Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Shipping to different zones in Canada

As a seller in Ontario, I find that Canada Post has lower rates to ship an item to Ontario or Quebec than to BC or Newfoundland. Hoe do sellers deal with this issue or how do I indicate this in my ad?

Chit Chat Is Awesome, but I feel my Canadian customers will be..alienated.

So I love Chit Chats, it's awesome! I delivered my first packages today and was smooth sailing. It definitely makes me more competitive in the US for shipping, plus insurance. Alas, for some of my items, Canada just can't compete with USPS rates. Not...

year end inventory

Hi all! I lost my cheat sheet to show me how to get my year end inventory. Any help would be greatly appreciated!!

Hit with a Defect not close to my fault

Hi Everyone Just throwing this out there, I sold a food item, which I clearly stated was not to be eaten was a prop had expired and was a collector’s item. The buyer didn’t read this information ,bought the item and 2 weeks later complained to Ebay t...

Change to ebay logo again

Now the logo has changed from the all red back to the multi colours. Much better - the all red was like a Target store, or Canada Day or the Red Cross or Coca Cola or ........... Brand recognition is important - don't know why they changed it to the ...

recap on a sale gone wrong

Recently I sold an expensive item to a buyer in BC to be shipped from Quebec. The buyer wanted me to use Purolator . I said no BEFORE he bought the item. Once he bought it he said he wanted me to use Purolator with his account number and I told him I...

Is CP offering signature for expedited parcels to the USA ?

I'm pretty sure I read somewhere a month ago that Canada post is offering a signature option on expedited parcels to USA in 2019 . (use to be just xpress post or higher services ) .. I can't find anything on it anymore is this a thing or not ?

‘Revealing eBay’s 20 Most Expensive Purchases of 2018’

Cars, tickets and comics, oh my!https://www.ebayinc.com/stories/news/revealing-ebays-20-most-expensive-purchases-of-2018/

I thought it was spam

I got an email from AZ yesterday telling me they were sending me money. I thought it was spam because I couldn't remember selling any of the books I have listed there.Well, apparently I did, my records show I shipped on November 28.The AZ notice does...

‘eBay Could Punish Suspected Fakes in Search Results’

“An eBay patent describes a method to reduce counterfeits for sale on its website, and if implemented, it could impact search visibility. When a seller attempts to list a particular brand, the system would match authenticity criteria contained in eBa...

Resolved! Ebay rates

Hi , I'm a new ebay seller and I recently noticed that I get charged10 % for any item I sell , is there a better deal ?

Resolved! Brokerage fees versus customs, duties, and taxes (shipping to U.S. from Canada)

Hi all. I sold an item to a U.S. buyer for $1,400 Canadian, but this was when Canada Post was just going on strike. So I told the buyer 24 hours in advance that I'd likely have to ship via Purolator. I didn't hear anything back, so I went ahead and s...

Merry Christmas! Can someone help me remember who the vintage game cartridge sellers are here?

Happy Christmas, everyone. We gifted the kids vintage Nintendo systems as gifts this year and I'd like to source a few more games in coming months to keep things interesting. Can someone help me remember who the sellers are that come to ebay Canada C...

Paid For Expedited Label Through PayPal For Canada But Takes You To USPS Site

I paid for an Expedited label through PayPal for Canada but it takes you to the USPS Site when you click on the number. It is a valid number because if I put it into Canada Post's tracking system it shows clearly that it is on it's way to the destina...

WHO does this make sense to?

So the long hard fight on the "best offers" being auto added to listings I just call in every couple of days as i'm not wasting my time taking them off and on the road most of the time and its a real pain to find them on iphone. So when I call in, th...

Boxing day sales ideas/plans

So I'm mulling over what I'm gonna do for my boxing week plans.I don't have a store so I can't just apply discounts.I was thinking of buy one get one half off or for my underperforming items bundle them together to sell as one lot, especially for ite...

hacked account not being shut down by ebay

how do these accounts stay up for so long without anything being done .. this is all being done by the same user .. BRAND NEW Nintendo Switch Console 32GB Red Joy Cons & Super Mario Odyssey BUNDLE - 143 $ .. 60 sold in 1 hour . 100 + since listing cr...

Resolved! Frustrated with underpaid shipping

I keep getting messages to say I owe for underpaid shipping. I mailed 2 packages last week, I measured very carefully and then add a cm to each measurement and added 10 grams to the weights, and both have come back with underpaid postage. I am wonder...

Seller hubs are down???

Can't get on either .CA or .COM Have cleared cache already..... no change.... Am on Windows 10 using Chrome. Was getting this for a while:We ran into a problem, but we're working on it. Please try later. Hmm of course now it just came up, mostly, som...

Issues with invoices.

I am a new seller and am getting the most annoying run around from the pre-written ebay help guide about invoices.Constantly asking me to click links that don't exist with no workaround.There is no "Actions" drop down menu beside ANY of my sold items...

How to View Watchers for One Store Category Only

Prior to last change made by eBay I could view the number of watchers I had for any store category I chose to view. Now I can't find that option. Is there still a way to view watchers for one category at a time only?

Combined Shipping Invoices - Missing Choice Of Email Address For Payment

I used to be able to choose which Paypal account I wanted for receiving payment,but lately I have noticed this option missing from my combined invoices that I send to my customers who are purchasing multiple items at once.It used to be a check box an...

the tracking for a package I sent out hasn’t updated in 12 days

I sold a funko pop and shipped it on November 27 to Mexico. I’ve been checking the tracking daily and it hasn’t updated in 12 days. According to the tracking it made it to Mexico. I messaged the buyer and asked them if they received it yet and they s...

No Sold Messages from eBay tonight

Gremlins at work.Halfway through the evening, my Seller Hub hiccuped and showed ‘unavailable’ for all stats under Orders and ‘zero’ for Active Listings.Coincidentally, I’m missing Sold notices for items that have been bought and paid. Maybe only duri...

Resolved! Ebay Shipping Supply Store...does it still exist?

Try to redeem my coupon but I can not find the store.ebayshippingsuppliescanada is a dead link and the USA counterpart has no inventory.If anyone know how to reach the store please provide a link.Thanks Community

Resolved! Vacation settings and out of office reply.

So set up my vacation settings, changed my handling time to 15 days and also set up out of office response. I'll be gone 16 calendar days, I might get a chance to change it to 7 days, mid way through my trip, but leaving it at 15 is OK for me. My vac...

We want to hear from you—Canada Post labour disruptions

Hi all, With Canada Post rotating strikes continuing for the third week with no indication of a resolution between Canada Post and CUPW, the eBay Canada team are looking to hear from Canadian sellers about the impact of the strikes on their business....

Resolved! Message about delay on Canada Post

I just checked the tracking on an expedited package and I got this message "Delivery may be delayed due to labour disruption". I thought the disruption was over.

Canada Post Shipping Rates are Changing

It looks like there have been rate increases planned for Canada Post. Can anyone confirm the claim of $12 per item for Oversize, and is this in reference to Oversize letter?If that's the case it would be a jump from $3.33 to $12 stopping nowhere in b...

What?? I got a return request for something that hasn't even been shipped yet???

This is very confusing, I got a return request moments ago for an item that hasn't even been shipped yet. (the reason is a changed mind reason). I'm surprised that is even possible to open a return request for something not shipped, it should send th...