Buyer Central

Import Charges for Canada

Thoroughly confused and turned off as to why there are "import fee's" on silver and gold products. In Canada, there is no customs to import on precious metals. So where is the additional money going when this fee is not required? I've contacted the s...

Resolved! INR Case

i recently won an INR case and was refunded because seller couldnt provide tracking. now i dont know whats happening but the seller messaged me, to an item that i previously bought from them (not the one from the INR Case) that i didnt give them back...

High number of items never arrived from China sellers

Hello everybody I have been purchasing from China sellers many items in the past 5 years. Most of the times, I would very rarely had an item that never arrived, perhaps 1 out of 20 items from China. However, this dramatically changed in the past abou...

Resolved! Refund

i paid with a visa debit card and was just wondering if anyone of u know when the refund is going to show up in my account. i'd like to know the earliest and longest time it can take. thank you!

Resolved! Seller refuses to provide tracking. Scam?

i opened an INR case and asked for a refund. the seller didnt refund me. they also did not give me the tracking info. they only updated the shipping info which was "USPS First Class". it was also "international standard delivery". in my email it also...

Did not get a full refund

Hi- I recently purchased 12 denture brushes on Ebay,but the problem is that they are not as described in the picture They cost me $48,58USD including shipping. I contacted the seller for a refund,and he told to keep the items,and issued me a $33.45US...

Will the GSP CIRCUTIOUS ROUTING Negatively Impact eBay's Sales/Profits ?

"Shipping:US $15.58 (approx. C $20.27) International Priority Shipping to Canada . This amount includes seller specified US shipping charges as well as applicable international shipping, handling, and other fees. This amount is subject to change unti...

Delivered to Postal Agent Toronto CA

Hello everyone,I have Item in Transit Value USD 650.00.The Seller shipped by USPS from AZ ( USA ) . The Tracking # shows " DELIVERED TO POSTAL AGENT TORONTO , CA " on USPS Site.On CP Site - shows " Multiple PIN". What is that mean ?I'm in Ottawa , my...

Bad tracking number or tracking number shows no movement

Hi all, I purchased an item from a seller in Canada. He provided a tracking number, however when I check the number it shows only one message "Tracking number provided". No transit, no movement, nothing, and it's been 10 days? Has anyone had experien...

Resolved! GSP Item Mistakenly Listed as Delivered, but Returned to Sender

Hi everyone! A while back I bought an item from a buyer in the States who fulfilled via the Global Shipping Program. I received a notice on my door that delivery had been attempted by a local courier, and to pick up the package at a safe drop locatio...

Creepy seller. Not sure what to do.

I recently bought a batch of stamps that were advertised as "peel & stick" so I thought that they were self-adhesive. It turns out that they are glued onto pieces of "peel & stick" papers. Seeing that the seller had included a note with my order that...

purchase from ebay, item didn't arrive 2 months passed, seller refuse to refund

I order something from ebay, 5 weeks passed, nothing show up, contacted seller, was promised to resend item, another 6 weeks passed, still nothing, contacted seller again, request refund, seller said it's more than 2 months so not able to refund. Off...

Stuck in cleared customs

Hi everyone, This is my first ever post in ebay. I bought a motherboard back in Nov 16, 2020, everything was going smoothly until it hit the phase "custom cleared", now to be honest I got a refund, but the seller told me that he didn't block the pack...

Seller yet to reply or ship?

On December 29, 2020, I ordered an item from a seller in the US. Usually the seller ships in 3 business days but it has been past that. In addition, I am supposed to receive it on (12th to 16th) through International Priority Shipping. However, the s...

Resolved! Should I contact the seller or wait to claim?

Long story short. Purchased a box set of cds with a Buy It Now shipped through GSP from the US to Canada. This was on Feb 25. Seller has still not shipped even though I paid immediately with paypal. Should I start asking the seller for the status of ...

Items doesn't arrive after 60 days - Feedback not possible scam?

I read through here and it seems this is becoming common with no answers that I can find. Some sellers in China have 60+ days shipping. They sell low cost items but then never ship them. After waiting the 60 days for the product to arrive you have to...

Resolved! Received refund for item damaged by GSP...but seller says it came out of their account

I bought a speech generating tablet which arrived with a cracked touchscreen after being shipped through the "Global Shipping Program". In the tracking, the package was listed as having undergone a "Special Handling Review" at the GSP centre in Erlan...

Is it possible to Not get a Tracking Number with Canada Post?

I bought a comic book last month from a seller and he sent it out on December 2nd but it never arrived during the dates he estimated it would come by. I filed an ebay request to ask a question ot the seller for a tracking number but he said there was...

GSP Purchase From US to Canada

Hello everyone, So i decided to purchase from a seller in Richmond Virginia (I'm from Winnipeg Manitoba), and i'm not too worried about the seller, but more so towards the GSP part of this order. I probably should've looked into GSP before purchasing...

Shipping

Good day. I’m wondering if anyone else has experienced major shipping delays from Kentucky. My package was shipped from the GSP in Erlanger November 13, destined for Canada. No further tracking available. It’s like the item just vanished. Should I as...

Advanced search returns items that are not relevant

I set up two advanced searches a while ago. They had worked fine for a year or so, but couple of months ago I started getting every day a lot of items that are absolutely not relevant. My searches are pretty specific: "147023 movement" and "147023 cl...

Order cancelled

I was told my order was cancelled because I am " not part of the eBay International Shipping Program" how do I become part of this program. I have had parts shipped from the States before and didn't have any problems, whats up?

Bough a fake GPU / Next Step?

Hi, This week-end a bought a GPU from a seller located in China. I sent the link to my brother who then told me that the items is clearly fake. I made my own research and can confirm myself to that the item is fake. I contacted the seller the same da...

No feedbacks from sellers

I always leave positive feedback to sellers I bought from, but must say that some sellers neglect to post feedbacks to buyers. It is very unpolite.

Buying from UK, but Borders are Closed

Hello, So I purchased a high value item on eBay from a UK seller recently. The seller shipped it via DHL about a week ago.The package has been stuck in Customs this entire time and I just learned from the seller that DHL is having logistics problems....

BC sets out responsibility for delivery of online purchases

When I'm not wasting time here, I waste time on FaceBook.This is my latest discovery. https://www.consumerprotectionbc.ca/2020/12/online-orders-who-is-responsible-when-you-dont-get-your-package/?fbclid=IwAR2hRndYDd3YdFgosztiSSl08vYlk5vopNkQC7CtUxk1g3...

I have sent a Cancellation Request message to my seller, how will I be notified of their reply?

i sent a cancellation request, with the reason being that i don't need the item anymore because i found another item (i'm buying a gift for a friend!). i hope that is a good enough request, because if i have to wait till the item actually delivers to...

this global shipping is the worst system I have ever encountered

shipping tracking numbers stop at the usa border and go no farther no mater what global says ,,worst shipping I have ever encountered

Ebay and Small Claims Court?

Has anyone sued ebay in small claims court? I ordered a part for my car and the seller sent the wrong sized part. My return request was classified as 'Buyer's Remorse' by ebay bots and now I have to pay the return shipping, even though this was not t...

Waiting for a package from UK

I have been waiting on a package from UK that was postedwith tracking on November 12. On November 13 tracking advisedthat the package was being forwarded to the destination country(Canada) from Langley, UK. There has been no updates on the trackingby...