I am hoping someone else has had this issue and can offer some guidence - I am getting the most frustrating runaround from eBay and Canada Post.
I sent a small toy expedited lite to Alberta - small box, under 200g - cost was $9.38
I just happened to be looking at my eBay transaction page today and noticed another charge of $14.28 shipping for the same order. There were no details and I couldn't see anything else I had sent with that total so I contacted eBay and was informed that it was a shipping adjustment from Canada Post and that to dispute it I needed to contact them directly.
So I contacted Canada Post but when they put the tracking in it comes up as belonging to a corporate account which is not me - of course because it is eBay's account so Canada Post tells me that eBay has to dispute it - I say are you sure because eBay told me I had to do it myself - so they give me the number to corporate billing and that department agrees that it is eBay's account and only eBay can file a dispute.
Sigh.
So I contact eBay again and tell them what Canada Post has said, they tell me they are wrong and I have to dispute it but I don't have anyway to do that as Canada Post is not linking me to that tracking number. So I ask them how can I dispute it and they send me a link the the ombudsman which you would use if Canada Post denied a claim. I don't have a claim number so not helpful. When I pointed that out they just gave me the whole spiel again about this was a "me" problem, not a "them" problem - oh and thanks for being a loyal eBay member for 24 years! LOL!
So if you made it through all of this does anyone have any experience navigating this little quagmire? Much appreciated!
Best, Lisamarie
