Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Using Seller Hub, our new reality on eBay

Using Seller Hub…. Not able to Opt out…. Seller Hub is eBay’s only option starting July 2, 2018 Seller Hub has been my eBay option for most of June. The many options on eBay before Seller Hub are spread across this first Overview page…Plus several ne...

No views on items listed

I’m wondering why after three days I have no views on items I am selling? Anyone else have this problem?

Selling Manager disappeared on .ca but still available on .com, any one else?

My selling manager has disappeared on .ca but it is still available on .com. Any one else notice the same thing?

Resolved! Is this another glitch?

I sold a book of afghans last night. This morning when I went to address it, I checked as I always do to make sure I have the correct book by clicking on the link of the sale. I get a message to say that this item is no longer available, but they are...

Haven't been able to see my item views for a week now?

I was looking for other people with the same situation the only thing I can find is posts 2 - 4 weeks ago .. My item view numbers have showed - Instead of a number for at least a week now . is this a problem for all sellers right now ?

Download Sales History in Sellers Hub?

I used to be able to select all awaiting shipment orders and click download .csv file and I use that to bulk print shipping labels. Now I can't do this with Sellers Hub. Is there still a way to do this? Thanks.

eBay Bucks Voucher & Shipping Supplies Coupon Now Available

Just wanted to give the heads up that eBay Bucks Voucher & Shipping Supplies Coupon Are Now Available. Just received the 2 e-mails. Happy shopping!

How to keep quantity sold on an item when soldout ?

I noticed some sellers who have a hot item that goes in and out of stock frequently keep their sold number . The only thing I can see on my edit is to relist the item . How do I sell out of an item but can hold the /** sold when I get more in stock a...

What Has Happened to Receiving Feedback As A Seller?

What Has Happened to Receiving Feedback As A Seller? I checked my sales & out of the last 50 items sold only 10 people bothered to leave feedback. Some people don't care about feedback but it matters to me. I have always left feedback when I have bou...

Promotion Boxes gone/missing from Manage my Store

Today I wanted to edit a promotion box, so I went to Manage My Store and the link to Promotion Boxes in the top left are gone. The promotion boxes I have in my classic store are still there, but I can't edit them or even remove them if I wanted. I al...

Resolved! Same free promotions going to same sellers every time.??Why?

Product Based Views & Searches - How it's working thus far

As both a part time seller and full time buyer, I thought I would weigh in on the current changes where product based listings are now being used. I understand as per eBay that not all of these changes are in full effect and may be adjusted, but here...

Account confirmation calls: Ebay, get your act together

Confirmation call request to "verify" your account. A computer and I.P. i've used at least a THOUSAND TIMES to do Ebay transactions. So, initiated a call to get confirmation number. "We are having technical difficulties, please try again." Annoying, ...

Paypal updates

I'm reading the Paypal Agreement update and this looks interesting- in Good Way.We’re updating the requirements for coverage of Unauthorized Transactions under our Seller Protection program to require that the payment must have been made in connectio...

I want to use a third party counter, can I?

Many years ago I used a 3rd party I think it was vendio. Since ebay counters are so useless, I was looking around the ebay site and they show all the 3rd party listing tools and I found a free counter in one of them. Can I use it?

Shipping fees ........?

Is there anyone who knows why some sellers ....(say selling handbags) will charge a normal price for a normal average nice handbag weighing 1 lb. and then have a name brand bag weighing 1 lb ( or less) and the price doubles... I don’t believe its bei...

20% off FVF promo up to 100 listings until July 17 (Invite only)

It's probably invite only, but it doesn't hurt to click the "activate" in the link to try! Applies to listings listed during this period (June 30 to July 17) so I believe you'll have to end your listings and relist them for this promo to apply. https...

15% off sitewide sale on $25 or above

https://www.ebay.ca/rpp/coupon-0629

"seller hub." See any contradiction in this report?

Awaiting shipment: 3 itemsSales (31 days): $0.00 Of course, the report is BS. How can sales be ZERO but things have to be shipped? What an impressive beginning, seller hub...

Resolved! Have you got this notice, I don't offer western union?

I am trying to list something and this came up, WTH?

'eBay Best Price Guarantee': What does it really mean to buyers and sellers?

Is this new? I'm a bit perplexed by how it will work, and also how it affects sellers. I have assumptions and theories but I'll throw it open to the floor...... Found on my Facebook Newsfeed

Another case of too bad, so sad...

I sent out an item to a buyer only to have it disappear in Canada Post never-never land. The item was sent out May 24th and was supposed to arrive the 28th but was then re-routed due to a processing error to arrive the 31st - after that it sat in In ...

Low "tracking updated" score because Ebay doesn't have ALL couriers

You pick a courier and enter a tracking number. But if you use a private courier and not UPS/Fedex, etc., you are screwed.

Shipping to Japan

I was wondering what experiences people have had shipping to Japan. I basically just sell Sailor Moon cards so I know I'm leaving out a lot of potential customers by only selling to Canada and US. I have had issues with buying stuff from China (like ...

software that will recreate a identical products

OK, it seems eBay keeps track of your engagements (just like amazon), old item not selling will be ignored and at the bottom of the list.Need a software that will recreate an all-new listing (item) to get a clean slate, (a bit like sell similar) but ...

How can I invoice for upgraded shipping

I sold an item to a gal in the US & we corresponded beforehand so knew she wanted to upgrade the shipping to tracked. I had told her to go ahead & do the BIN then I would invoice her with the upgraded shipping amount. Well guess she did not read it c...

Whats the point to offer free shipping and free returns

Hi thereWhats the point to offer free shipping and free returns?I just made an experiment for week I. I offered free shipping and free returns .Items are more than good ,usually bestsellers,competitive etc .I did not get even one sale .My listing was...

Canada Post Mail Delivery Issues to the USA

Yellow Alert : Mail Delivery Issue - Posted June 19th on Canada Post website https://www.canadapost.ca/web/en/blogs/announcements/details.page?article=2018/06/19/mail_and_parcel_serv&cattype=announcements&cat=servicealerts

Keep People From Buying While on Vacation

I put my store on vacation and checked "Keep people from buying your fixed price listings while you're on vacation. Your auction style listings will still run as scheduled.".My items are still showing the "Add to Cart" button, I thought that option w...

What to leave for correspondence?

I am puzzling to decide what to leave for correspondence feedback for purchase made, no correspondence at all, no feedback. I hate to down grade people, but how can I leave something for something that didn't happen. I am mostly a seller, as soon as ...