International Shipping - no services available - is it a problem with the buyer's address?

[eclipsevintage]

Hi, 

I only started selling on ebay in the last year and this is the first time I ran into this issue. I only ever wanted to ship within Canada and to the US (I'm in Canada) so I set my shipping policy to show shipping to Canada and the US. However, I didn't realize you also have to EXCLUDE all other countries. I got an order to Netherlands Antilles and the buyer selected USA UPS shipping. I admit, I didn't know they had to be excluded, so I was willing to ship it anyways and potentially eat the extra cost, however now that I go to print my label, it's saying there is no service available. Why is that? Is it because there's an issue with the buyer's address? It's not like I can ship using USA UPS but why are no other options coming up? Is there any way I can get around shipping this item and risk losing a lot of money without getting a defect?

Thanks in advance!

[flipistics]

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@eclipsevintage wrote:

Hi, 

I only started selling on ebay in the last year and this is the first time I ran into this issue. I only ever wanted to ship within Canada and to the US (I'm in Canada) so I set my shipping policy to show shipping to Canada and the US. However, I didn't realize you also have to EXCLUDE all other countries. I got an order to Netherlands Antilles and the buyer selected USA UPS shipping. I admit, I didn't know they had to be excluded, so I was willing to ship it anyways and potentially eat the extra cost, however now that I go to print my label, it's saying there is no service available. Why is that? Is it because there's an issue with the buyer's address? It's not like I can ship using USA UPS but why are no other options coming up? Is there any way I can get around shipping this item and risk losing a lot of money without getting a defect?

Thanks in advance!

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Apparently Netherlands Antilles no longer exists. They are now Curacao, Sint Maarten, and Dutch Caribbean. If the buyer has Netherlands Antilles as their country, that's probably why you can't see any options. If that's the case it does give you a nice out though, since there really DOES appear to be a problem with their address.

When I look at your listings and set my location to another country (like Mexico), it's giving USA shipping options like Tracked Packet USA.  You need to offer non-USA shipping options for non-USA countries.

Note that there IS an issue with some USA territories. For example, a buyer in PR is kind of damned if they do, damned if they don't. If they set their country to USA, you can send things using Tracked Packet USA but other couriers expect to see PR. If they set their country to PR, you can't buy the label using eBay's Tracked Packet USA but the other couriers are happy. The best part is, the country is the one thing eBay doesn't let you edit.