eBay

devon@ebay · ‎11-19-2025

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in.

We’ll be collecting questions from Thursday at 10:00am ET through Friday at 10:00am ET, so don’t miss your chance to ask anything—from logistics to seller protections to best practices.

Get your questions ready and join the conversation!

As always, thank you for being part of the eBay seller community.

devon@ebay · ‎11-24-2025

@dhslk wrote:

...and is ebay (and/or the carrier) pocketing the overcharged import fees?

Hi @dhslk! No, all customs and duties collected at checkout or remitted to the appropriate agencies. If there is a listing where you believe the amount being collected and remitted is incorrect, don’t hesitate to flag it to [email protected].

devon@ebay · ‎11-24-2025

@ecgt wrote:

We've been invited to an eBay pilot program asking us to, "Please confirm if you are pre-paying import fees on your US shipments."

The email for this new program also states:

"We’re inviting you to join a small pilot for select sellers who ship Delivered Duties Paid to the US (i.e. pre-pay import fees). Our goal is to improve transparency for buyers by showing when import fees are already included.

This pilot is only available for items listed on the US site. Starting Dec 10, if you’re opted in, your listings will clearly show US buyers that the total price includes import fees. We’ll also remove the warning that additional import fees may be due after checkout."

We are currently offering shipping to the USA only on items that are considered "informational materials" or that happen to be duty and tariff free for other reasons.

We are concerned that this new pilot program will supercede the eIS program.

Will we be able to be part of the eIS program and this new pilot program that removes the warning label at the same time? Or do we have to choose one program over the other?

Hi @ecgt! Participation in this program will not impact your ability to participate in eBay International Shipping.

devon@ebay · ‎11-24-2025

@blueberrysparkle wrote:

1) I would absolutely love the program (per ecgt) detailed above for ebay.com US items - that are duty free, yet get that sign warning of extra duties plastered on the listings.

"This pilot is only available for items listed on the US site. Starting Dec 10, if you’re opted in, your listings will clearly show US buyers that the total price includes import fees. We’ll also remove the warning that additional import fees may be due after checkout."

2). Are there specific hours that EIS hub accepts packages in Missisauga. Recently we have had issues with deliveries to the hub. If you could give us hours, we could add note on packages.

Hi @blueberrysparkle! The eIS hub is open from 7:30am to 3:30pm ET. If there are issues with specific carriers attempting delivery after hours, please let us know and we can also attempt to communicate proactively with them.

devon@ebay · ‎11-24-2025

@mandicrafts wrote:

What are the hours of the EIS hub warehouse? Is it still 7 am to 3:30 pm Monday to Friday? Some carriers may try to deliver AFTER 3:30 pm. Is there a lobby drop if they are closed?

Why is EIS charging a tariff to the US for a CD? Media is tariff free. Both printed (books, cookbooks, magazines, newspapers, trading cards - most items under HTS chapter 49) and recorded (vinyl records, CDs, DVDs, cassette tapes - most items under HTS 8523).

On an EIS order, the packing slip view shows what the buyer paid to eBay under the program, however, the line items do not add up to the total shown on the packing slip (item, shipping, sales tax). The line items, when added, are short (not the same as the total). I assume the line item missing is the tariff/brokerage $ since "tariff" isn't one of the amounts listed. Why is it missing, are only 3 lines allowed to show? This could be confusing to the buyer when they receive the packing slip inside their box, for their records.

Hi @mandicrafts!

The eIS hub is open from 7:30am to 3:30pm ET from Monday to Friday and deliveries are not accepted outside those hours. If there are issues with specific carriers attempting delivery after hours, please let us know and we can also attempt to communicate proactively with them.

Currently customs and duties are applied based on a variety of information available on listings. Also, Luke says he’s received your flag on CDs in particular and is kicking off some discovery work to find out the issue!

As it stands, the packing slip currently shows what the seller received from the order. We may need to see a specific example of what you’re referring to in order to flesh it out in greater detail.

devon@ebay · ‎11-24-2025

@abd-trade wrote:

- Is there anything being done to reduce the cost of shipping to the US? Shipping cost nearly triples when going from 4.99kg to 5kg (going from $35 to $90). Normally shipping items over 5kg via UPS discount rates costs $30-40 CAD max. This makes all of my listings over 5kg non-viable.

- How can sellers ensure that certain items DON'T get eBay international shipping, especially to the US? I have various items that specifically don't have a country of origin selected, but they show up for US shipping regardless.

- Items such as video game consoles can be manufactured in multiple different countries for the same type of item and each country is subject to entirely different tariffs to the US. Does this have to be the seller's problem to deal with for multiple quantity listings or can eBay implement a solution (i.e. variants with country option for each item in stock)?

- Currently going to "All orders" on the Seller Hub shows data including extra tariffs and shipping, which makes it no longer relevant for sales tracking. The only way to see accurate MTD sales is on the "Performance" tab. There are other instances of data discrepancy as well. I.e. an item sold for a total of $64.85 after tax shows as $69.31 in the Sales chart on the Seller Hub. Can eBay fix all these issues and confirm there are no fee discrepancies due to the added buyer costs for international shipments.

- The eBay International Shipping warehouse address shows as incorrect through various shipping companies, which means I can only purchase higher cost labels through eBay (often doubling my costs for smaller items, which is unacceptable). As a refurbisher eBay requires me to use "free shipping" instead of calculated for all refurbished listings, so this is significantly increasing my expenses in some instances. Is eBay working on negotiating lower rates to the eBay warehouse? Are all couriers able to deliver to the warehouse?

