Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Snap ship

Anyone else log into Canada Posts site to try and make a label and get logged into someone elses account? I got logged into someone account with the name Patrica, then I logged out. Then I logged into my own account and tried to create a label from t...

Any Problems Shipping To France?

Was wondering if anyone has had problems recently shipping to France? I have sent there in the past with no issues. Today I had a buyer open a request that they didn't receive their item in the estimated time. The buyer is registered as being in Spai...

Options Ebay international shipping

I opted into EBAY international shipping for all of my items, mainly so I could ship to the USA.However, the cost is very high when shipping to the USA (which is understandable because of the tariffs). Ever since I started using EBAY international sh...

Tracked Packet to USA randomly returned to me after 30 days

A Tracked Packet I sent to the States via Canada Post/Zonos on December 15th just appeared in my mailbox today, January 15th, a full 30 days later. There are no markings or writing anywhere on the envelope to indicate why it might have been returned ...

Payout Currency

If my available funds (on my currently not yet used ebay.ca account) is showing in C$, does that mean my payout is in Canadian dollars? Just wanted to check I didn't need to open a US dollars account. When I set up for MP this morning it didn't ask m...

Prices

I’ve noticed that there are certain stores or items that sell things that are listed at an incredibly high prices. At least the price seems incredibly high to me. I have noticed things like Tylenol being listed at $90 when you can buy the same bottle...

EIS- US

I had someone try to buy an item from the US. EIS is ON. They say it shows I do not ship US. I can't seem to find any errors in my shipping policies.. any thoughts?

Shipping to AK & HI

Anyone have a high volume of sales to either Hawaii or Alaska? I have some but very infrequent. According to the dot com board USPS is adding region 10 to cover those points (includes US territories and protectorates) starting around July. In the USA...

What is with Ebay's goofy new feedback system?

No option to leave a comment about the seller and i HAVE to rate the item? Are they trying to totally discourage people from leaving feedback...is that what their aim is?

Resolved! Action won, buyer has not paid...How soon is too soon for contact?

So, one of my auction listings had bids on. Buyer won the auction. Now it's been more than 24h and he has not paid for it. I know eBay usually allows 3 or 4 business days leeway for payment, but this is a first for me (usually buyers pay within minut...

Buyer filled a payment institution dispute on a For Parts or Not Working item and WON!!

I got off the phone with ebay and frustrating as it is.. Ebay doesn't do anything about it. I sold a player for repair or spare parts and I clearly indicated it doesn't work, I indicated in the description the buyer assumes the risk and responsibilit...

Payment of customs fees: seller in Canada, buyer in the US

Hi! I just started selling on eBay again (first time since a couple years), I've always been a "beginner" seller: I sell an item, put it in an envelope, write the addresses by hand on the envelope, and take it to the post office—really old-fashioned....

Canadian Sellers Using Zonos Prepay App and Shipping with Canada Post

Have any of your US buyers been charged fees by USPS if you have prepaid import duties through Zonos and shipped with Canada Post (not UPS or FedEx). Thanks, howlingdog

Is there an option to sell only within Canada?

I am not yet a seller here, but I do sell on another platform. I would like to set up some listings that only ship to Canada. Is this possible on Ebay?

Zonos integration, CP discounted labels, import fee warning removal...

Any updates to if/when ebay will integrate zonos on ebay canada to take advantage off Canada Post discounted labels in ebay and the removal of any and all mention of import fees, duties, taxes, processing fees when US buyers select or see any Canada ...

eIS and the Lettermail "Problem"

For years a large part of our business model has relied on shipping items such as DVDs, certain video games, comic books, CDs and other items that are eligible for Lettermail within Canada. Said items would be shipped using Tracked Packet to the USA ...

eBay charging sales tax on pure silver coins

Does anyone out there know how long it will take for eBay to issue refunds on incorrectly charged sales tax for pure silver items. I have been waiting for close to two months. I have been assured that it will get resolved as they have a long list to ...

Resolved! Package is in transit (delayed), buyer filed INR and got refunded.

Happy New Year! This my first INR and refund, my questions might be stupid and naive. Timeline:Dec 1 - item sold and shppied (stallion, intelcom)Dec 3 - last tracking updateDec 20 - INR initiated, I was in contact with buyer and stallion support all ...

Auctions don't default to cheapest shipping option, instead theyre always set to EIS

I have my flat rate shipping option set up on my shipping policies for the US. If i list a regular listing, my listing would default to the cheapest shipping option and have an EIS option as well. But if i make a auction listing, only the EIS is avai...

canada to USA by Shippo!

Is it possible to use Shippo for shipping to the USA?

New duration record I believe!

As many know, I play the long game, awaiting the right person to come along. Today was the day for 5 items that have been running for 15 years (since 2011). I knew they were oldies when I went to get them, because the remain in an "early box" of stuf...

Help with an INR claim

I had a package returned to me recently and then I had to resend it after the delivery date shown to the buyer. I communicated this to the buyer and he said that's fine, but only a few days after I re-shipped the package (I uploaded the tracking info...

Brand new account makes a purchase then chargeback. eBay sides with the buyer... HOW?

Happy friday, Buyers account created on Dec. 18th 2025Purchase made on Dec. 18th 2025 I have an issue right now fighting a chargeback. Item was purchased and paid for on Dec. 18th. Delivered on Dec. 23rd. On Dec. 24th, the buyer was filing a chargeba...

Resolved! Ebay Seller protection has failed, buyer refused item due to tariff

Sold an item to a buyer in the US. Shipped with UPS. Buyer refused the shipment stating that I did not disclose the high tariff ($64us on a $350cdn item, made in Germany) to him. Shows in chat and tracking number that the buyer refused the item. The ...

Shipping to Japan, eBay/Canada Post label?

There's a problem with the label printing. Photo 1 shows what eBay gives me for the label printing. Photo 2 shows what's printed on the Canada Post label.

International buyers bypassing my rate table and paying Lettermail instead of tracked shipping

Hi everyone,I’m running into a recurring issue with my shipping setup and I’m hoping someone here has solved this before.I sell TCG singles and have a business policy where domestic buyers pay $1.50 Lettermail. For international buyers, I’ve set up a...

Delayed promotion charges

Something else to be on lookout for. I sold an item on the 17th and saw selling fees immediately there after. Today on the 20th I see a charge for promoted fees for the same listing. Guess now we will need to monitor for tape delayed shipping charges...

When do I get accepted into EIS?

Months ago I recieved and email from eBay telling me that I qualified for EIS. I am still waiting. Should I not have been invited after all this time? Any one else still waiting?

We’re introducing automated positive feedback to put your business in the best light.

Your effort should never go unnoticed—and we’ve made sure it won’t. Starting in March, we’ll provide automated feedback for eligible orders, giving you more opportunities to increase your feedback score. What’s changing Most transactions go smoothly,...

Has anyone successfully shipped an item to the Canadian eIS hub via Canada Post Lettermail?

Trying to figure out if anyone has successfully had an item arrive at the Canadian eIS hub using Canada Post Lettermail. We emailed [email protected] on October 19, 2025, looking for clarification concerning the Lettermail issue and have not heard back (ot...