Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

eBay Store Markdown Manager not working. Not marking down items, taking to long to process request.

Ok guys I think I'm taking one for the team here and trying to figure out why: The eBay Store Markdown Manager not workingIts not marking down itemsits says its processing but taking way too long. (Was working fine last night)Markdown sale manager is...

Quarterly Credit For Promoted Listing Fees

I'm curious if others have noted receiving any Promoted Listing fee credits. There is documentation in the ebay.com help pages stating that store subscribers and Top Rated Sellers receive quarterly credits towards PL fees but I've never been able to ...

Sell Similar/Draft Photos Not Changing

For some reason the photos in my draft is not changing to the ones I changed it to. I usually just copy one of my existing listing and copy it and change the photo but some of them are not changing. Is this a glitch? Thanks!

Interesting solution ebay, thank you.

Most sellers know that the new ebay policy of having our GTC's always renew on the same day of the month that they were started. I was a little concerned about how all my GTC's that would have ended on the 30th of the month. I was charged for a few l...

Listing on ebay.com as a Canadian.

I list using Inkfrog and checked ebay.ca as the site I list from. I'm wondering now if I should put ebay.com instead. I ship worldwide and so assumed this doesn't make a difference. I recently created a new template though and redid all of my listing...

Resolved! Switching Storefront to another user ID

Can a premium or basic storefront be switched from one user ID to another if both those IDs are owned by the same person? I ask because it would help me decide what store name to go with. I want to phase out an old name I've used in different media f...

8 days to pay?

Is the unpaid item process ridiculously long or am I missing something?Buyers are supposed to pay within two days, but I can’t open a case until 4 days have passed. Then the buyer gets another 4 days to pay, for a total of 8 days to pay when it’s sup...

costumer service

I'm still new to selling on Ebay but am i right in saying as a paying seller i am not able to contact costumer service using Email??? Please tell me this is not true!!

Resolved! The 2020 Spring Seller Update

This has shown up on the .com community boards: https://community.ebay.com/t5/Announcements/The-2020-Spring-Seller-Update-is-coming-this-Wednesday/ba-p/30705322

Worst Year Ever for Holiday Shipping Delays!

I've learned my lesson. I won't be selling next Christmas, if at all in late 2020. The past two years, I've sold about 20% of what I usually sold over the years, so I was happy to have some nice sales in early to mid-December. Large items I shipped w...

Spring seller update - terapeak in the mobile app please?

So as per the 2020 spring update the terapeak website will be closed in April. I use it extensively when sourcing for research on my Android phone. Will terapeak be available in the mobile app since the website will be gone?

Shipping to a Chinese character address

Had a nice sale to China today, but I wanted to track it, rather than ship untracked via LetterPost as usual.Was horrified by cost, naturally.Normally I would add most of the postage as stamps purchased at a discount, but the buyer's address was in C...

Useless factoid about credit card merchant account fees.

I was in my favourite coffee shop* today and asked the owner how much he paid in credit card fees.His answer, 2.9%, surprised me.First because his average sale would be between $4 and $10, since he only sells beverages and pastry.And second because t...

List Item

Ok I posted my first listing, Now what? It does not tell me it was posted ?

It pays to ship to PO Boxes & APO

It's really interesting that I've had some good sales to users who have PO Boxes or to US users who are currently deployed, and in fact, in some cases I think it's my willingness to ship without restriction in the US that has actually gotten me some ...

Resolved! Trying to pay for buyers return. Ebay help phone was an disappointing experience.

Hi, I have had a buyer message to say they were unhappy with a purchase. They explained why and I politely pointed out that all those issues are all explicitly explained in the condition. But in order to make the customer happy I thought I would just...

usa sales tax ???????????????

eBay needs to inform potential buyers that they are going to have to pay sales tax, on top of their order price prior to them using buy it now or best offer, because i am seeing a lot of people not wishing to pay when they see the tax added to their ...

Paypal Says I Owe Money For Underpaid Postage

Just got a mesaage from Paypal saying I owe money for underpaid postage. That is the first one I have ever received. I checked if there was ever a problem with this on this discussion forum. Looks like this was happpening quite a bit back in 2017. An...

Resolved! Would someone please check tracked packet rate

I need to send a light package to Australia by tracked packet rate. On the chart that zee-chan kindly gave the International tracked packet rate is from 23.98-27.24, but when I put the stats into the Canada Post site, the rate comes up as $37.45. It ...

Buyer addresses/info

I think it would be very helpful if the ui for inputting shipping addresses on the buyer's side would auto-correct for formatting and checking for legitimate addresses. Also it should be required to input an email address and phone number as phone nu...

Is Interac e-transfer a valid form of payment?

I've been using standard PayPal for my sales. A potential buyer has asked me to accept an interac e-transfer. It seems like a reasonable thing to do so I poked through my account settings and was not able to find how to set it up. Is this a valid for...

On sold items, is there any way to see buyer's shipping, vs shipping I would have paid?

Apologies for the mouthful in the title, so let me clarify. I'm trying to find the total, shipping inclusive prices people are willing to pay for things, but whenever I browse sold goods to get a feel for prices, it seems like it's always displaying ...

Resolved! Shipping dvd season in Canada

Hello wondering how folks ship a dvd season in canada as in bigger than normal dvd, maybe if its laid out flat does that help? Any advice still learning and realizing may not be worth to ship dvds

Item number changed? Things that make you go hmmmm...

I believe this is the 2nd time this has happened, I'm mentioning here incase anyone else experiences it. It is most concerning to me if it is happening because I use the item number as my filing system. If the number changes, it won't be findable by ...

Ebay site says i cannot sell at this point as their site is down

This has been going on for months now and I cannot seem to resolve the issue. Ebay continues to state that the site is down which does not allow me to Sell. What is the resolution for this as I know a number of folks have had the same issue. I am usi...

Resolved! Where is the link?

What is the link called where is shows if a bidder from a blocked country has tried to purchase? I lost several bookmarks in the change to Windows 10. I have sometimes found a US buyer is blocked when they should not have been, so I can then allow it...

GTC - Good Til Canceled - another rip off?

I'm totally against the Good til cancelled procedure BEING FORCED ON MEtried to list an item a couple of days ago on ebay.com - didn't give me a choice - and that REALLY ticked me off.If I don't sell it within 30 days, I want to take it off the marke...

How to avoid PayPal US$ to CAD$ convertion fees?

Hey guys! So most of my sales are in US$ and I'm a Canadian seller. I opened a US$ bank account at RBC thinking I could transfer my US$ from PayPal to this account and avoid the currency exchange rate. It appears even with a US$ bank account and tran...

Resolved! Listed item as local pickup ONLY, and winner wants me to ship it.

In my listing I stated that "shipping is NOT available for this item. It is for local pickup only". And, of course, the auction ends and the buyer wants me to ship it to him. For a variety of reasons I cannot ship the item, which is why I listed it a...

Resolved! sold items (10 day auction) not appearing as sold, therefore cannot get paid.

I just sold 4 items tonight. All were 10 day auctions. Whenever I have sold an item in the past 15 years, it always went straight to my SOLD list. This is the first time I have seen this happen, all 4 are now ended and in my UNSOLD list and appear wi...