@ricarmic wrote:
I have experienced the situation where a persons card had an unauthorized transaction and the CC company cancelled all transactions.
I cant remember if the buyer repaid or cancelled the unauthorized, I think they just paid again.
Unless it is outside Canada/USA I call the buyer's phone number, most of the time its an interesting conversation (have some good stories) and so far I've always gotten the $$$ back. Fortunately for me, it has been very rare - now that I've said that of course I know what will be in my inbox later on today 😉
When I worked at the post office I had a guy do a chargeback on shipping a $20 item. I have a good memory, the card came in a while later and paid to ship a big box of stuff to France. When I checked the chargeback, I got his phone number off the France package and called him and asked him why he did a charge back on stuff he shipped from our store. He said he didn't know what I was talking about. I told all the clerks to hold his card until you get the signed receipt, he stole the signed receipt which is how we lost the chargebacks (which he did two of, we found out later). I'm willing to bet with no receipt and a generic $20 purchase he did not expect to get my phone call.
I had one recently where a buyer purchased from me (different account) with a different name and address than use used when he scammed me in 2013. The shop told me just ship his order with tracking. I said "no, he'll just do a chargeback". So I cancelled his order (and sent him a message that it was due to the dispute he filed against my store previously, I did not tell him it was from 2013). He wrote back to tell me that he paid for his order so ship it, and he doesn't know what I'm talking about.
Someone else who sold to him (three orders over the course of two months, previous to my interaction with this scammer) saw my user ID as having left feedback for him (it's auto when they pay, so even if I cancel they still get feedback). The other seller sent me an email (because he knows me off this platform) and told me the guy did THREE chargebacks on all THREE of his orders, which were shipped separately over 2 months with tracking. This buyer got kicked off eBay a week or so later.
I told the shop about it and said "I told you he was going to do a chargeback, now we get to keep our merchandise". (It wasn't super expensive, but the other seller sold three things which got progressively more expensive. The buyer (scammer) also was negotiating price to get a deal, which is one thing most scammers don't do because they have no intention of letting you keep your money, so it doesn't matter how much it costs).
C.
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