Buyer wants to cancel, then demands cheaper shipping

[3islanders]

Buyer used Buy It Now, and paid.  Messaged me a few hours later, twice, asking to cancel because she "didn't realize" the shipping cost more than the item. The shipping would have been stated on the page, and she PAID. So probably buyer's remorse.  I told her to go ahead and request to cancel, and unpacked her item. Then she messaged again disputing the shipping cost. I had used calculated shipping, within Canada, weighed and measured the box before listing, and eBay still came up with a cheaper price than what it would cost me to mail it. Buyer doesn't believe me, demands weight and dimensions so she can calculate the shipping herself.

Now she's asking for cheaper shipping rates via a different service. It's a perishable item so I am not offering slow regular parcel.

I don't see this going well -- given that she first sent 2 requests to cancel, am I OK to go ahead and do it?  She didn't use an official link from her end, just a message asking to please help her cancel. Then all the back-&-forth started.  Augh, I forgot what a hassle selling on here is  >:[

What do I do now?

[femmefan1946]

" I regret you are unhappy with your purchase. I will cancel the transaction as you requested. Your payment will be automatically refunded."

And then cancel and add her to your Blocked Bidder List.

 KISS.

Buyer request is the proper form and will cause you no problems. She sent her request to cancel through eBay Messages? All the better.

Don't argue . You won't convince her.

[3islanders]

Not sure the relevance of the image [the buyer is a space cadet?] But out of curiosity, why is a request through Messages better?

[femmefan1946]

Yes, it was late and my sense of humour is a bit silly.

[femmefan1946]

Use Messages, rather than any email, to keep everthing where an eBay clerk can access it.

[3islanders]

Ah, I thought you meant just a message as opposed to clicking something on the order page. Late humour is always a risk! 😜