international invoices

I have to send an international invoice to an italian buyer and it's not working. I got the message that : invoices can't be sent for Ebay international shipping orders. I tried to speak with the Ebay staf and incredible they are not able to give me a solution.  Also some buyers sent me screen captures in wich my shipping charges are 10 times more high than in my listings.  Are anyone able to help me with this

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Merchandise/goods cannot be shipped via Letter mail outside of Canada...so  is that what you are attempting to do?