Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Changing Shipping

I have an item up for sale, not auction, and shipping to Canada/USA, when I go to edit I can't add anything else like the UK. Had someone from the UK interested but can't make me an offer because no shipping to his location, and when I edit all I can...

Resolved! Why selling fakes is tolerated on Ebay?

Whatever what policies said fakes seems to be tolerated on Ebay.Just take a look for N64 video game and you'll see a good portion of Chinese made replica (genuine are made in Japan) without mention of it being a reproduction.Some are even using info ...

Shipping posters. How to get calculated shippng?

Hi folks - Just wondering what dimensions are needed to get the shipping calculator to work. I'm using expedited to Canada/USA as tracked is to small for some posters. There seems to be no option to enter mailing tubes. Any info would be appreciated....

Resolved! Listings Question

I have been a seller for about three months now. I do not have a store yet. If I get a store now, will my listings go up to what is allowed in the store or is there the same thing without a store..and you have get a certain amount allowed each month....

Australian buyers PAYPAL payment notification tax code addition...

Have you noticed the automagic inclusion of this line right before the buyer's name and address on the PAYPAL payment notification emails? Reference# ABN#64652016681 Code:PAID This started about last week, I thought the buyer had put it in until I st...

July 2019 invoice

I never got a message in my eBay messages or my emails to tell me that my July 2019 invoice was ready. Anyone else?

Item number and possibly type changed after listing.....

This is a new one on me! I am interested to know if it has happened to anyone else. I think this is a hopefully one time glitch but I don't know that for sure. The short version:Item was listed I believe as an auction, it ended as an auction but with...

WWYD regarding address in Ont?

A new buyer bought a CD from me and the address is an issue. I have sent him 2 emails plus phoned. Address goes like this. This is a made up address not his.Info Made UPJohn Smith (not real name)479 Made up street615 Made up StreetAnywhere, On K1A 2X...

Wrong confirmed shipping address provided - what to do?

Hoping someone could lead me in the right direction. I sold an item last week. Buyer paid via PayPal ... shipping address in PayPal and eBay matched. I shipped the item on Monday, just to see that it was returned to my post office today, unable to de...

Shipping....Something Is Not Right Here...

So I sold a box of books and here are the shipping quotes that I got...Canada Post Priority-USA $165.95 (!)Canada Post Xpresspost-USA $66.57Canada Post Expedited-USA $44.72Chit Chat USPS Priority $19.82Chit Chat USPS Media Mail $9.96 (!) LOL...Canada...

Dealing with difficult customer?

Im gonna miss the ship date by 2 days since the fedex driver isnt scheduled to come till Friday. Buyer appears angry and looking at his past feedback left for others it seems like he is difficult to please. He leaves many negatives as well as many po...

Ebay to help with Item Not Received

@happy_pigeon Ebay Canada staff indicated that protection would be in place for Item Not Received claims. Ebay must SUSPEND the opening of the claims process for INR until the strike is over and the the backlog at Canada Post is cleared:- for all buy...

Returns

The last 5 weeks it seems that I am getting some stupid buyers. One of them wants to return the magazine as she though it was a DVD. There is no where "DVD" was listed in listing at all. I told her to return it at her expenses. I am not willing to pa...

Resolution

Where do I find the buyers address when the case has been closed. Or can I search for that member?

Taking a 1 week vacation in another country - What to do?

Hey guys! I have been selling on eBay full time for the past 5 years and have not taken any vacations yet. I would like to take 1 week off in Dominican Republic in an all-included hotel. I'll add 7 days to my delivery time to all my listings. I'll ma...

Blocking Shipments to the Russian Federation

Is anyone aware of a method to completely stop RUSSIAN FEDERATION being added to listings automagically with each relist to the section at the bottom: Additional ship to locations - buyers contact for costs? In my preferences it's positively checked ...

Please see Buyers Board Thread: Ebay.ca not shipping to Canada?

I am having this problem as a seller ie potential buyer has contacted me regarding this. Any ideas of work around ? I have suggested that he try to go to .com to purchase

Chit Chats Express no longer accepting eBay labels starting August 1st

Is anyone less than impressed with the rollout of this announcement? I was away for two weeks in the latter half of June and came back to see a Chat Support message in the Chit Chats interface about no longer accepting 3rd party labels. I had to extr...

Hong Kong Addresses

Has anyone had any issues with addresses in Hong Kong? I sent one off and it couldn't be delivered, "Delivery attempt, recipient is unknown". I had even verified the address with the buyer before I sent it. I had to refund the buyer for the item and ...

Vacation settings are NOT HIDING listings--the buy button is NOT disappearing!

I put my store on vacation over 12 hours ago, choosing the option to not let buyers buy my items. Woke up this morning to get ready to leave on vacation and, knowing what ebay is like, checked my store to make sure everything was fine. It was NOT!!! ...

Resolved! $1.00 FVF Promotion

Signed up for the $1.00 FVF promotion for July 20 and 21st. Did five new listings. One of them sold today. I was still charged full FVF on sale and shipping. Cannot get in contact with eBay. SO FRUSTRATING.

Cross border fees

Quick question, why am i being charged a cross border fee for all the sales i make including ones to Canada? I’m in Canada selling to Canada, no borders are crossed?

Can't list an item?

I have yet to list an item yet as I still have the free 50 item lists available and ive had my account for awhile but when I try to list an item it gives me this message 'We're unable to increase your selling limits right now.However, we'll review yo...

Migration Tool

So... I had to wait until I was a bit calmer to post this. Yesterday I decided to use the migration tool and switch over my items to CDN funds. I did roughly 400 of them before I realized what was happening... Here's what happened: I have an item tha...

ebay fees, paypal fees, shipping fees, promoted fees, TAXES

After all and said and done, its quite hard for your average joe to turn a profit at all unless the product was given to you for free. Its getting kinda hard in an already competitive world.

Mobile-Friendly Checker

I was just revising and listing some new items and I noticed that the mobile-friendly checker isn't working. Since I haven't used it in a while, I was just wondering if it's just a glitch, or is it an option that simply isn't available anymore? I was...

Promo July 19-28 500 auction listings for free by invite

List up to 500 auction-style listings for FREE! Start Date * End Date List auction-style, plus add BIN for free. Excludes 1-day and 3-day listing durations. Learn More - List up to 500 auction-style listings for FREE!- opens in new window or tab 19-J...

Remove the right click save as option from my Photographs

I would appreciate some guidance on how to remove right click option on photograph images that I'm selling. This will then prevent potential buyer from saving the image without paying for it. Thanking you in advance for your assistance Regards Mark

Zombie Threads

As a side note for anyone attempting to look for answers using the dreaded Zombie Post, because that is all they are seeing with a regular search, please click on the magnifier for additional options. Possibly very frustrating for many looking for up...

How do you feel when buyer(s) say....

I have many listings with make offer and got many buyers going saying "I am disabled and would appreciate if you accept my offer" which is often way tooooo low. Should I bow and take pity? I think now. Do you go to Walmart and say "I am disabled and ...