I am having a major issue with a buyer who has not received his parcel yet. He speaks French, I do not. It's something ebay Canada should consider since officially Canada is bilingual. Anyway I am at my wits end for how to communicate with this person who is perfectly in the right. His parcel has been lost by Canada Post, we both have the tracking information and I have messaged him but I cannot respond to his open request because I simply can't read it. eBay keeps warning me to respond to him or risk my rating that I have worked so hard to achieve but despite calling customer service to explain the situation I am still being hounded by ebay. This just plain sucks for everyone but I have no idea what else to do. I have contacted Canada Post, they are trying to find the parcel, the customer has initiated a charge back, I don't blame him, I just cannot respond directly to his message. I sent him a note through the regular channel where you contact the customer but I don't even know if he has someone to translate for him. This is causing me some major stress and probably the customer as well. I have no idea what to do next.
