Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Resolved! How do I find the place where I send a refund?

Buyer has asked for a refund, but I can't find the place to do it. I would appreciate any help.

Resolved! I need to cancel one order out of a list of three, can't see how

I need to cancel an order, I tried Find the listing in awaiting shipment, drop down on the left, Cancel Order, but that just doesn't work, no drop down saying "Cancel Order".

Issuing a small $2 refund with no money in my Managed Payments account

i want to refund a buyer $2 USD in shipping cost but his payment hasn't cleared yet and i have zero in my MP account. Will ebay debit my bank account for such a small amount or will they wait until the buyer's payment clears (after midnight tomorrow)...

Important to declare returns correctly

Since Canada charges tariffs or duties or whatever are they caleld on US made products (25%), it's crucial to properly declare your items returning because if items do not have proper paper work, they will be duties charged. Even returning shoes Made...

Costco bubble mailers out of stock (and alternative suggestions)

Hoping someone has some insight. I purchased #0 #2 and #4 bubble mailers from Costco earlier this year but they're now all out of stock. Worried they may be gone for good. Anyone know if I can expect them to come back in stock?Also, what bubble maile...

Canada Post Refund on eBay Purchased Label

Hello, I had a sale that I purchased a shipping label via eBay for Canada Post, due to a significant delay in delivery I requested a refund though their claim process and was successful. The Canada Post email said that the refund will be "Credit to A...

US Buyer's package held at Post Office and now declared ''Vacant'

I am assuming buyer did not pick up package because there were tariffs on it, but that is an assumption. Value was low around $30 USD plus shipping of $9. Tariffs at the time were 150%. When the package got to the Post Office outlet for delivery it w...

Trouble Printing Tracked Packet Label

I am trying to print a Trouble Printing Tracked Packet Label to Germany. All boxes are filled and customs confirmation box is ticked but the purchase label box remains inactive. Anyone else experiencing this?

China CCO Canada Post Tracked USA: Item go without tariff to US? How often your buyers refuse pay?

Is Canada Post Tracked USA always going to be the tariffs or is it just some get the tarriff? I buyer wants a China COO item no matter what and they want to pay no matter what tariffs. So I am thinking sending this by normal Canada Post Tracked USA p...

Anybody sending to USA items with mere paper label COO sticker "Made in USA" and what items you sold

Last time I went to Stallion for pickup I've see there Chinese folks putting labels on widgets and plastic molded parts in large quantities, opening boxes, taking each of the plastic pieces out and putting white Made in Canada labels on them. Maybe t...

Can I send as a gift without being a suspect if a part related to a sale but forgot to mail it

I had recently a sale where I had forgotten to send a power supply for a Japanese made sewing machine to a buyer in the US. Its' a very good machine, well made by industrial machine company, maybe 20 years old or more, It's a badged machine in North ...

Anyone else have massively slow response time with eBay trying to do a listing?

So I'm trying to do a listing for a coin, there's two photos to upload. I have tried clicking on it to upload from computer, and tried dragging and dropping. It tends to accept one photo, and then minutes late the other hasn't loaded, so I refresh, t...

Is it possible to buy two shipping labels for the same order?

Just curious, I'm thinking of selling several figures as a lot (I don't want to sell them seperately), and I'm just wondering if I could buy two eBay CP shipping labels instead of just one, because it's actually cheaper to ship them as two 2kg <90cm ...

Anybody had COO China item sale where buyer was charged flat 100 USD tariff? (Fedex, UPS etc??)

Does it come often or is it rather only in some circumstances?I am still curious when the 100 USD flat tariff gets charged. That is the option for some private couriers to charge. That is supposed to go to 200 USD at some point now. Has anybody exper...

Questions about Stallion or Chitchats DDP on China COO? How is it calculated? How to do hassle free?

Stallion includes the item price + shipping charged in Ebay into the total for duties? (I charge for shipping extra in Ebay, not included in the item price). When I look at it, for example item cost is 55 USD. Shipping charged to buyer is 15 USD. Tot...

Seller News: April 2025

Seller News: April 2025https://www.ebay.ca/sellercentre/news/2025-april

Chit Chats and Stallion Express removed international services that transit the US

So apparently you can't ship internationally through Asendia or USPS (or any service that transits the US). On Stallion's site when I bought my shipping label for the UK they only offered me UPS and NL Post as options. Chit Chats sent out a communica...

Country of Origin and Ebay labels issue!

This is the second or third time I have noticed this issue, and to me its not good! Especially with the tariff issue.When I sell 2 items for the same price and they are not the same country of origin, ebay is grouping them on one line and picking whi...

FEES, including taxes for selling Canada to the U.S. hit almost 20% of actual selling price of item

A $100 item shipped for $25.00 to the U.S. will incur fees of around $24.62 (19.7%) because despite the blamket claim of 13.6% fees on "selling" prices, the fees levied on shipping, foreign shipments and taxes (both paid by customer and seller) boost...

Returns made difficult by Ebay.

1. They'll keep the fees, even if the return isn't forced. I have proof of that.2. They provide ZERO support in facilitating returns.3. When you ask a buyer for a paypal email so you can send return funds, Ebay blocks it because they think "you are t...

Shipping overseas

With four exceptions, I am happy to ship overseas and have been for years.But today I was told by a Turkish customer that they could not buy one of my books.I checked and my Selling Form does accept world wide buyers. I prefer to use Canada Post, eve...

Can I start selling again or not?

Very sorry - I've tried reading the posts and news and whatnot but generally out of the loop. My store has been on vacation since early May. Can i start selling again or is Canda Post going on strike/locked out at any time?

Tariffs Sending China made goods from CANADA to USA buyers via Canada Post DDU?

Hi all, Now that almost a month has gone-by since the new tariffs and de mninimis ending for China made goods going from Canada to USA customers via canadapost, has any buyer reached out to you to complain about a tariff bill if you sent the goods vi...

For those who want to put your listings on vacation but you can't, use "out of stock" option

Thanks to @recped, I was able to leave my listings stay active with "out of stock". 1. Selling preferences - Multiquantity listings - stay active when you're out of stock - turn on2. Seller hub - Bulk edit - Available quantity - change to 0 - submit ...

cost of listings need help answering my question?

after reading here that the cost of listing now has risen to .35 per month plus tax, from when I started it was .17 plus tx that's when I started using the store idea to reduce costs ( see no other advantage to a store other than to save listings fee...

Tracked packet price increase??? Anyone else

Hi all, just started doing some listing and noticed all the items i put on for shipping to the USA as tracked packet has gone up. I use to be able to get shipping tracked for like $7 now the cheapest im showing is over $15. I know there is a increase...

We canceled a sale for your security, But You are Overdue on Shipping

A recent sale was cancelled by eBay and eBay cancelled the buyer's account "No longer a registered user." As per the message sent, and below, I am instructed to not ship nor interact with the buyer, and that "If payment was processed, a refund has no...

Why doesn't ebay notify Buyers a potential Canada Post service disruption when checking out?

Almost all organization I related to informed me "A potential canada post service distruption" by email, or their websites. I'm sure other canadians are experencing the same. I get to see the news about canada post strike on every news channel everyd...

Resolved! Help needed to close store.

I have my store on Time Away, I don't want to risk sales with the uncertainty of Canada Post.I now want to go to free listings, just got another payment of $35 dollars coming off my bank account. I have questions:1) If I close my store, do I lose all...

Resolved! Kelogs or timmies boxes?

Im a serious seller, im trying to decide should I use kelogs or just at use tim bits boxes? Tim bits boxes are good but the customer's sometimes complain about the powder frosting on the boxes. Any input would be helpful.