@eclipsevintage wrote:
Hi,
I only started selling on ebay in the last year and this is the first time I ran into this issue. I only ever wanted to ship within Canada and to the US (I'm in Canada) so I set my shipping policy to show shipping to Canada and the US. However, I didn't realize you also have to EXCLUDE all other countries. I got an order to Netherlands Antilles and the buyer selected USA UPS shipping. I admit, I didn't know they had to be excluded, so I was willing to ship it anyways and potentially eat the extra cost, however now that I go to print my label, it's saying there is no service available. Why is that? Is it because there's an issue with the buyer's address? It's not like I can ship using USA UPS but why are no other options coming up? Is there any way I can get around shipping this item and risk losing a lot of money without getting a defect?
Thanks in advance!
@eclipsevintage
@msau4301
UPS services to foreign countries is a defect in eBay's selection set up. The same thing happens when choosing shipping to foreign countries using tracked. The default is to USA. You have to update Intl Tracked. It's been passed on but never has been fixed on ca. When the list of services was created that we could choose from they chose to list by speed vs by service. Conjumbled vs CP/UPS/Fedex. The op would just have to go into each current listing and modify to update.
Choose this one: Canada Post Tracked Packet - USA - Found under standard services
vs
Canada Post Tracked Packet - International (Non-US) which defaults to Worldwide.
Then modify countries you will and won't ship to. - Found under expedited services.
As a heads up from personal testing listing setup over rides seller settings.
To exclude countries:
https://www.ebay.ca/ship/prf/excludeRegions
To update show discounted rate to buyer (calculated shipping)
https://www.ebay.ca/ship/prf/carrier
