Thanks You for more AI BS: This determination was made using automation or artificial intelligence

[itolduandso]

So I made 2 cancellations last week because buyers were lazy to cancel sales after not wanting to go through.

One sale was US buyer didn't want to pay 75% tariffs.  Didn't like that apparently so didn't even nother to respond. I sent in cancellation and choose the reason buyer didn't want the item.

Second sale, I had used computer keyboard. I explained the buyer I can't ship it becayse no shipping company accepts used batteries by airmail (except of astronomical price of UPS Express or something like that)

Both buyers didn't bother to respond or perhaps were pssst off and selected another reason.

In any case, I got 2 of these emails this week. 

If Ebay using this AI BS they should at least train it so that it doesn't penalize me seller for things beyond my control. Being on Ebay.com I can't disable US sales. That's YOUR PROBLEM EBAY not MINE !!.

Secondly, if I can't ship something because there is no **bleep** company in the world that is going to mail it, I shouldn't be penalized.

This is AI BS.

No humans soon. Why is this ebay doing this unnecessary stuff, pouring money into stuff not needed and instead NEGLECTING projefts it should invest.

Like the International shipping outside of US sellers. That should have been ready months ago and not now to some handful selected group of sellers!!!!

_--------------__

Activity on your account isn’t following policy: Listing cancellation policy

Activity on your account didn’t follow our Listing cancellation policy. 

What happened

Canceling a transaction and selecting a false reason to avoid a defect isn’t allowed.

More specific details are provided below.

What this means for you

Because you may not have been aware of this policy, we're letting you know about it and ask that you follow this policy in the future.

No other actions have been taken on your account
 
Not following this policy in the future will result in a temporary 3-day restriction placed on your account, and your listings will be hidden from search during this period.  All fees paid or payable for listings that are ended and/or hidden from search will not be refunded or otherwise credited to your account.

This determination was made using automation or artificial intelligence.  

Cancel transactions only for valid and accurate reasons.

More about this policy

- Canceling a transaction and selecting a false reason to avoid a defect isn’t allowed
- To cancel a transaction, sellers must:
-- Notify the buyer of the cancellation reason
-- Cancel the transaction within 30 days of the sale
-- Use the correct process in My eBay or Seller Hub:
--- Go to My eBay > Sold and locate the item. From the More actions dropdown menu, select Cancel this order. Or;
--- Go to Seller Hub and locate the item. From the Actions dropdown menu, select End.
-- Choose a reason for the cancellation and follow the on-screen instructions

This policy helps sellers avoid problems with buyers, and prevents sellers from avoiding defects by falsely selecting a reason to end a transaction.

Learn more: Listing cancellation policy

If you have any questions or concerns, or think we’ve made a mistake, please get in touch. We're here to help.

We appreciate your understanding.

Thanks,
eBay

Please don't reply to this message. It was sent from an address that doesn't accept incoming email.

[rosscd57]

Unbelievable!

[sapphyres-designer-jewellery]

Thanks for sharing the email. People in the US forum are always talking about what reason to pick while cancelling, the email is interesting information, although it does look like AI made the decision.

What I would do is contact eBay and have them review the cancellation to ensure there's no defect or policy violation on your account as a result. Even though they took no action, you still have a policy violation on file and if you get another one, you might get the 3 day suspension. (I get that 3 days is not a huge punishment post Aug 29, but up until then that would have cost me $500-600 in sales to be shut down for 3 days).

I just have one question though... with the item you couldn't ship, how were you going to ship it original when you listed it (if it sold?) Or did you find out you can't ship it after it sold? Just wondering about that.

C.

[dinomitesales]

I assume the keyboard had a rechargeable lithium battery inside of it? You can mail it to the States via Canada Post provided the battery is installed in the device and not over a certain size (but I can't imagine a battery powering a keyboard would be all that large).

Also I don't believe one of the cancellation options is "buyer didn't want the item" - did you select "buyer asked to cancel?". If so, I imagine that the AI bots took the lack of eBay message conversation with the buyers as evidence that they didn't explicitly state they wanted to cancel. Either that or they complained to eBay after the fact. 

[reallynicestamps]

Secondly, if I can't ship something because there is no **bleep** company in the world that is going to mail it, I shouldn't be penalized.

If you cannot ship, the item should be listed as Local Pickup only. 

Actually, probably it should be listed on a local site not an international one like eBay. 

A purchase that demands pickup could then be cancelled as Problem with Address.

One sale was US buyer didn't want to pay 75% tariffs. Didn't like that apparently so didn't even nother to respond. I sent in cancellation and choose the reason buyer didn't want the item.

Was this the Cancellation that sent you the Message you showed?
I would suggest appealing that one to Customer Support.

[msau4301]

This is unfortunate and I can only imagine there would be so many more cancellations these days than in the past.

While certainly not ideal, if the buyer is silent (**bleep** off) and you don't hear back you could always cancel using Buyer has not paid after 4 days. 4 days seems long but it's not as bad as a few years back when it was 8 days (4 days to wait to open a case and 4 days to close it).

I've had to do it in the past (more than once sadly) when US buyers would say "oh I didn't realize you were in Canada, I don't understand your money " (?!?!) or "I don't want to pay with Canadian money". Some people would respond, others disappeared in silence, but at least it was before AI was a norm here.

