Purchased item not delivered but says it is!!! How can i get in touch with a LIVE AGENT for eb

[arlbr53]

How can i get to speak to a LIVE AGENT with eBay?! Ive been with them since 2022 and was always able to speak to someone if there was a problem. I purchased an item on Dec 3 from China delivery date between Dec 16 to 23.
The seller hasnt provided correct answers since delivery time . They are now saying its been delivered as of yesterday Dec 29, gave two delivery times being early morning both times morning. That they tried sround 7?? am and 11:?? am. The mail dsnt run around here till 4:00 pm. Where i live u cant miss it. I cant reach ebay anymore! So how can i get my money back it use to be very simple. Ive only had two other times with a problem and they were taken care of . So what now?!

[msau4301]

When you look on your end under Purchases does it show Delivered there? The seller can't just say it was delivered, it would have to show when it was delivered and by what carrier.

You should be able to go to "I haven't received my item" and open a case there, especially if you can not see delivery details on your end.

[clemowbooks]

There is no need to talk to anyone.

If the shipment does not show delivery on eBay* you can open an Item Not Received Claim and be refunded.

You can make a Claim only when the last estimated date for delivery has passed, which is has.

If that fails, you are also covered by the chargeback policy of credit card you really paid with, but start with the eBayClaim, it's faster, simpler and has more effect on the seller's account.

*As msau says, the seller's claim is irrelevant.