Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

sale canceled by ebay

Just got this lovely notice tonightHello treasurrectionist,We had to cancel bids for the buyer, (they had feedback of more than 200+ purchases) because they aren't registered on eBay:?????????????????? 283923626895 - Vintage BLACK Nikon F SPORTS FIND...

Resolved! Anyone else not getting Paypal confirmations?

I am missing 2 from yesterday.

MANAGED PAYMENTS

Has there been a discussion of how buyers can initiate Disputes under Managed Payments?Will they only have the 30 days past delivery (or estimated delivery) to open a Dispute?Sellers would love that.But, at the moment, buyers can then go to Paypal fo...

2nd time this week - cannot find item

This is the 2nd time this week that I sold something that I have somewhere, just can't find it. Both were listed in 2016. The first item, I just bought one from another seller and am having it shipped to the buyer, the 2nd I have one more place to lo...

DVD $3.99 with free shipping - loosing money

I was doing some research and I came across this seller who sells DVD's for 3.99 and $3.39 free shipping in Canada. So if you do the math he/she is losing money on each sale. $3.99 - .40 ebay fee, -.42 paypal fee, -$3.35 exact shipping and say -.50 f...

Canadian calculated Shipping on large heavy boxes - is there a way?

Good morning and happy Canada day everyone,I've sold on a few other platforms and I am now just getting started with ebay. I am having a hard time with the shipping system to figure out estimated shipping costs. Most of my packages are 45"x25"x25" an...

Confusing problem

Whats going on? My ebay is different. Functions are missing. I used to be able to click My ebay, then at the left hand column, click on sold items and see the activity- this is gone. Once I clicked on sold items, I could then send buyers invoices- th...

Resolved! Offer Local Pickup not saving

Hi Every time I include Offer Local Pickup on my listings the option doesn't 'stick'. It doesn't show in my listing and when I go back to revise the listing it's unchecked. Bug or doing something wrong?

"Item cannot be accessed" with draft mode

Has anyone encountered this error before with drafts? I saved about 30 drafts from Nov 20 and was just about to list them with the current promo, and that's the error code I got which prevented me from listing... When I tried to complete the draft li...

eBay Life Lessons!!!

Have you ever made a bit of a gaff on a listing? Made a listing free shipping out of the goodness of your heart and then realized your heart isn't that good? Does a case of rented fingers still haunt you now? Maybe even give you a chuckle to think ba...

MANAGED PAYMENT QUESTIONS

If you have more than one eBay account do you require a different bank account for each? What will the very last day to accept this insult be? This will be very costly for anyone selling in US dollars and using those funds via Paypal to purchase stoc...

Resolved! ebay.com to ebay.ca - move listings from one to the other

We have all our products on Ebay.com "xmases" as there was no ebay.ca when we first signed up.Is there an easy way for us to transfer / listing all of our products from ebay.com to ebay.ca ?How do we avoid getting charged for canceling "good until ca...

How can I provide a link to CP tracking number by showing the number only

I've never been able to figure this out. If I want to provide a tracking number in a note, I always end up having to include the entire website address which takes up almost two lines. All the tracking numbers I receive, I simply have to click on the...

Shipping to and from Europe???

Is anyone shipping to Europe right now, and if so, what countries are you shipping to, and are you having or noticing any delays or problems getting stuff there? If you have ordered stuff from Europe, are you experiencing any delays getting it delive...

New and Improved Sales Report

The new sales data found under the Hub's Performance tab is quite an improvement. I haven't checked the fees expense portion for accuracy yet but if the data is found to be correct it will be very useful. The developers have also fixed some long stan...

Resolved! Bankers Box

I can't get a definitive answer on this. Is it ok to use a bankers box to ship in Canada? The kind with an attached but flip up lid and handles on the side. Good idea? Bad Idea? I'm shipping something heavy and it's the only box I currently have that...

Did eBay Hire Their Competition To Write Their Coding?

ARG ARG and ARG again.If it's not one mess up it's another. I swear the code writers for their system are either working to bring them down by tormenting all their sellers or just out of collage? For me and my 5 sites, switching sites has 4 of them o...

Listings - Peer Review

Hi, Again, pretty new here. I was just wondering if there was a forum or setup in place somewhere for peer-to-peer listing reviews. A place where we can help each other out with tips and tricks on our listings. I ask mainly because I've got a couple ...

Canada Post Label problems

Is anyone else having issues with online label creation for Canada Post yesterday and today? I tried Shippo, Paypal, and snapship all are generating errors for me, and I am unable to create a label?

How to re-invoice buyer who now only wants 1 item not 2?

In 15 yrs of selling here I’ve never been asked this before. My buyer put 2 items in her cart and asked me to combine and send her an invoice with discounted shipping, which I did. Now she wants only one of the items and has asked for a new invoice. ...

Resolved! Canada post mailing on Canada day?

Is the post office closed on Monday 29th June, or Wednesday July 1st?

it won't accept a Canadian postal code in zip code area..how to fix

I am trying to sell on ebay US. I am in Canada. When I reach the point that it asks for a zip code, it wont accept a Canadian B3M-1A4 postal code. How do I fix this? Also, where do I go to change my phone number? thanks

Resolved! Feedback left for others feature not working

Is there a reason why the FEEDBACK LEFT FOR OTHERS feature doesn't work right now. I find this very handy when somebody puts in an offer to see what kind of feedback a specific buyer leaves.Is anybody else having that problem?

Older listings gallery pictures disappearing

Hi In some of my older listings, the galley pictures disappear, only the fist picture stay, that is why I do not notice which item and it will be hard to go though 800 listings constantly. When these pictures are disappearing so the chance of sale, h...

Refunds for lost in mail items

An item destined for NB was sent to B.C. by Canada Post and the status hasn’t changed for almost two weeks now. The buyer isn’t complaining because they know it’s not my fault. I feel really bad though because the buyer has been extremely nice and pa...

More tinkering with search!?!?

More wait and see how this will affect sales. Not entirely sure how the shipping plays into this new search. A bit more of an explanation below in last link. From: Auctionbytes:https://www.ecommercebytes.com/C/blog/blog.pl?/pl/2020/6/1593008334.html"...

Return for Refund Stuck or Lost - What Now?

What happens when a return (for an item not as described) gets lost with a seller-paid, tracked Canada Post Expedited label? It's been stuck in Montreal for two weeks now. Does the buyer still get refunded anyway after a wait period (assuming a lost ...

how do i stop the constant ebay buyer fraud

seem to happen more and more been selling for 10 years and never been this bad tried ebay seller really useless ,paypal policy seems to support only the buyer the feedback system now completely useless for sellers, go figure now the venting is done c...

EBAY GIVING MONEY BACK TO CUSTOMERS WHOSE PRODUCTS STILL SHOW "IN-TRANSIT"

Cases (thanks to the disaster with the mail-service in the U.S.) are being decided in the customer's favour and their money given back. Bad part is, you can't claim anything even if insured by the post office as they require a customer phone number a...

Seller Bug with combined items shipping and "Print Shipping Label"

Hello, This bug has been happening for months. After snagging me twice this week, I need to post it somewhere in the hopes that Dev can address it. I believe this is an eBay issue and not Shippo. Steps to reproduce:- Buyer buys Item 1.- Same Buyer bu...