Had buyer past 3 days make 2 purchases different days.
I thought ebay would send combined invoice, but i was wrong.
Buyer reached out to me requesting combined shipping.
Upon trying to send even as a single invoice i get that
I cannot send invoice to international buyer
Even when i playerd around with in the invoice section i mange to get the second item to appear but when i try to check mark it to be included in the invoice the page refreshes and one item disappears.
So i called Ebay and the person i spoke to was no help at all, he didnt know the reason why its says that i cannot send the invoice.
Only suggestion cancel the transactions and let buyer re-buy and hopefully then be able to send combined shipping, if it dont work im back to sqaure one.
See image and if any one has faced same issue how did you get it solved.
@byto253 wrote:The EIS program does not do combined shipping. If the buyer is on board, create a new listing for both items with one shipping cost and have them buy it then cancel the first ones using "at buyer's request". It is the cleanest and easiest way to do it.
In settings you can delay payment requirements for combined shipping. As long as there is a way for buyer to see and know the date requirement and they dont pay per invoice would system know to send a somewhat combined invoice when they are done? Would be good to know how eBay and eIS handle buyers that don't pay immediately or if their settings trump whatever seller has in place?
Options for delay 1,3,5,7,10,15 and 30 days or something like that. 3 or 5 days should work in most cases. Pretty sure eBay does not send refunds if shipping is less but that is just unoptimistic conjecture on my part. The biggest problem as per always is communicating this with buyers.
The best workaround would be a note included with eis involved invoices advising buyer to not pay until their purchases was complete. In theory that note should be included with ALL invoices.
My understanding is if offers are made and EIS is at play then combined shipping is not eligible at that point
Aside from that @nhl333 your combined shipping is not set up properly 100%. You have multiple different service levels which isnt the issue per say, but I believe on thoese service levels you don't have additional items combined shipping applied properly to be automated. Do you use policies? if you do its a fairly quick fix as on each policy you just need to click on the "Combined shipping rule" box and set a rule. (I see it works as it should for your $4 economy shipping when I added other items and combined properly at 50 cents additional)
Example: for sets at 30.00 shipping policy you set it up to add an additional $10 or whatever works, and it would automaticlly add $10 after the first charge of $30 for any other items associated in that policy. That will allow the various different service levels to actually combine with one another automaticlly vs having to send a manual invoice, which with EIS is not an option.
If you want to use EIS it needs to be all automated as thats the only way the combined works (and even then it might not as its a work in process). Were the 2 items this person sent offers on different service levels? (the accepted offers negated being able to combine items anyhow)
@33nhl wrote:Update 15 min ago being told im not the only seller facing same issue,
Basically there system is MIA and they working to fix it.
I will have to go with list 2 cards in one listing just for that buyer.
But Ebay rep told me not too and to wait until tomorrow that way my current sold listing would be active thus IT can better look into with them being active instead of cancelling the orders.
I even went abit further asked if the buyer was to use the EIS although i opted out now.
The buyer would of paid $12.00 to me and i would send the cards to Canada Hub which is in my city area thus it be helpful, but i asked what would Ebay charge after on top the buyer.
Answer = person on phone didnt know what to tell me.
So this EIS should be scrapped completely.
I do not see EIS enabled on the couple of listings I looked at.
The ability to request a total has been screwed up since 2011 (a few buyers are able to use but at least 90% cannot).
The easiest thing to do is just tell your buyer to pay the shipping as shown and you will refund the discount amount. I had two order today that I had to do this. I get a lot of multiple item buyers so I'm refunded at least a couple of time a week.
I used to put more effort into doing the custom order thing but since the Spring of 2022 when eBay started to refund fees on partial refunds I go that way more often.
A tip for you, if you do a custom order for an International order you can make the domestic shipping "free", this will save you a bit of money given that fees on shipping for International are based on what you charge for domrestic shipping.
If your buyer is hesistant (ie: they don't trust you) then cancel and relist in a custom order is the answer.
The restrictions on using the Request Total option are not the problem, even if there are no offers involved, no discounts involved and the buyer has no other items in their cart the buyer still cannot use the Request Total method, the button may show buy it is greyed out.
I have been complaining about this for 15 years and the response from eBay is always the same "there is no problem" but thousands (perhaps millions) of sellers report the same problem.
