@dinomitesales wrote:
This is 100% a Canada Post/eBay glitch. Unsure on which side the glitch is on (I would imagine both are partially responsible). There's another thread here in the forums for this new July 7th glitch that appears to be slightly different than the glitch from last week.
If Ebay can't provide the service, then why doesn't it default to "request a shipping quote" when the buyer buys the item? That would make more sense and save BOTH the buyer and the seller a lot of headache.
The service still exists. There's just a problem printing the labels at the moment. I would imagine the price integration on the listings itself is completely separate from the eBay Labels shipping platform in terms of website coding, so they're never going to talk to each other perfectly (which is what's causing the discrepancy).
I argued back and forth with one of ebay's staff and got nowhere. Now that this is impacting my profits, I'm going to stop using Ebay's discounted shipping service. This is 100% Ebay's fault. I'm not going to annoy my buyers to pay more money for shipping. I ate the losses this time, but I won't do that again.
I put my sales on "vacation" mode for a week while I work on whatever solution I can find. Ebay can lose some of their profits while I find a remedy for their screwup.
The eBay staff you're talking to are likely overseas customer service representatives reading off of a script. They're not going to be intimately familiar with the nuances of Canadian shipping and it's integration into the Canadian eBay website. At minimum they should at least be logging the issue so that the complaint can eventually trickle down to the correct department and eventually be fixed. I don't think there's any need to give up eBay discounted shipping or go on vacation mode just yet unless you're mailing dozens of pacakges a day and it's really hurting your bottom line. The glitches seem to be isolated to Tracked Packet USA service, and you can always print those labels on other platforms like Shippo or NetParcel (or from Canada Post directly) for a couple dollars more than on eBay Labels.
@dinomitesales
The sad thing about all this is the issue is being reported to eBay via chat, facebook, tagging and there has been nothing in the way of any actual followup from eBay to directly address it.
Correctly me if I am wrong but usually rate discounts are negotiated and then tied to the account number on record. The only time the rates should change is when a negotiated price increase is agreed upon. (Or when the fuel surcharge fluctuates). Because there is no transparency there is no way to even tell when that is happening.
In days of lore or the olden days using pitney bowes, when the rate changed someone from pitney bowes came in and replaced the doo hickey and instant revised rates. With couriers it was a software update. Either a file update or the salesperson showed up to do the deed. Somehow whatever the rates are between eBay and CP there is some creative math going on, under the hood.
tyGwB3U~$(KGrHqIOKj!EwRKUcPseBMI!DzI4tg~~_7.JPG "transtraders"){kind=avatar}
