I think you’re asking if you can issue a partial refund for an item forwarded through eIS.
Generally speaking, once the item is accepted at the hub, the seller is no longer responsible for the shipment. Any returns or claims made through the Money Back Guarantee are handled through eIS and refunds are made by eIS; the seller gets to keep their monies from the sale.
I don’t believe eIS offers partial refunds. They generally want the buyer to return the item to be destroyed or resold at the program’s discretion.