[fh991586]

Why would you put stuff on .com if you were not prepared to ship to the USA in the first place? That's on you for this one.

[john_koenig99]

Because .com can be accessed worlwide, not only in the US. 

[ricarmic]

For this one:

One sale was US buyer didn't want to pay 75% tariffs.  Didn't like that apparently so didn't even nother to respond. I sent in cancellation and choose the reason buyer didn't want the item.

I may be missing something here, I'm not sure where/who presented the 75% tariffs, if they were added to the sale after the buyer purchased by you, that would complicate the picture and possibly explain why the buyer ceased to respond.

Did the buyer pay for it?

If they had paid for it, saying they didn't want it isn't accurate because they never responded to your messages. That is why the BOTs caught it. 

If they hadn't paid for it, it should have been processed through the unpaid item instead of a cancellation. Again no response from the buyer and using a cancellation instead of unpaid would trigger the BOTs.

This is only my opinion based on what I see, I suspect I don't understand the whole situation..... so it's my thoughts only.

PS for the .COM item, my suggestion would be despite the fact that non-US folks shop on .COM because you know you can't ship to the US, it should have been listed on .CA so you could block the US. Same as the other one if they didn't respond you can't use buyer didn't want after they'd paid. 

[reallynicestamps]

devon@ebay  has I believe confirmed that shipments refused because the buyer will not pay the Trump Tariff are considered Undeliverable.

And eBay does not require sellers to refund one red cent on Undeliverable shipments.

https://www.ebay.ca/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?...

So there is that.

Remember that buyers are also covered by the chargeback policy of the credit card they paid with, and chargebacks do not necessarily mean the buyer, or the shipper, is required to return the item.

[recped]

---

@john_koenig99 wrote:

Because .com can be accessed worlwide, not only in the US. 

---

Exactly the same for listings on .ca

[reallynicestamps]

True of course.

But few would think of it.

And Google suggested the member's national site if they search for eBay without specifying. 

DotCOM is so widespread that most sites are likely to have a dotCOM address.

[recped]

---

@reallynicestamps wrote:

True of course.

But few would think of it.

And Google suggested the member's national site if they search for eBay without specifying. 

DotCOM is so widespread that most sites are likely to have a dotCOM address.

---

It's doesn't matter if a listing is done on .ca or .com, they show up for buyers on both sites equally.

[itolduandso]

For the item containing battery I couldn't ship ... how did I find out... - I used wrong business/shipping policy when listing the item. I should have picked one where International shipping to destinations other than US/Canada is disabled but I picked instead a regular shipping profile by mistake. I use listing software so it's easy to overlook when running things in batch.

[itolduandso]

Yes, I did select the "Buyer asked to cancel".

In fact - I just noticed - they seem to have removed the option "address invalid" or somethign like that... didn't they have the option in the past, I just don't see it there anymore.

There is no international shipping outside US/Canada for items containing used batteries.  (and I don't remember if new sealed items with batteries can still be mailed or not, forgot about that part, it seems always changing so feels like no point of remembering unless I have to deal with it and that is perhaps what explains my sloppiness when listing the items with regular shipping instead of having restricted to shipping to US/Canada only)

[itolduandso]

No point to playing cop here, we are all adults here.
I am not sure the option "problem with address" is even available. I had to cancel a sale again because buyer didn't want to pay tariffs and I didn't see the option there today, so I don't know if they are experimenting or what is going on in Ebay.

[itolduandso]

No, seriously, I didn't realize they have such high illiteracy rate there in the U.S. till now when I see they don't read that big fat warning from Ebay telling them there will be additional tariffs.  Mr. Nobel Price even had a big beautiful presentation prop with all the big numbers there from highest to lowest. So it's pure ignorance, arrogancem, being illiterate or living in a cave whole time when you don't know there is 10-75% tariff charged on almost anything not made in the US/Canada.

[itolduandso]

Because I am on ebay.com since 1998. 

[itolduandso]

I have a warning right on the top in the item description saying there will be tariffs between 10%-75% for the item and I am warning the users in the text of the description that they will need to pay for the tariff after the purchase and before I can ship the item. It's right there. Ebay doesn't have a problem with it me having it there.
I have buyers who are okay paing 75%. Well its' actually 72%, I think that tops for sneakers and handbags, I didn't see higher than that. But most my items are around 15-50% tariff and majority of the buyers pay it. I sent a digital item to purchase on Etsy and I create a printed matter listing on ebay for the amount of tariffs. Ebay buyers are more reluctant because of the Ebay buyer mindset - buyers on ebay come for bargains and sort by price. Buyers on Etsy purchase because they like something so 90% of buyers on Etsy pay the tariff, some of them more happily than others but they do.

[itolduandso]

Undeliverable - where did you read that? I think this is thing of the past. All shipments must go with DDP today. I have to prepay myself before shipment can go.  That option undeliverable was to protect me if the shipment goes, it's DDU and either package gets lost or returns to me, eitherway I would have been protected because the buyer refused.

But that doesn't apply anymore as I need to clear the Tariffs payment invoice myself.

This will be integrated perhaps once Ebay has global shipping but right now this not an automatic option available for cases where I am expected to ship an item and I don't come into agrement with the buyer about paying for tariffs.