Ebay International Shipping

[downsize-myhobby]

When using Ebay International Shipping, after you have shipped the item, can you adjust the pricing for a buyer later if they complain about something or do they have to contact Ebay shipping for that ?  I noticed you can cancel an order, but I wouldn't want to do that & refund all their monies.

Thank you

[jtg204]

My EIS orders have the same 'send refund' option that regular orders do for partial refunds.

[marnotom!]

I can’t imagine why a seller using eIS would have to issue a refund--partial or otherwise--except in instances where they feel they’ve overcharged the shipping to the hub.

[jtg204]

I think it would depend what the buyer is complaining about. But the option to send a partial refund is there (for mine at least). Other reasons for partial refund might be an arranged discount for multiple items that wasn't applied since invoicing is not an option.

[marnotom!]

Combined shipping is very tricky with eIS, though. Remember there’s that clause in the terms and conditions for sellers that prohibits multiple orders being sent together to the hub.