Seller Central

Ask Us Anything: eBay International Shipping Canada

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in. We’ll be collectin...

Resolved! Just Not Understanding Shipping to Locations

HelloIm selling sports c ards in my ebay store. I want it to show that I ship only to Canada and the United States, but I just cant figure it out. It only shows Canada. Thanks for any help

USA vs CDN Listing Promos - Why is the CDN management team asleep at the wheel

It seems that al of my USA friends get at least 1 or 2 promos each month. While we get none??? Why is that? Here is a listing promo that was sent to USA users today, again its not for everyone but its by invitation only. Right now: 50 FREE auction-st...

If your sales and promoted items overlap, something to know...

(This is on .COM but I suspect the same will be true on .CA) I run a large number of (older) items on sale at most times. Sometimes the on sale items overlap with promoted listings, ie an on sale item is also a promoted item. If a promoted item is on...

Thank You eBay

Imagine my surprise this morning to find all, or most of the offending html **bleep** in my listing descriptions ALL GONE. That being ebay's own link along with Turbo Lister link. Thank you for saving me having to open and change 400 listings individ...

eBay sales invoices are not coming through

For me at least. I happened to check my eBay page a few hours ago and saw that the number of my listings had changed, when I scrolled down I saw that there had been a sale. Then an hour ago I found another had sold, but no notification by email of th...

Ebay and Paypal sending conflicting messages

Hello experienced sellers, Recently, I sold a smartphone and Ebay says buyers has made the payment and the fund will be made available in 21 days. And it's encouraging me to ship asap and upload tracking number. However, on my Paypal account, it says...

Resolved! Promoted listing..if you sell at a best offer price, is this considered when your fee is charged

my question is as subject matter says

Ebay Irony

This server could not prove that it is k2b-print.ebay.com; its security certificate is from k2b-bulk.ebay.com. This may be caused by a misconfiguration or an attacker intercepting your connection.

Free shipping Tuesady extended to Nov 7

To make up for the glitches some had Tuesday they have added another free shipping Tuesday On Nov 7 I only managed to send 2 domestic parcels with the first 5 weeks and wasted the other 3 on lettermail

Low Bidders

Patience...Patience..I am sure all sellers have low bidder stories, but boy can your patience be tried. Selling a $25.00 item which I consider fairly well priced, would take $15.00 if I had to. Buyer sends me a low bid of $5.00, I countered with $15....

Resolved! Calculated shipping is not showing up on mobile

All of my listings have calculated shipping but when I looked at this one on my phone the instructions say to contact seller for shipping - and you then have to sign in. I did not go further. Country Rose from Sears Brandy Snifter/s https://www.ebay....

Resolved! Question about Canadian version of promoted listings on eBay.ca

I read that there will be a Canadian version of promoted listings on eBay.ca coming summer 2017. I was wondering if this has come to ebay.ca yet? Not sure if i just couldnt find it on ebay, because summer is almost over.Thank you for your help

Sales are down at least 50% or more for me.

Before June, I would go to the PO every day Tuesday thru Friday with at least 4 to 5 parcels. On Mondays I would have anywhere from 12 to 20 parcels. Now I am lucky to get 2 to mail on Monday. This is bad. I know that CD's are losing popularity but w...

Should I under-declare?

Hi,I'm seeking some advice from all you good people out here... I just sold an item, a used laser device for thinning hair, just a tad over 300 bucks USD... I've read in previous threads that anything under 200 USD (shipping from Canada to USA) is no...

Free Shipping? Seriously?

Found this listing (today November 7th) on eBay Canada: "...Also check out my other auctions and combine to save on shipping! Thanks and Happy Bidding! For the month of October, shipping is free but only when the parcel is shipped on Tuesday. Free sh...

How to adjust an invoice already paid help needed

Hi everyone! I had a customer purchase an item in Canada and the postage was calculated through the postal calculator. She paid for the item and then realized that she had forgotten to change her address which is further away then her previous addres...

Shocking big bill to pay...

OK, I knew I'd have to now pay 15% HST on my monthly seller fees. I was prepared for that. But I opened my usual email from eBay today advising me that my account was ready for viewing and OMG -- the fee bill amounts to nearly 33% of my earnings this...

Remembrance Day postal holiday

Since Remembrance Day falls on a Saturday this year the Canada Post will be closed on Monday Nov 13.https://post-office-holidays.com/canada-post-office-holidays-2017/ The USA equivalent (Veteran's Day) will be time shifted to Friday November 10 for t...

Resolved! If I sell an item outside of Canada, will 13% be added to the costs

I would like to sell a highly valued item on ebay.ca. When I sell the item will 13% be added to the final costs to buyer if I sell outside of Canada? Or, will this just be added to the final value fees and costs to buyer if I sell in Canada?

new 21 day hold for not uploading tracking?

Been selling on both ebay.ca and .com since 2013. Currently have 98 items listed. Usually have a bit more than that listed at any given time. Total sales transactions of 400 for $3662 US. Nothing wrong with our account, we sell lots of things regular...

Resolved! First time selling paper item

Have I done postage correctly for paper item and is add in proper category (tobacciana).Should I sell to other countries as is small paper item.Please critique for me as much appreciated.

Writing under item condition

This may sound like a silly question but on some listings I see some writing in quotations under the item condition to describe its condition more. How do I do that? I cant figure it out. Thanks.

Shipping from Canada

Hi Everyone, Completely new to shipping items from Canada to US/Canada. I'm selling small items - fits within a letter envelope. 1. I want to ask the community what is the cheapest shipping method?2. Do you always need tracking? I've shipping a coupl...

What the "new" eBay wants!

Today on logging onto eBay, I noticed a big ad on the landing page for a certain type of cookware that's been advertised all over TV. I rarely take eBay's advertising bait, but this time I was curious to see what sort of seller gets one of these big,...

EBay hiding description

Is this new? I just came across this recently, on 2 items. Now we have a problem if eBay makes the buyer click on a link to see the description.... Oh... one good thing though that I noticed... "Contact seller" is back at the upper right under the se...

@$%@#%#$ The third is not the charm today!!!

Opposite of the reality today (ie third time is not the charm!) Almost every lot I'm trying to list experiences the eternal pause on loading the third picture.... Quickest way to resolve appears to just delete the rest of the pictures, list it, and r...

What the heck does the approx c pricing mean?

Okay, who broke Canada Post Tuesday’s?

Been trying to print a label on the Free Shipping Tuesday site all day. Even tried Snap Ship but nothing is working. Canada Post on Facebook says they are having problems - Again! Next year I’m staying up until midnight and printing then.

Fake email asking for status of a refund

Just got an email .... with buyer's first name... eBay's listing ID number... and asking for status of a refund. The listing ID number is clickable and takes you to a page where you have to log onto eBay. This login page is most likely fake where the...