available since 2017. We’ve integrated many popular Turbo Lister features in Seller Hub to support you during the change....

This is our THANKS TO YOU!

Received this email today and found it somewhat insulting... 50.00 off shipping supplies for a job well done. Now if eBay would give me a 50.00 coupon to purchase anything on their site that would be something to be happy about. eBay thinks their sma...

Resolved! Sending a Revised Invoice

tyler@ebay Over the weekend I had a sale. The customer paid immediately and then realized they had used the wrong mailing address(Different City/Province). After discussing we decided best to refund and reissue the invoice after they had corrected in...

What happened to my $35 shipping supplies coupon?

For this quarter we had not used the $35 coupon, was going to order some more boxes. Well the coupon is gone. But, got an email from ebay they are giving us a $25 coupon for stellar performance. That suggests to me we now have a total of $60 worth of...

A method to crack down buyer abusing “item not as described”

Provide as many pictures as possible, and be open to requests for more pictures, but no description at all. Only write: “Nothing described here, you buy what you see in pictures. If you file Item Not As Described, you fail, as if item not as nothing,...

Is a Full Refund by PayPal Considered Complete Through EBay System?

Hi,I’m new to selling and had a customer last Friday wishing to purchase 11 items from me. She did not follow my instructions when I was going to offer free shipping for all these items.Instead she paid for all items separately and for some reason wa...

Resolved! Item not received - Refund issued - Item now received - How do I re-invoice?

As after 14 days emails are deleted how do I re-invoice a (very honest) buyer? Thanks.

Thanx Ebay for making me pay for the return

that is not what I am **bleep** about its also the reason. The buyer is issuing case because, oh geez, the portable drive did not come in blue color.

eBay says update iPad app but not yet available in Canada?

I use my iPad app for eBay selling when travelling and I have the eBay app installed. Yesterday it said I must update to new app to be able to use but when I click on the update button it says update not available in Canada. I haven’t updated for a c...

Shipping Within Canada At The Speed Of Uncooked Escargot

(I am posting this at 1:48 P.M. June 2. Package apparently arrived at 3:40 pm. today. Buyer emailed to let me know it had just arrived. A nice long rest in Mississauga though.) Jun 2, 2020 3:40 PM Delivered QUEBEC, QC 12:17 PM Item out for delivery Q...

Listing Promotions extended on .com

eBay.com has announced that the current 50k/200 listing promo will be extended until July. https://community.ebay.com/t5/Announcements/Listing-promotions-Extended-through-July/ba-p/30871473 Will eBay.ca be extending the promo as well?

Shipping service strategy

Just curious what you all do. I always list with expedited parcel only, but in experimenting I noticed on Ebay if I add regular parcel the rate is always less for that option. However when I go to Shippo expedited is always the same or less then regu...

New Shipping Supplies Coupon

"Now more than ever, you're bringing customers comfort by sending them exactly what they need, straight to their door. Your commitment to keeping your store open inspired us to give you a little extra support. After all, we're in this together!Please...

Shippo label barcode blurry?

I haven't used Shippo in a while and noticed that they use a new interface now. The problem I have is... now they have merged the shipping label and the packing label into the same pdf. That's fine with me, I just have to not print the packing label ...

I thought someone had started a thread on the end of Turbo lister but can't find it.

I thought someone had started a thread on the end of Turbo lister but can't find it. I use turbo lister to park items that I don't sell all the time, ie Christmas stuff only list from Sept to Feb. Any ideas on where to park these items for free. Also...

Buyer texted me to ask a question and now if asking for my email

Hello,I’m selling a 200$ item on eBay and my account is new. The buyer asked to text me to ask whether my item was brand new - which was explained in the listing. Now the buyer is asking for my email address to send the payment. Normally, I would hav...

Shipping question

I sold something and they paid fine but the address ebay says to ship to isn't the same as PayPal. When I asked the buyer they said its right. Can this screw me over if i ship to that address?

Buyer is Mad at Me Because Unpaid Item Dispute Still Open and E-check Not Cleared

I fear I am going to get a negative feedback from a buyer that is getting really ticked off about their LATE payment not being cleared yet. Buyer did not pay for a week - they let me know at about day 4 it would be paid soon. I said fine. Then a coup...

Resolved! Blind Ship, How?

A customer asked for Blind Ship, what do I need to do? Need more details about it!

Resolved! eBay US Sales Tax & PayPal Refund Calculator

How are returns handled in PayPal now that eBay is routing the US Sales Tax through seller accounts?Our first one since the switch occurred recently and, if I understood the new PayPal's auto-calculator correctly, it requires the seller to calculate ...

CPC ... "Processing Error - there May be a Delay" ?

We accepted a test sale for re-entry. It should be a straight forward CPC delivery; the package is being sent within province to a smaller but not remote town. Typically 2-4 days max. The destination was a house address and there was a Do Not Safe Dr...

USPS - Still doing Signature Confirmation?

Does anyone know if signature confirmation is still a thing in the states? We're currently not shipping as its some precarious ATM (we stand in solidarity) and with mid-range priced items ($250-$2000) we can't take a chance with any shipping that doe...

Is it ok with the rules to sell fake memorabilia on EBay?

I have noticed that some sellers do things like taking an old worthless razor knife and then laser engraves it with the name of a famous general and put it up for acution. Or an old tin vase that he laser engraves with the name of a famous baseball p...