- How is Canada Post Lettermail handled by the warehouse? Does it confirm receipt like with any other shipment method?

- What seller protections (especially regarding feedback, etc) are in place considering that sellers have no control over international orders once they reach the eBay shipping warehouse? What can a seller tell buyers if they have any concerns regarding an item?

Thanks!

Hi @abd-trade!

eBay has negotiated rates with a number of carriers that help inform the full shipping cost presented to buyers, but we are always looking for opportunities to offer more cost effective solutions.
There is no way to manually select certain items for eIS eligibility but not others. However, generally if you have a self-ship option that is less expensive than eIS to a particular country, that is the option that will surface to your buyers.
We do rely on sellers to accurately reflect COO information based on the best-known information on either the label/packaging or through their own research. Currently there is no ability to change Country of Origin for specific items with a multi-variation listing, though it is something we would be happy to explore.
To confirm the feedback here: you would like the Orders page in Seller Hub to exclusively show costs as they’re represented to the seller, without costs seen exclusively by buyers (such as those in eIS transactions)?
We are actively working with carriers to ensure they can recognize the specific postal code for eBay International Shipping transactions. If you run into an issue with a specific carrier still not able to recognize, please let us know at [email protected].
Lettermail deliveries, being untracked, do depend on more manual processes to connect the inbound item to its appropriate international destination. Coupled with the other uncertainties in untracked shipping, this does create more risk for the seller and makes it harder to fully benefit from all of eBay’s protection. That’s why we strongly recommend using a tracked service, though you can still send to the hub with lettermail.
A more comprehensive overview of the seller protections -including for feedback resulting from international shipping or handling issues- can be found here.

devon@ebay · ‎11-24-2025

@bluedaisyclippings wrote:

Can EiS be restricted to only US sales? Why would I make any other country pay these huge EiS amounts for shipping with a hub and fees? The costs seem really really high and the only reply is don't worry, the buyer pays for all of it, as if they will. I think the cost will deter most buyers.

Hi @bluedaisyclippings!

Sellers are not able to restrict eBay International Shipping exclusively to certain countries (without excluding them in self-ship policies as well). However, if you already have a shipping policy for a particular destination, eIS does not override it. Your buyers in that country will see whatever is the lower-cost option in Search and the View Item page.

devon@ebay · ‎11-24-2025

@cottagewoman wrote:

Will there be any evolution of the program, specifically for US bound orders? Perhaps bringing onboard Canadian soil logistics and fulfillment providers who have years in the trenches and have a much deeper understanding of how to leverage every advantage available from their experience, even in this new treacherous landscape? The legacy carryover of the US solution put in place to begin with isn't going to give us much of a fighting chance north of the 49th parallel. It may be a good idea having two streams - one for the US, the other for all other countries.

Hi @cottagewoman! Yes, there will be a large number of new features and enhancements to eBay International Shipping in the coming months. The term used in the most recent webinar was “base model” - there will be upgrades to come to help lower shipping costs, expand the number of markets, provide more flexibility to sellers, and improve the overall experience.

devon@ebay · ‎11-24-2025

@flipistics wrote:

Asking this here since it will almost certainly be applicable with the new rates to the hub: can we PLEASE get a tax breakout on the eBay shipping labels?

How does the eIS warehouse process orders? Do they use the tracking number AT ALL, or just the EVTN and C/O? If it ONLY uses the EVTN and the C/O, are we allowed to break that out into a separate label? The reason I'm asking is some shipping companies like Purolator, ICS, and Canpar allow for multi-package shipments, but the information on all the shipping labels has to be identical. If we can break the other information out, we could potentially take advantage of that ability.

Please add an option in the rate tables that is specific to the hub. An option in the listing to allow calculated shipping to the hub regardless of the other domestic policies would also be really helpful (IE, perhaps shipping would have a hub section, a domestic section, and an international section).

Please give us a filter in the seller hub to filter listings by COO (or at least make it one of the columns).

This is separate from eIS, but please add an option to the combined shipping rules to allow for combined shipping based on weight for people who are using rate tables (IE, non-calculated).

Also, please add tracking for ICS. It's a really good option for sending items to many smaller population areas, but the tracking doesn't update in eBay.

Hi @flipistics!

We are continuing to work on a solution to offer a more detailed tax breakdown on shipping labels.
eBay International Shipping requires one package per order to be fulfilled properly, and we use a combination of tracking information and eVTN to process inbound volumes.
I can’t confirm a timeline, but we are working on a solution that will allow sellers to reflect those lower shipping costs to the hub that we’re in the process of rolling out.
Appreciate this feedback - we have been hearing it from many sellers and are working with a number of different teams on a solution.

devon@ebay · ‎11-24-2025

@byto253 wrote:

Can multiple separate sales be sent to the hub in one box. This would be shipment of sales to different buyers and have the labels on them with the specific EIS code and address for the shipment. The hub then scans or enters the EIS code on each one, the same as they do for lettermail.

This would be very beneficial for sellers that are located far away from the hub and the shipping cost to the hub is substantial. It also allows planning to have auctions end on the same day to facilitate sending multiple sales in one box to the hub.

Hi @byto253!

Unfortunately, we do require orders to be sent to the eIS hub independently of one another to facilitate our sorting process and, crucially, the border clearance process. We are working on some additional solutions to help reduce those domestic shipping costs, however.