Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

If you sell under 3 different ID's - do you have to register every one for MP?

I sell under 3 different ID's, do I have to register for MP under each one?

Server Not Available

unable to generate shipping label for two days - message received “Server Not Available” Help

Paid for Shipping but wants to pickup

Hi All,What's proper procedure for this? Someone bought an item and paid for shipping. Then they messaged me through eBay to ask if they could just pick up since they are close. I have no problem with that but want to make sure I am protected against...

Shipping to U.S. via USPS is a Covid disaster.

USPS has been an utter disaster for my sales to the U.S. starting in March. I normally shipped "tracked packet USA" and then suddenly my shipped packages disappeared and were un-trackable. Eventually they all were returned to me over an 8 week period...

Selling Limit

Hi I have been only selling in Canada but now changing to sell on the USA Ebay site. If my basic store limit is 250 listings per month for Ebay Canada does that mean that I cansell 250 more (different than Canada) listings in Ebay USA? I keep getting...

Canada Post Shipments to Nunavut

July 17,2020 I just discovered an issue when I went to process a shipment to Nunavut with Shippo. For some unknown reason Both in Shippo and Canadapost when you sign in to either account, it is NOT applying the applicable discount for this location b...

Private Listings - Is there any point?

Are there any benefits to keep listings that are not auction and not personal in nature private? I've read that Ebay already blanks out part of a buyer's name anyways. How effective is this? I've made my listings private since day one for two main re...

Managed Payments, Ebay Shipping labels and Shippo

Hi Folks,I am looking for some advice pertaining to Managed Payments and Shipping labels either with eBay Labels or Shippo. Today I use PayPal for all my eBay revenues, fee payments, purchases, and Shippo labels payments. To use Managed Payments I ne...

Canadians no longer allowed to list on Ebay.com due to managed payments

So a ebay representative just called me back as I enquired about ebay managed payments. She informed me that as a resident of Canada I can no longer list on ebay.com and need to switch the 200 plus listings over to ebay.ca. Thanks ebay only 99% of my...

Just canceled a sale due to eBay/PayPal "pending" hold issue

I've been a good eBay member for as long as it existed to be honest. Zero bad feedback. Have bought and sold a lot, but not much selling in several years. Just listed an item and sold it - only to find that eBay/PayPal would "hold" the payment for "u...

Finally bit the bullet and signed up for MP.

Finally bit the bullet and signed up for MP. I just don't want any screw ups after July 15. I don't think we have much of a choice.

Resolved! eBay Maintenance? All Seller Tools Offline with eerors

Anyone else seeing this? 07/09/2020 10:24 PM Vancouver I cant see any of my sold items. It says "unavailable" for everything and the eBay app simply has the error message with big triangle.

Chit Chat Express Shipping....

So I had my first experience with Chit Chat Shipping. I finally looked them up after a Canada Post quote for a light but high volume package came out to $35.00. I realized they were nearby(Mississauga) and thought I'd try it. I registered on-line, pr...

Canada Post Woes Update

Canada Post delivery issues. Was bad. Is bad. Will remain bad for the time being. https://www.msn.com/en-ca/news/canada/wheres-your-delivery-canada-post-backlog-amid-covid-19-keeps-customers-guessing/ar-BB15kEsl?OCID=ansmsnnews11

Auctions Relisting with out me setting to do so

Its been about 8 months since I last held BID AUCTION on my listings. I have been doing 30 days BUY NOW OR BEST OFFER and I know it now rolls over unless you end the listing before the 30 days.Lately I did about( 100 listings ) 5 to 10 day auction li...

Product not selling

Hi! I have been on Ebay for just over a month with my Shopify store. Some of my products are getting views but no purchases. I was told we can't advertise until we have sales so I am not sure what to do? I have lowered my prices on some products and ...

invoice problems

I'm getting an error message when I click to send an invoice - says "an error has occured, please try again later", anyone else having this problem?

So has everyone signed up for managed payments?

I am just wondering whether everyone has signed up for managed payments? Is it already working. I have hesitated as my money goes into a US bank account and wonder how that is going to work? What is the cut off day to sign up and what happens when th...

Resolved! I need help refunding buyer

I have a buyer that returned 6 items, she says she doesn't want me to refund her original shipping, but I can't see a way to do that. Any answers please?

About Chicago: The Black Hole

Does anyone have information about the following is getting handled by Paypal? I shipped an item about 30 days ago and it was shipped via Tracked Packet and has been sitting in Chicago since May 8th. The buyer is threatening to open a Paypal claim fo...

Not really sure how to proceed- Damaged item with reshipper address

So, even though I've been using eBay for a while, I don't sell too often. COVID and being laid off kinda forced me to start.Anyways, I had shipped an item out on June 16 to a US address. The item arrived on June 22 and was marked as delivered.5 days ...

Resolved! avatars and icons

How do I add an avatar to my account?

sale canceled by ebay

Just got this lovely notice tonightHello treasurrectionist,We had to cancel bids for the buyer, (they had feedback of more than 200+ purchases) because they aren't registered on eBay:?????????????????? 283923626895 - Vintage BLACK Nikon F SPORTS FIND...

Resolved! Anyone else not getting Paypal confirmations?

I am missing 2 from yesterday.

MANAGED PAYMENTS

Has there been a discussion of how buyers can initiate Disputes under Managed Payments?Will they only have the 30 days past delivery (or estimated delivery) to open a Dispute?Sellers would love that.But, at the moment, buyers can then go to Paypal fo...

2nd time this week - cannot find item

This is the 2nd time this week that I sold something that I have somewhere, just can't find it. Both were listed in 2016. The first item, I just bought one from another seller and am having it shipped to the buyer, the 2nd I have one more place to lo...

DVD $3.99 with free shipping - loosing money

I was doing some research and I came across this seller who sells DVD's for 3.99 and $3.39 free shipping in Canada. So if you do the math he/she is losing money on each sale. $3.99 - .40 ebay fee, -.42 paypal fee, -$3.35 exact shipping and say -.50 f...

Canadian calculated Shipping on large heavy boxes - is there a way?

Good morning and happy Canada day everyone,I've sold on a few other platforms and I am now just getting started with ebay. I am having a hard time with the shipping system to figure out estimated shipping costs. Most of my packages are 45"x25"x25" an...

Confusing problem

Whats going on? My ebay is different. Functions are missing. I used to be able to click My ebay, then at the left hand column, click on sold items and see the activity- this is gone. Once I clicked on sold items, I could then send buyers invoices- th...

Resolved! Offer Local Pickup not saving

Hi Every time I include Offer Local Pickup on my listings the option doesn't 'stick'. It doesn't show in my listing and when I go back to revise the listing it's unchecked. Bug or doing something wrong?