Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

'Exciting Changes Coming to Shippo!' Just in Case You Didn't Get the Message Today

If you've been an ebay seller for any length of time, you already know that 'exciting changes coming!' is code for 'we're going to fix things that were never broken'. Nonetheless, here is what Shippo has planned to improve for us: For the record, the...

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WWYD or Say??

Item # 202307639427. A buyer in Canada in the interior of BC has sent me numerous emails. I have the item on sale for $8.99 US with $3.00 US shipping within Canada or free PU. His first email he said that he will pay $10 CDN to include free shipping....

Resolved! How to generate return shipping label to USA

Hi, According to the new returns process (my first), I need to provide the buyer with a return shipping label (the item arrived damaged). The buyer is in USA and after 2 calls to eBay customer support, browsing the forums and the web, I still haven't...

Resolved! Returns and Refunds

I have been selling on Ebay.ca for two years now but recently I am getting a lot of claims that "items are not as described", or "one piece is missing", or "item damaged in mail". All of which would be fine and I would facilitate a return, however th...

Did you notice that the amounts on .com show the actual price in the countries currency?

Hi everyone, I have been away for a month, just got back last weekend and I noticed when searching on .com the prices are actually in the currency they are listed in. Is that something new? I can see US buyers shying away from that.

Resolved! Call ebay to close return early?

Somebody wanted a return 15 days ago, froze my paypal funds and all that, I accepted and he hasn't replied to any messages or initiated any steps, I understand that it's supposed to auto close in 30 days but I also read I can call and just get it clo...

Canada Post May 2018 Xpresspost and Tracked Packet add more countries

www.canadapost.ca/web/en/kb/details.page?article=service_and_price_ch Tracked Packet adds JAPAN...XpressPost adds ALBANIA, COLUMBIA, ECUADOR, INDIA, LEBANON, MACAO, RUSSIA....Effective May 13, 2018.

Another Promotional Offer

Check your Promotional Offers "Receive a 20% final value fee discount for 100 sold items listed during promo period."

What seller protection??

As a member of ebay for 13 years I am sad to say ebay DOES NOT support its sellers. I had a buyer just purchase a lego big bang theory set that was listed with the following description (see below). NOTE THE SHIPPING SECTION. In any case the buyer ob...

Has anyone else not received the Hub update yet?

I'm not complaining, Selling Manager functions well.Just curious how many others have not been updated to the new Hub.

Why don't items from Canada sell as well as items from the USA?

Just curious about something. I have been selling things on Ebay.ca for about 15 years now and I have noticed that items I list usually sell for far less than the identical item that is sold by a seller in the USA. Is it just me or has anyone else no...

Are U.S. sellers losing canadian customers because of Ebay Global Shipping Program`s import fees?

I avoid US sellers and buy from China when possible because of this. After the exchange rate, after shipping costs then Ebay charges me an import fee with the Global shipping program. A lot of U.S. sellers don`t even know this but on an item that cos...

paypal option error message

have reported 3 listings with this error message when I try to revise ANYTHING on the listingIt looks like there's a problem with this listing.Payment options - To list this item, you need to accept PayPal or other approved electronic payments as a p...

'Zero insertion fees on up to 1,000 fixed price listings! Pay no insertion fees on up to 1,000 ...'

And, boom! Suddenly there it was in a place I look every day but had apparently not seen for three days. Now activated. This is the first time in many, many months and probably two dozen different promos passed before I received an invitation to join...

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new ebay users with no feedback

i don t often see buyers with zero or 1 feedback but lately i have several - some purchase and pay and others purchase and dont pay so i lose an entire selling week. has ebay opened up membership to anyone with a credit card- ie not verified i rememb...

I GOT PAID!!

I have 125 titles cross-listed on Amazon and today I got a payment from AZ for my item today.It sold for $12.99 plus shipping and my payment was $11.52.The reason this is of any interest is that the book sold on....March 16, 2018. And people think eB...

Showing up on activity report as being blocked yet still able to purchase???????

I am trying to figure out what is going on and support or lack of was no help this morning so am waiting for a supervisor call back. Had a buyer show up on my activity report as having 2 purchases blocked due to too many unpaid item strikes. I can't ...

Since no one else is posting - Canadian selling to the US and their sales tax fiasco

If you are in Canada, selling on .ca, and selling to the US will Ebay have to collect tax on those transactions? What if you are in Canada and selling on .com, same question re collection of tax. Australia is trying to charge tax on everything sold t...

Today's gripe: I find the new subject heading 'sale confirmed' to be misleading

Sale confirmed: LEGO 71021 Series 18..... I'm ambivalent on the new icons in our subject lines from ebay. Red dot for outbid, some weird finger in the air for top bidder. I find this 'sold' icon is too tiny to decipher as the subject line in my Inbox...

‘eBay Playbook Reveals Phased Rollout of New Search’

https://www.ecommercebytes.com/C/blog/blog.pl?/pl/2018/2/1519592274.htmlThis is required reading. The changes coming to Search have massive implications for sellers and use of the heavily-flawed Product Catalogue.

Fees are insane!!

Haven't sold on here for a while. I recently sold a phone case for $75 and paid a total of $25 in fees. Why did Shippo charge me so much just to let me print a shipping label, which I could have done myself for free, and then Ebay charges me a fee on...

Coupon today until 7 p.m. - 15% off on purchase of $50+

This was already posted on Buyers Central but I don't think that all of us check that board so here is a link to that post.https://community.ebay.ca/t5/Buyer-Central/Until-7PM-Eastern-Time-15-off-purchase-of-more-than-50US-approx/m-p/401422#M37828

is the new seller hub going to be mandatory??

I just relisted an item , then when it flashed back to my ebay page, it was like I entered the 3rd dimension,, wow, talk about overwhelming.. I hope this isn't the new seller hub, I only got to see it shortly, but nothing is where it is supposed to b...

Vision of the future: storefront changes

I was looking at my listings yesterday as they appear from various ebay sites and noticed a new display from ebay.com.au. The stores appearance is subtly different. See below. I like it. Storefront as it appears on ebay.com.au

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Insertion fees on com (US site)

Did anyone knew that eBay charges insertion fees on com (US site) on any listings when revising them?? It has bee going on for 3 weeks now and I am not sure if it is "glitch" or what. Anyone knew?

MIA messages, possible location...

In the last few days I've discovered where some of my MIA ebay (and other!) messages are. If you use microsoft outlook, this may affect you too. I use microsoft outlook, which allows me to pool my emails from the various email accounts I use. Outlook...

The 78-Cent Standoff: Playing the Best Offer game

We're 78 cents apart. My business sense tells me to just Accept the CounterOffer and get ready to pack, but the devil that sits on my shoulder is telling me to allow this Final Offer to expire because that little devil version of me is annoyed this p...

Resolved! ITEM STUCK IN U.S. CUSTOMS

My package is stuck in U.S. customs for several days now, customer is not happy, demanding a refund.Item is a auto part, customer sold car and no longer needs part. Messaged me April 22 saying car is sold and demanding refund.Demanding refund again b...

Resolved! Hi- Tried Creating NEW STORE SUB CATEGORY -now Listings are Gone! ...

OK - This is a week old now - need to solve it I thought I was up to understanding the directions this time to add a sub-category to an existing populated category in my store - namely Collectibles> Games & Toys -- wanted to add > Warhammer 40K -- wh...

Should I issue the refund or let ebay decide?

I sent an item to Australia by Canada Post parcel ground with no tracking. Canada Post says it can take 60 days for it to arrive. The listing showed the shipping type should have been Canada Post parcel air.So I shipped it using the wrong type of shi...