@lotzofuniquegoodies wrote:In theory "if" it cubed out at 247 grams the system should have blocked you out from shipping as expedited lite and the charge would be comparable to that weight as expedited. Saving a revised bill....at a later date. Because there is no preview it is too late in the process to try to repackage. Your only option would be to void and then try to amend your packaging. As a side it doesn't help that it doesn't properly denote the parcel corectly as an expedited lite shipments but instead gives it the same expedited service level 2 tag.
@lotzofuniquegoodies, thx for your reply.
Both the cubed dimensions (26 X 20 X 2cm) and weight (< 200g) entered when purchasing the label were well within the Expedited Lite parameters. The (heavier) weight on the printed label was not.
All Expedited Lite labels I've previously purchased have printed with the correct weight as entered.
There were no additional charges when the Expedited Lite label was billed to my account July 30.
However in addition to the $19.38 quoted, the Expedited Parcel label (which also printed with a higher weight than I entered) had a separate charge of $1.60, with no explanation for the additional charge:
Had my first experience of a second charge on an Expedited Lite shipment.
Sale on August 13th. Expedited Lite label purchased for $8.76 (which is what the buyer paid).
Dimensions entered accurately, if not slightly more than what they actually were (small box, 170 g, 12.5 x 11 x 11).
Falls within all specifications in eBay's description of Expedited Lite (less than 200g, no single side exceeding 41 cm, volume much less than maximum of 3220 cubic cm [less than half]).
Dropped off at post office on August 13th. Billed for the $8.76 on August 14th. Forty-seven seconds later billed an additional $12.52. So yes, they are clearly treating this as an Expedited Parcel, not an Expedited Lite shipment.
Reached out to customer service on Facebook and they're looking into it. This was the message I received:
"Thank you for confirming this for us, Matthew. You may have been charged twice for the same Canada Post Expedited Lite shipping label on eBay due to a few potential reasons: a discrepancy between your declared and actual package dimensions or weight, a system error, or a late charge from Canada Post. However, I am concerned about the delay in this charge, and have filed a ticket with our tech team to review this further, including the cost to ensure that you were not incorrectly charged. If our specialists determine that this was a site error, we'll get that additional charge credited back to your account. It can 3-5 business days for our team to review this, however, if you do not see a credit on your account by this timeframe, please let us know!"
I will reach out to them again in 5 business days if I don't see a credit. I will also be sending the details directly to [email protected] (as I encourage everyone to do if they are experiencing these overcharges).
I feared this happening so I preemptively took photos of the measurements and weight of the box prior to shipping it. devon@ebay
@dinomitesales wrote:Had my first experience of a second charge on an Expedited Lite shipment.
Sale on August 13th. Expedited Lite label purchased for $8.76 (which is what the buyer paid).
Dimensions entered accurately, if not slightly more than what they actually were (small box, 170 g, 12.5 x 11 x 11).
Falls within all specifications in eBay's description of Expedited Lite (less than 200g, no single side exceeding 41 cm, volume much less than maximum of 3220 cubic cm [less than half]).
Dropped off at post office on August 13th. Billed for the $8.76 on August 14th. Forty-seven seconds later billed an additional $12.52. So yes, they are clearly treating this as an Expedited Parcel, not an Expedited Lite shipment.
Reached out to customer service on Facebook and they're looking into it. This was the message I received:
"Thank you for confirming this for us, Matthew. You may have been charged twice for the same Canada Post Expedited Lite shipping label on eBay due to a few potential reasons: a discrepancy between your declared and actual package dimensions or weight, a system error, or a late charge from Canada Post. However, I am concerned about the delay in this charge, and have filed a ticket with our tech team to review this further, including the cost to ensure that you were not incorrectly charged. If our specialists determine that this was a site error, we'll get that additional charge credited back to your account. It can 3-5 business days for our team to review this, however, if you do not see a credit on your account by this timeframe, please let us know!"
I will reach out to them again in 5 business days if I don't see a credit. I will also be sending the details directly to [email protected] (as I encourage everyone to do if they are experiencing these overcharges).
I feared this happening so I preemptively took photos of the measurements and weight of the box prior to shipping it. devon@ebay
@dinomitesales Would you be able to confirm your measurements for the label using the link and updating to dot com. On it it displays measurements but is moving length to middle box vs first. The ca link does not display the original info. How it looks on 1 of my recent packages on dot com and I always enter length first. Is there a chance they are using the girth formula?
@lotzofuniquegoodies wrote:@dinomitesales Would you be able to confirm your measurements for the label using the link and updating to dot com. On it it displays measurements but is moving length to middle box vs first. The ca link does not display the original info. How it looks on 1 of my recent packages on dot com and I always enter length first. Is there a chance they are using the girth formula?
Here is what it looks like on dotCom. I don't see how the position of the numbers would effect anything, considering this was pretty much a square box. I don't understand what girth would have to do with anything.
Clearly what's happening is that Canada Post is taking into consideration the Volumetric Equivalent [VE] of Weight and since it's exceeding 200g it's billing the parcel as a regular Expedited Parcel. This is why thin/flat items in bubble mailers are passing through fine (VE is under 200g), but things in boxes are getting charged the Expedited Parcel rate (the VE of my shipment was just over 300g). I suspect the 5x5x5 on the labels was intended to be a workaround to this, as that's only 25g VE, but that's not how it's working in practice. Parcels are being re-rated in transit and the 5x5x5 isn't being honored.
It's clear that eBay does have an agreement with Canada Post for this service, which is why it's working for small/thin items. There just exists a discrepancy in how eBay is describing the service to it's customers (anything under 200g), and how it's actually being implemented by Canada Post (only applies to less than 200g VE).
