Buyer Central

Shill bidding

I have caught a highly reputable seller shell bidding. I have bought several items from this seller. I have reported the seller to EBAY. My question is. Can I recoup any of my money back? The money I over spent trying to win the items. The seller is ...

Refund issues

I have returned a $1200 purchase for being wrong item. eBay gave me a partial refund and i am still owed over $600 I have been told I will receive the remainder of my refund in 24-48 hours, then 3-5days, then 7days, then 10days. I have read a lot onl...

Provincial sales tax in an item purchased from another province.

I was just required to pay BC provincial sales tax on an item from Ontario. This has never happened to me before now. Is this a new practice and is it legal.

Photoshop Comic Fraud

First time post. I purchased a comic in which the condition was very different from the pictures posted. Upon examination of the pictures at extreme closeup you can plainly see the photoshopping that was done to hid the defects. The seller gave a ful...

Seller won't ship to Canada and now open a case against me

So I tried purchase a pattern on eBay that said it ships free. When I went to complete the purchase it said seller won't ship to canada. I rarely us eBay and didn't't know what to do so I left it. Seller emailed me that Didn't complete the purchase. ...

Lost bid, no warning.

Can someone explain what just happened here.I placed a bid on 2 items from 1 seller. When the auction ended I thought I won as neither item increased in price when the timer ran out but was confused as I didn't receive a notification. I looked under ...

Resolved! Left negative feedback to wrong seller

Hello all, I left a negative feedback to the wrong seller. Tried to contact eBay to have it removed but it seems that you can never speak to a real person, only to an automated machine. Even through Twitter they seem to ignore you. To what I could un...

Tracking Number Link Vanished / Disappeared

I recently purchased a Sonic-Fusion. I was checking the tracking every day, because I am hoping it arrives before Christmas. I am in Canada, I ordered it from USA on the 8th. I have been checking tracking every day. Today I go to check and there is s...

.com store with Ebay FEES Invoice in CAD

Is there a way for Ebay to only capture/report the USD fees and not convert? My other reporting tools are looking at the USD SALES price and calculating profits based on the FEES but the fees are in CAD and messing up my calculations. Any suggestions...

scam shipping

I think it is time for ebay to force sellers to include shipping charges in the opening bid . their are so many scammers out there, for example someone will post something worth lets say 10 dollars for 1.99 but 80 dollars shipping, yes everyone shoul...

Item not as described but seller refuses to refund

I ordered an item and received an item not as described in the listing so I requested a refund/return stating clearly that I do not want a replacement. Seller refused the refund and ignored my statement that I don't want a replacement and sent it any...

Resolved! How to report a seller without buying from him?

Is there any way on eBay to report a seller because he's doing something fishy, but without having a transaction with him?I've seen an item that is usually sold by Chinese sellers (compatible video game cartridge with hundreds of titles), by a seller...

Can you still file an Item Not Received Dispute after 30 days?

I ordered an item from Japan (shipped to Vancouver).... does anyone know how long it takes? When I look it up online it says most shipments take up to 21 days, but ebay has a date range that goes up to 3 months from the time of purchase!The tracking ...

Aeroplan link to get miles from shopping on Ebay doesn't work

Ebay.ca is still on the list of partners on Aeroplan site, but when you press button "Shop now", sign comes out "Page not found". I did not find any new information about partnership of Aeroplan and Ebay, and Aeroplan Contact Centre is not answering ...

Safety policies for sellers.

Hi,I’m wondering if anyone knows about any covid19 safety measures eBay has taken for eBay sellers? (i.e. wearing masks while handling items to be shipped; safely cleaning items before shipping and, if a larger seller, using a separate space in their...

Buying and shipping during covid

I made a purchase June 3. It was shipped July 4. I didn’t received it, sent a message to the seller with no reply, then when I tried to claim a refund, eBay says too much time has passed. Shipments are delayed during Covid, so I guess a seller only h...

Global Shipping Program

When is ebay going to fix the gsp? I live in BC, purchased an item from California and they ship it all the way to Kentucky then back up and over to BC. Omg they are brutal. The package has already travelled twice the distance it is to my address fro...

Buying Gas mask

Hey everyone,Just wanted some insight on a recent situation.I live in Eastern Canada and am an avid collector of military history. I ordered an US M1A2-1-1 noncombatant gas mask from a seller in the states.All was well until the package hit Erlanger,...

How do I find out a parcels "shipped from" address?

Hi, I have a bunch of parcels waiting at the CAN/USA border for me. I have a Cross Border Currier that can pick them up and bring them across for me. Only thing is he requires a "shipped from" address. Most have been there all summer and i cant find ...

Ebay bucks was supposed to be 5 per cent.. was only 1

Sorry if this has been covered.. Ebay is impossible to contact nowadays so I will see what you guys think?I was waiting to pay for a 500 dollar order till there was a 5 per cent ebay bucks promo.I activated the promo and paid for the items.Only got 1...

Resolved! What exactly is Standard Shipping from China/Hong Kong/Taiwan to worldwide?

I mean is this China Post? Or something else? I’m asking because an item I’m looking at has an option for Standard SpeedPAK ($3.99) and the Standard Shipping from China/Hong Kong/Taiwan to worldwide ($4.99) and I was wondering what exactly is the dol...

Resolved! As a buyer what can you do to protect from bogus tracking numbers

Hello all This has been brought up before, but the scam where the seller provides a bogus tracking number is still alive. I purchased and item, and the seller found and provided a FedEx tracking number that was destined for my postal code, but ultima...

Didnt get a full refund

Not sure if this is the right location, but anyways.I bought a piston kit for my snowmobile and after checkout realized I bought the wrong kit. Immediately requested a cancelation, got my refund and it was 17 dollars short. Any reason for this?

Resolved! An FYI regarding the GSP Program - Receiving poorly packaged items

Response from eBay Staff on dot com regarding a returned shipment to seller. Full discussion for context below. Please send me a message with pictures of the item and specifically the damage that was caused during the "repacking". The Pitney facility...

Same error message whenever I want to check out

Hi, for a few days now, whenever I try to checkout, I get this message "Something went wrong, please try to check out again". And it happens with different seller from different country, I simply can't by anything. Thanks for you help

Global shipping program Canada current local carrier?

Which local carrier it’s the GSP currently using in Canada and will they leave my parcel out in the rain if I’m not home?

Seller listing items which say damaged items will not be refunded due to insurance.

I've seen a few listings where sellers say something to the effect that because they offer shipping insurance Canada Post will be responsible for damaged/not working items and not the seller. I've always assumed shipping insurance is to protect the s...

Resolved! Does the virus generally affect delays?

I purchased an Incineroar, Jigglypuff and Duck Hunt amiibo from three sellers in the USA while I’m in Ottawa. Their estimated delivery dates were last Wednesday, Friday and Saturday. Is it possible the virus is heavily impacting the time it takes for...

First time buying with GSP

I live in Canada and for the first time I am thinking of buying an item from the US via GSP. The reason why I am considering it now is that it originally stated $20 in import duties (on a US$29 item) but now says import duties will be $0. So is this ...

Track number if sent through GSP

I purchased an item from the US two days ago.Listing said it would be sent with GSP, import charges 0.00.Payment total was only the price + shipping.First time I bought an item with GSP in the listing. For a brief time this morning there was a track ...