RECEIVED GLOWING POS FB, and then SNAD from SAME BUYER. IS THIS A NEW SCAM TO GET REDUCED PRICE?

[m.rbell]

Is this a new pattern of behaviour from buyers?  Received great pos fb from buyer about "exquisite piece of crystal".  So I return pos fb to buyer.

Next thing, she opens a SNAD claim "doesn't seem authentic" stating that the top is not silver, but silverplate.  Also said that it is only 6" tall and wanted a bigger one.

Item description clearly stated that the top is silverplate and that the item is 6 1/2" tall.  There should have been no confusion.

So ebay only offers these solutions:

Accept return, pay for return shipping, then send full refund

Full Refund and buyer gets to keep it

Partial refund and buyer gets to keep it

Here's the rub:

Is this a new buyer scam?  Are buyers waiting to receive pos fb from the seller and then open SNAD claim with the aim of getting a partial refund offer order to get to keep the item at a reduced price?

Has anyone else had this happen to them?

Yes, I have reported the buyer to ebay, just in case this is an established pattern of behaviour, or if she continues to do this to other sellers.

She has been blocked.

[esclyons]

unfortunately, positive feedback can't be used against a buyer, if they say they absolutely loved the item, then say i don't like it, the feedback message means nothing..

You now have to deal with the return request.. either you accept it, or you don't..either way you are going to lose something..

I agree with previous, tell them if they are not happy return the item for a full refund.

if they don't use the return label you will get your money back for that, plus they will lose their case against you..