We’re introducing automated positive feedback to put your business in the best light.

[38e_avenue]

Your effort should never go unnoticed—and we’ve made sure it won’t. Starting in March, we’ll provide automated feedback for eligible orders, giving you more opportunities to increase your feedback score.

What’s changing

Most transactions go smoothly, with sellers providing great service, but that hasn’t always been reflected in buyer feedback. Now, you’ll automatically receive feedback for successful transactions that meet all of these criteria:

1. You shipped the order with tracking and it arrived on time
2. The buyer hasn’t left feedback
3. The buyer hasn’t reported any issues

If a buyer decides to leave feedback, we’ll replace our automated message with their revised message. If the buyer returns the item or reports an issue, we’ll remove our automated feedback.

You don’t need to take any action to benefit from automated feedback. You’ll start seeing this feedback appear in March.

[recped]

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@38e_avenue wrote:

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It's still beyond my comprehension, why some people here are AGAINST IT? 

No matter it has been left by Ebay, or a buyer - it ALWAYS confirms a seller is doing a good job.

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Some are against it because they have a theory that those buyers that don't currently give them feedback will now start handing out negs instead.

Four months into this for the US and there have been no signs that this has happened (of course the sky is always falling!).

Then there are the sellers who just want to complain about anything that eBay does.

[mrdutch1001]

I agree and for myself I always look at feedback for any negatives, neutrals and the reasons thereof, responses, replies to, etc. as well as feedback "Left for others". 

[38e_avenue]

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@mrdutch1001 wrote:

I agree and for myself I always look at feedback for any negatives, neutrals and the reasons thereof, responses, replies to, etc. as well as feedback "Left for others". 

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I believe we all do. I refused good offers because - according to the feedback left to other sellers - the buyer seemed to be a psycho 😁