Seller Scamed Me And E Bay Does Nothing To Help Me.

[lawrencelal1]

Hi Every One. My Name Is Lawrence.

I Got Scamed By A E Bay Seller.

On The Phone I Contacted E Bay Had A Talk.  Was Explained E Bay Money Back Will Not Work After 30 Days.

I Explained The Seller Is Located In China. Was Given A Tracking Number . Tracking Number Kept Me Up To Date That It Took 40 Days To Reach United States By Sea Shiiping. After It Arrived United States LA Dock The Tracking Number Stopped Working. 

I Have Speent A Full Month Talking Working With USPOSTAL  CANADA POST AND ALL DILIVERY SERVICES. No Answer Where Is The Package And Tracking Number  Update 

This is the tracking number provided by the shipping company:    JCEYK1200013665YQ 

I Phones Shiiping Company I Do Not Know How To Speek Chines 

Seller Stoped All Chat And Comunication With Me.

Help Please.   E Bay Please Refund Me With Money Back Protection.

Here Is My Message With The Seller

7:28 PM

20 Jan 2026

Help Please. Item Not Arrived. Seller Please Respond

2:40 PM

12 Jan 2026

Help Me Find This Product. It Has Not Been Delivered.

9:28 PM

5 Jan 2026

Hi Good Day. Can You Help Me Track Item. Tracking Number Not Working. Item Has Not Been Delivered.

2:16 PM

20 Dec 2025

Hi Good Morning. Can You Have A Look At This Item. The Tracking Number Is Not Working. Thank You

12:05 PM

29 Nov 2025

Thank You For Update's.

6:51 PM

This is the tracking number provided by the shipping company:JCEYK1200013665YQIf you have any questions, please contact me and I will reply to you within 24 hours. Thank you

2:11 AM

helloThe product has arrived at this port： Port of Los Angeles，About 25 days， Customs clearance takes 3 to 5 days。The product will be delivered to your address in approximately 30 to 35 days.

2:10 AM

helloThe ocean shipping company received the customs declaration materials and procedures ，You can check it online. www.17track.net Because it is ocean transportation, sometimes it may only be updated once every few days. The ocean shipping company is based in Hong Kong. Guangzhou and Hong Kong are separated by only one river. The transportation informed me that the products are usually from Guangzhou to Hong Kong to the United States. After the ship left the port，The sea transportation time is usually 20 to 25 days. It may take a few days for customs clearance upon arrival in the United States. Thank you

2:10 AM

One parcel tracking number is for Hong Kong because the Hong Kong shipping company needs customs declaration materials and they need to be sent there. The ocean shipping company received the customs declaration materials and procedures If you have any questions, please contact me and I will help you solve them. I will reply by email, usually within 24 hours.

2:09 AM

13 Nov 2025

helloDue to the Air Conditioner product, the product is too heavy and exceeds the air transport limit, it needs to be transported by sea .The products are transported by a Hong Kong ocean transportation company. The Hong Kong ocean transportation company requires the customs declaration materials to be sent to the headquarters of the Hong Kong transportation company.

2:08 AM

you are welcome

8:15 PM

Thank You So Much. My Parents Are Very Old And A/C Is Very Important To Keeping There Health Alive. You Have Saved My Family. Thank You.Lawrence Lal.

7:26 PM

[Removed by moderator] accepted an offer

US $465.00

7:06 PM

[lawrencelal1]

11 Nov 2025

You sent an offer

US $465.00

6000BTU Quad Zone Mini Split Air Conditioner & HeatPump - 4x9000BTU SEER2 23

Order numberOrder number

17-13812-0496117-13812-04961- This link opens in a new tab or new window.

Request IDRequest ID

53718593495371859349

Request amountRequest amount

C $1,359.45C $1,359.45 | US $930.00US $930.00

QuantityQuantity

2

SellerSeller

[Removed by moderator]

Date purchasedDate purchased

11 Nov 202511 Nov 2025

Time placedNov 11, 2025 at 7:23 PM

Order number17-13812-04961

TotalUS $930.00 (2 items)

Sold by [Removed by moderator]

[mrdutch1001]

Unfortunately, a hard lesson learned here...

it would have been best to have simply purchased the necessary equipment from a local supplier and saved self all the frustration, hardship angst,etc,etc.

[femmefan1946]

You had 30 days from delivery (or last estimated delivery date) to open a Claim with the Money Back Guarantee .

When the purchase did not arrive, you should have contacted eBay not the seller (although that is polite, ONCE) nor the postal system (since the last mile delivery might have been sub-contracted to any number of private shipping companies).

What was the last estimated delivery date?

Have 30 days passed since that date?

If not open a Claim. 

Right now. Immediately. Don't futz about. 

If the package has not arrived at your address, the Claim in Item Not Received (INR)

If the package shows delivery, but the delivery address is not yours, the Claim is False Tracking Scam/INR

The False Tracking Scam must be used.

Apparently the package has not moved since Los Angeles. 

Include the tracking number in your Claim. 

[marnotom!]

The tracking number you were given corresponds to an item that was delivered in Grande Prairie on 22 December, according to Parcelsapp.

[femmefan1946 · Accepted solution]

Which means

A.) you are too late to make a Claim -- even a False Tracking Scam claim-- with eBay.

B.) you are still covered by the chargeback policy of the credit card you paid with.

Most credit cards as good for 120 days from Payment, many allow up to 180 days from Payment for chargebacks. 

Use the term False Tracking Scam in the chargeback. It should help.

As a side note: Only use a credit card when buying online, anywhere online. 

Debit cards, cheques, cash, and etransfers are not refundable. 

[lawrencelal1]

Thank You This Solution Worked